• Hotel N Parking

Hotel N Parking

Overview

Hotel N Parking has a rating of 2.25 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hotel N Parking most frequently mention credit card, customer service, and confirmation email problems. Hotel N Parking ranks 33rd among Cruises sites.

  • Service
    9
  • Value
    10
  • Shipping
    4
  • Returns
    6
  • Quality
    8

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Ultimately I hung up on him and called American Express to block any attempts by them to further access my credit card.
How would you rate Hotel N Parking?
Top Positive Review

“Amazing cruise port hotel and parking pacakge”

lisa g.
5/23/23

We went on a cruise from Manhattan New York and booked a hotel and parking package with hotelnparking.com, we were amazed with the the rates for the complete hotel and parking package, it was less than just the parking at the cruise port, hotel was great, nice and clean, free breakfast, parking, cruiseport shuttle, all for one price and service was great too. Highly recommend hotelnparking.

Top Critical Review

“Reservation headache!”

Sue H.
12/1/22

Early October we reserved a night at Rodeway Inn in Revere, MA and 8 nights parking there for $245 through Hotelnparking.com. We received a confirmation notice complete with reservation number. When we arrived at Rodeway they did not have our reservation for either the hotel stay nor the parking. They informed us that when we made the reservation 2 weeks prior with hotelnparking, they were already sold out! They should not have made the reservation in the first place or at least contacted us immediately to let us know this. We scrambled furiously and frantically to finally get a room and another parking lot to accommodate us. It cost us $288 for the room alone and $171 to park. We paid $214 more than we had planned and we wanted to be compensated for this which was way over our budget. The only good thing about this was that they did not charge our credit card. I have contacted them on 2 occasions regarding their ability to take reservations and inability to keep them without any response. Even if they were unable to provide us with the additional amount we were asking for, they could have at least responded with an apology for putting us out like they did. How can anyone trust this company if this is what they do? The hotel suggested that anyone who reserves nights at hotels through a 3rd party should always confirm with the hotel directly that they received the reservation. Great advice!

Reviews (78)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (15)
Thumbnail of user lisag3110
1 review
1 helpful vote
May 23rd, 2023
Verified purchase

We went on a cruise from Manhattan New York and booked a hotel and parking package with hotelnparking.com, we were amazed with the the rates for the complete hotel and parking package, it was less than just the parking at the cruise port, hotel was great, nice and clean, free breakfast, parking, cruiseport shuttle, all for one price and service was great too. Highly recommend hotelnparking.

Tip for consumers:
very pleasant experience

Products used:
cruiseport hotel and parking pacakge

Service
Value
Shipping
Returns
Quality
Thumbnail of user harrym92
1 review
0 helpful votes
March 8th, 2018

Switching to hotelnparking.com was a right choice. I am satisfied with their services provided. They have great long term free parking packages.

Thumbnail of user cathyc64
1 review
2 helpful votes
May 14th, 2016

This gem of a place has the best prices hands down. You do have to make sure you have your confirmation email - the rep I spoke to explained the hotels confirm these packages manually, not electronically. Whatever, as long as I save money, and that's what I do when I leave my car at their listed hotels. I've never had an issue with their staff either, who've been polite and efficient whenever I called.
I recommend them.

Thumbnail of user alyj5
1 review
0 helpful votes
November 27th, 2019

Hotelnparking has amazing services that it provides, you pay the best price for the booking and avail the best opportunity.

Thumbnail of user henryl77
1 review
0 helpful votes
January 15th, 2018

I booked a hotel with hotelnparking.com, great customer service was provided. I was confirmed about my booking by the receptionist, followed by an email as well. Nice work done. Will book with them again.

Thumbnail of user henryj69
1 review
1 helpful vote
March 20th, 2018

Hotelnparking.com has great low on budget packages. Packages are great with such awesome packages you get to save few bucks which you can utilize on your trip.

Thumbnail of user jacksonw11
1 review
0 helpful votes
May 1st, 2018

Hotelnparking has great website. The information is organized very nicely. My experience with there website was great I was able to find the information I was looking for with ease.

Thumbnail of user miaj11
1 review
2 helpful votes
May 15th, 2017

Hotelnparking.com has great staff, they are humble and always ready to help you out. Their service is very good, they don't cheat on you like similar service providers. I have been booking with HotelNParking.com with past couple of years and I never had any problem and their rates have been low comparing to other service providers.

Thumbnail of user loriz3
1 review
3 helpful votes
August 24th, 2016

Was worried about booking bc of some bad reviews but this site was WONDERFUL. Always responded to my emails quickly and hotel and parking was exactly as booked. Great stay. Car was safe. Even did international conversion of money correctly! Best price hands down too!

Thumbnail of user bobm276
1 review
0 helpful votes
March 29th, 2018

It was great experience booking hotels at New York through hotelnparking.com. Not just the staff was cooperative the packages were amazing. Must try.

Thumbnail of user ranid1
6 reviews
19 helpful votes
January 1st, 2017

I wanted to park my car for 8 days around Christmas when flying out of Boston. I considered several options including Park Stay Go packages, using Uber, taking Amtrak, Economy lot parking and more. I'm happy this option worked for me.

As a first-time user, I booked at Holiday Inn Saugus and had no issues whatsoever. Also, HotelNParking gave me a discounted rate as compared to booking directly through the hotel itself! ($153 as opposed to $180 + hotel tax).

After already having booked using this website, I saw the horrible reviews on this site and was very nervous. Glad to report I didn't get scammed. I'm sorry for the others!

Thumbnail of user meganc79
1 review
1 helpful vote
January 30th, 2018

Hotelnparking.com has excellent service, the service provided by them was remarkable. The staff is very cooperative.

Thumbnail of user zackm31
1 review
0 helpful votes
February 6th, 2018

Easy to use and very flexible. All required info, details about rooms, polices are mentioned explicitly.

Thumbnail of user mw60
1 review
6 helpful votes
February 9th, 2016

Their prices are so good I had to check to make sure they were legit. Twice already (my bother & I used them 6 times in 2 1/2 yrs) I paid less on hnp than the advertised price on the hotel's own site - you can't do better than that. I don't love that the switchboard is ridiculous, but I don't usually have to call them and they always get back to you. Love the extra vacay spending money in my pocket.

Thumbnail of user zoej10
1 review
0 helpful votes
February 23rd, 2017

Hotelnparking has excellent service and staff that responds to your complaints immediately. I had issue regarding my booking for which I filed a complaint which was responded immediately and was resolved in time. Excellent work.

Thumbnail of user joed134
1 review
0 helpful votes
January 27th, 2017

We have been booking with hotelnparking.com for over 5 years and we always find their rates better than hotels and any other website. We are happy we found them we recommend them to all our family and friends.

Thumbnail of user allyj5
1 review
1 helpful vote
October 16th, 2017

Hotelnparking.com website has easy navigation, I was able to find what I was looking for. Website design is very attractive and easy to understand that even a novice user can operate it.

Thumbnail of user jamesb295
1 review
2 helpful votes
December 9th, 2015

The other reviewer is right, it is best if you get your package confirmed well in advance because the best ones go fast. I got an outstanding deal at the JFK Hilton with vacation parking, round trip shuttle to the terminal, and the night b4 my flight in the hotel, for less than I used to pay just to park my car in the airport lot. Confirmation can take a day or two since the reservation doesn't get in the hotel's system right away, but the savings make that minor difference well worth it. I've been using them for 2 years and so far they've been helpful when I've called with a question, & my 3 package setups have come off without a hitch.

Thumbnail of user johnl502
1 review
0 helpful votes
August 4th, 2017

I booked a hotel through Hotel and parking and the customer service provided was great. The staff guided me through my booking and things just got easy.

Thumbnail of user jennyl94
1 review
1 helpful vote
August 22nd, 2017

Hotel and parking. Com is a great website, it was easy to use and bookings were done with ease. It is an authentic website, I have been booking with them for quite some time and never had any problem.

Service
Value
Thumbnail of user rogerj24
1 review
5 helpful votes
October 18th, 2016

I booked the park and cruise package with hotelnparking.com and I found the best rates and friendly service. It was a very pleasant experience.

Thumbnail of user tamib8
1 review
2 helpful votes
January 4th, 2016

Just got off the phone with these clowns. Had a reservation for a busy week in Las Vegas area. A couple days before my trip, I received an email stating the reservation was canceled. When I called the company, they stated they sent me an email saying the hotel was unavailable and to request another hotel. At the time of the booking, the hotel room was available on their site and I got an email saying that I had a queen bed, non-smoking room with a confirmation number. When I called the company, they stated that they had sent me an email saying the hotel was unavailable and to request another hotel. Funny how I never received that email. The representative was rude, unapologetic and basically left me up a creek without a paddle. BTW, the hotel had never had a reservation made for me in my name. Will never be using this company again & hopefully others will be more careful.

Thumbnail of user suef14
1 review
5 helpful votes
March 30th, 2015

Booked a Syracuse Hotel stay before and after a fly-out vacation. The terms were precisely as advertised and made the process quite convenient. The deposit was charged to our card, we received an initial email and then a follow-up email to confirm our stay, and the hotel was well aware of our request. We were able to pay the hotel in cash which worked well for us in order to save the exchange rate on our credit card. The hotel indicated that they regularly get reservations through this website with no difficulties. I would use this site again in the future.

Thumbnail of user celiar2
3 reviews
4 helpful votes
October 6th, 2015

Thanks for the great package option!

Thumbnail of user hollye4
Holly E. – Hotel N Parking Rep

Thanks for your kind comments! Looking forward to helping you find the best deals every year!
All the best
Holly
hotelnparking.com

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From the business

Save on airport parking, cruise parking, Book park and fly and cruise hotels with hotelnparking.com and get free airport and cruiseport parking at all major airports and cruiseport in US and Canada. Stay Park Fly and Save at Boston, Baltimore, Kennedy,...

Company Representative

Thumbnail of user hollye4
Holly E.
Typically does not respond to reviews

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