HotelPlanner

It was a crazy time to look for a room in Maine because of the Big Nor'easter coming. But this woman just kept trying. She never gave up until I booked a room. They were grabbed up as I was waiting. She was cheery, polite, and optimistic. A wonderful employee! I would have been pulling my hair out if I didn't have her to help me.

He was so informative and it seemed as if he had a smile as he gave the update on the room rates and all amenities. He did his best to inform and offer the best fare rates available. We will stay with your establishment above all others! Staff, including continental breakfast is all a plus! Thank you & awesome home away from home, Hooray!

Carolyn was fantastic! I had some trouble online and went ahead and called. She was super helpful. Got my room booked and took care of me in just a few simple minutes. Great job. Thank you!

I am most grateful and thankful for a very gracious courteous and helpful representative helping me obtain a reservation. My niece is getting married & I am traveling for her wedding. Mr. Karlo Gadin was most courteous, understanding, & patient in helping book reservations. I look forward to my stay. I have stayed with Country Inn Suites many times on my visits to Savannah & have always been very pleased with accommodations & impeccable service of staff members.

Thank you for the great experience! Brandon was so kind and helped me find an affordable option for my stay!

Pleasant, efficient, convenient to do over the phone. Love working with a live scheduler.
Appreciate the great customer service.

Allen was extremely helpful booking our hotel. The whole process was made easy by his great customer service skills.

Laura was great at helping me book the rooms we needed. She was very patient,nice and helpful. Thank you

Pleasant checkin, very clean hotel & room. Alejandro was very professional & friendly. He even saved the day by providing me w/a phone charger... (for Android) LOL.
I would stay here again.

Christinia was Very Pleasant! And efficient. Nice personality. I would hire her away from you to work for me. We need someone her.

She was great. She's efficient with great communication and personality. I couldn't ask for more. Thank you Joyce. Looking forward to.my stay.

Mr George was very helpful although it was very difficult to understand what he was saying.

My planner was excellent, sensitive to my needs, friendly and gave me the best rate available. Thank you

Fine. Lots of auto options. Brandon did well. Imagine he was alone at front desk so I'd say waiting time was excessive. System not Brandon.

HotelPlanner is a scam. It will not acknowledge that it misrepresented itself and did not explain it was a third party. They pretended to represent the Grand Hyatt Hotel in San Francisco. After learning that HotelPlanner was charging almost $200 more per night for a room I cancelled the reservation and booked the room directly with the hotel. Calls to HotelPlanner (they answer the phone "reservations " pretending to be the hotel) for 2 weeks now about refunding my money have yielded no results. Beware of being ripped off by HotelPlanner!

Great service speaking with Brandon. Such a pleasure to speak with an English speaking attendant that speaks clearly, knows his job and can work quickly! My call was picked up immediately with only on transfer to the reservation desk. Brandon offered options for rooms, clearly explained the details of the cost and room we booked. Very professional!

Gustavo was informative and very helpful while securing my reservation at the hotel.
He took the time to explain and was patiently waiting for my response. He confirmed all information before finalizing any charges. Thank you for great customer service!

Great. Very helpful and brought some good points when booking and watching third party vendors that are immitatating tge actual company

Seriously the kindest customer service representative I have EVER dealt with! I felt like I personally have known her for years! Please remind her often at how great she is! I know being a supervisor myself we forget to compliment our high performers as much as we should be! These are the people you never want to leave!

Michelle was absolutely incredible after I got hung up on 5 times. She helped with problem and stayed true to be a professional.

I booked 2 rooms at the Fairmont El San Juan Hotel using The Knot "powered by hotel planner" and when I called the hotel to confirm they received my reservation with hotel planner, they have no record of receiving the reservation! I booked >48 hours ago and the hotel still doesn't have the reservation. I'm now out >$3000 and my sister's bachelorette party is ruined, and everyone is devastated! BEWARE!

Lauren was a terrific help in ensuring that 3 of us were able to get rooms during a heavy booking period. I cannot thank her enough for the lengths she went through to accommodate our needs.

Lauren did a good job in helping me find a hotel in the Redondo Beach area that would accommodate my pet. She even looked for other hotels that were not Hilton.
I ended up booking with her at Homewood suites