• Hostwinds

2021 CUSTOMER CHOICE AWARD

Hostwinds

Overview

Hostwinds has a rating of 4.06 stars from 680 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hostwinds most frequently mention customer service, support team, and top notch. Hostwinds ranks 7th among Web Hosting sites.

  • Service
    301
  • Value
    546
  • Shipping
    102
  • Returns
    27
  • Quality
    557

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 84.5%
Positive
82
Neutral
5
Negative
10

Instant Feedback

8
See all photos

What reviewers want you to know

Positive highlights

  • Great customer service so far and currently having my websites migrated.
  • Hostwinds is a great web hosting provider with a fantastic customer support with supereasy interafce.
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Hostwinds?
Top Positive Review

“Great experience”

Michael O.
6/9/22

I made a couple mistakes during the setup process of my Wordpress site. Hostwinds support assisted me with every request I had that day. I had probably 5 or 6 requests before I was finished and all setup on my blog.

Top Critical Review

“I started with a chat about how to add cPanel to My...”

Bessette Z.
1/7/20

I started with a chat about how to add cPanel to My VPS... They redirected me to sales with a link and then, nothing. I finally found out how to do it myself.

Reviews (680)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (220) customer support (74)
Thumbnail of user beckyh127
1 review
15 helpful votes
March 25th, 2020
Verified purchase
• Updated review

I appreciate the updates after ordering. The ordering process took a while. I ended up having to do it twice and the second time through cost a few bucks more for the same thing. I'd tried a few months ago to get a similar set-up, but there was no availability. Other than that, I was happy with the chat support during the order. It was fast! I also appreciate the updates on how close we are to setting up. I look forward to working with Hostwinds!

Reason I chose this business:

My programmer recommended Hostwinds

Reason I chose this product:

To replace a current web hosting set-up

* Hostwinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
My programmer recommended it
June 12th, 2020
Verified site experience
• Previous review

* Hostwinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user marcc298
1 review
11 helpful votes
January 4th, 2021
Verified purchase
• Updated review

Access via RDP works fine from my MacBook Pro. I'm trying to install an MT5 platform, and am not experienced sufficiently for that, so finding a little difficulty setting that up. I appreciate most people will be sufficiently better versed than I, but an option for some guided tutorial on first entry would help me. (unless I have by chance simply missed one that's already there...)

Reason I chose this business:

Recommended by forexflexea. Read recommendations. Awards/recognitions. Backups and 'managed' server options look good.

Reason I chose this product:

To run an MT5 terminal with an EA. I work from my Laptop which may be offline, so I need a fast always-on reliable server to keep the beast operating 24/7. Nice that I can connect through my iPad too while moving around...

Value
Shipping
Quality
Recommended by forexflexea
January 2nd, 2021
Verified site experience
• Previous review
Thumbnail of user raymondj414
1 review
0 helpful votes
September 23rd, 2023
Verified purchase
• Updated review

Ive renewed one site and am not renewing the other. That will follow when i get my act together.
So far so good! Thanks for your attention.

Pretty good.

Reason I chose this business:

Recomended to be because you are not worried about morre “adult” sites.
Facematt isnt in that category but RDJcreation might.

Service
Value
Quality
Recommended
October 27th, 2022
Verified site experience
• Previous review
Thumbnail of user markl3002
1 review
0 helpful votes
March 31st, 2023
Verified purchase
• Updated review

Dylan was incredibly helpful and went to extremes to see that my issues were addressed. Asher was exceptional at answering my questions and overseeing the transfer.
It was a relatively painless experience, with no technical issues.

The only reason for 4 stars is the company's lack of phone or live chat support with technical services. This is the only company whom I researched that does not offer this as part of their higher-end offering.

As specified ad nauseum, I do not love a support ticket-only style of customer service. I prefer speaking to an educated and experienced tech support representative whenever possible; alternatively, live chat with such a representative is the second best solution. This is for speed and efficiency. Ticket-based solutions are just too slow and tend to draw out the process.
That said, the team was exemplary.

Reason I chose this business:

Frankly, Dylan's straight-forward and honest approach. He obviously knows the business and is not a pure-sales person, nor an uneducated customer service representative who bores you with scripted responses.
Second, the business appears to be well-run and technically savvy - something I cannot say about all shared hosting providers.
I believe this was a smart choice for my business and hope to have a long-term relationship with Hostwinds.

Service
Value
Quality
Dylan was incredibly helpful
March 27th, 2023
Verified site experience
• Previous review
Thumbnail of user evgenyb7
1 review
0 helpful votes
January 30th, 2023
Verified purchase

I read a review on the Internet and noticed that the pricing policy has not changed, unlike a competitor, so I decided to buy from you

Reason I chose this business:

Price and convenience ui

Value
Quality
Thumbnail of user honored
2 reviews
0 helpful votes
March 22nd, 2022
Verified purchase

This new experience started very well, with chat and email support always available and competent.

Reason I chose this business:

I reviewed a couple of providers and decided to work with Hostwinds.

Service
Value
Quality
Thumbnail of user codyb129
1 review
0 helpful votes
March 1st, 2020
Verified purchase

I signed up for the "Windows" VPS Managed services and it's been a few days and the service is working GREAT! And since I got the service I only had to contact support and they fixed my server and setup my backup add-on which didn't take long at all. So if you want my opinion the help and service is GREAT! And I will surely recommend them.

Reason I chose this business:

I was a previous customer that left the webmaster field temporary and since I had a great experience last time I decided to choose them to host my sites since I have rejoined the webmaster field.

Reason I chose this product:

I'm no "Windows" expert and wanted to get nice performance with fully managed vps, it's a little pricey, but knowing if I don't understand anything about "Windows" even though I have a "Windows" laptop they be there to help me out when an issue arise.

Service
Value
Shipping
Quality
Thumbnail of user erinc318
Peter H. – Hostwinds Rep

Wow, this review made our day! Thank you very much for taking the time to write this comprehensive overview of your hosting experience with us. Please feel welcome to reach out to us anytime 24/7/365 if you need any assistance at all moving forward. We are always here for you. Have a wonderful day!

Thumbnail of user donaldw706
1 review
0 helpful votes
November 21st, 2021
Verified purchase

Total package is honestly presented, though DDoS cost was a hit. I did use two of your sales associates and it was nice to have human beings to talk to.

AFA as after-the-sale support, I have mixed reactions. Too many tickets are generated, and often the responses can be characterized as 'before we can do this, you need to x, y, and z." That said, I accept that I do need to learn more -- even as a 38-year veteran of the software industry -- and I buckle down.

Overall, I think HostWinds is a resource that I can use and value for their service. They certainly work hard to help within the allowed constraints of their processes!

Service
Value
Quality
Thumbnail of user tobiasn15
1 review
0 helpful votes
February 28th, 2021
Verified purchase

Decent price, decent time to get it all set up. Overall, no real complaints.

Service
Value
Quality
Thumbnail of user philipf15
7 reviews
85 helpful votes
June 12th, 2020

I have tried the chat line link but it goes nowhere, I then called their 800# only to remain on hold for 20 minutes before giving up. Have sent email but only just, so will see what happens. If they are closed at weekends, I understand but it would be nice were they to announce their business hours.
I am having problems in uploading website and there is not much help on their website on that subject. I was previously with Siteground but changed to this company as they had better rates. Now I know why! I had no problems with the previous hosting firm.
*****************
As an update - I did receive a response to my email concerning access to chat lines which suggested clearing cache and trying a different browser, which I did, but to no avail. The following morning I tried phoning and was on hold less than two minutes, when I was able to discuss uploading of a website. The rep I spoke to was very knowledgeable and very helpful and took time to help sort out the problem. Because of this I have increased the star rating to 4 and would have given five had they originally stated an estimated hold time on phone or had a system which enabled them to call back when tech available.

Thumbnail of user charleso372
1 review
0 helpful votes
May 6th, 2021
Verified purchase
• Updated review

Decent and responsive tech support (chat) - while I was shopping around different sites, I had good feedback (instant response to my questions).

easy. just typed in the chat window. They helped, and I was on my way again.

Reason I chose this business:

Same as above.

Service
Value
Quality
Dedent and responsive tech support (chat)
May 5th, 2021
Verified site experience
• Previous review
Thumbnail of user charlesw1205
1 review
0 helpful votes
July 6th, 2021
Verified purchase

Purchase was easy & fast. Next day review of account is incorrect. They are showing a balance due but that is not correct. I assume it will be soon corrected without my having to spend time with them.

Reason I chose this business:

Recommended by PG Mag.

Value
Quality
Thumbnail of user salima60
1 review
0 helpful votes
June 5th, 2022
Verified purchase

A friend recommended me to your site

I thought, for the amount paid, I would find a faster speed in the server than the rest of the other companies
But it's the same

The amount paid for the services is expensive.
The solution
Increase the size of the storage space
Increase memory size

Regards

Value
Quality
Thumbnail of user mtxm
1 review
0 helpful votes
May 3rd, 2023
Verified purchase

Yesterday I made my first purchase of a hosting plan and I find it has everything as advertised, and so far, it is working fine.

Reason I chose this business:

Good pricing
Good set of services included

Value
Quality
Thumbnail of user user1281
1 review
0 helpful votes
January 18th, 2021
Verified purchase

My English is not good, I use the translation tool, HostWinds, I still can't find the DNS resolution binding, oh, it's too difficult, what should I do? Ha ha

Reason I chose this business:

See the Internet said, hostwinds. Internet speed is not bad I will try it

Value
Quality
Thumbnail of user carsonk21
1 review
0 helpful votes
April 30th, 2021
Verified purchase

So far so good, everything is as advertised. Would recommend because they set up the servers in timely manner and they offer a competitive price.

Value
Quality
Thumbnail of user davids7179
2 reviews
0 helpful votes
April 11th, 2022
Verified purchase
• Updated review

I wish he had just told me which link to click to get to the SSL order form... it took me two days to figure it out! UPDATE: Installation went very well!

Please see review

Reason I chose this business:

Price and features

Service
Value
Quality
I wish he had just told me which link to click to get...
May 10th, 2022
Verified site experience
• Previous review

I wish he had just told me which link to click to get to the SSL order form... it took me two days to figure it out!

Hostwinds takes care of my account like GoDaddy used...
April 7th, 2022
Verified site experience
• Previous review

Hostwinds takes care of my account like GoDaddy used to long ago.

You now have all of my accounts
December 17th, 2021
Verified site experience
• Previous review
You are now my webhoster:-)
December 17th, 2021
Verified site experience
• Previous review
Thumbnail of user hamdia10
1 review
0 helpful votes
January 26th, 2022
Verified purchase

The plan and subscription experience was ok, however due to some reasons hostwinds asked for further confirmation and credit card verification.

Value
Quality
Thumbnail of user billw991
1 review
0 helpful votes
May 19th, 2021
Verified purchase

I appreciate Hostwinds offering their sales prices to existing customers! I had to order a new instance to get the price, so it took more of my time and theirs but still glad to have the option to do so.

Good. I've just upgraded my vps server and I found that i had to order a new instance to get the sales price (rather than just upgrade my existing site), but its good i have that option. Most companies don't offer their sales prices to their existing customers at all. I appreciate that Hostwinds values it's customers!

Overall, i've been extremely happy with their support and customer service for the last 2 years that i've been a customer.

Reason I chose this business:

I like having a local company and they are one of the top rated anywhere. They have easy upgradablity and are totally flexible for additional hard drive space for the server and for backups as needed. Great service!

Service
Value
Quality
Thumbnail of user edwardr499
1 review
0 helpful votes
July 30th, 2021
Verified purchase
• Updated review

Good service and value for money because of the features such as unlimited bandwidth, unlimited database storage for web hosting at the price point Hostwinds is giving is just affordable!

Always calm and willing to help me with domain and cloud hosting issues. I have to say I wasn't expecting the humane customer service experience.

Reason I chose this business:

Well, I often struggle with getting purchasing hosting plans that have a decent balance in cost and performance. For me, Hostwinds does a pretty good job.

Service
Value
Quality
Good service and value for money
July 29th, 2021
Verified site experience
• Previous review
Thumbnail of user danielg1409
2 reviews
0 helpful votes
August 4th, 2021
Verified purchase
• Updated review

I'm a new small business owner and want to manage my own website. I had some issues with signing up and then some configuration confusion but the support team were right there to help me out every step of the way. I have absolutely no regrets.

The customer support team responded to my issues straight away and helped me to resolve every one of the problems I had as a newcomer to the world of running my own website. They were friendly, knowledgeable and extremely patient with me regardless of how obvious some of the mistakes I made were.

Reason I chose this business:

Best plans and pricing that I could find.

Service
Value
Quality
I already have an account and I'm transferring another...
August 4th, 2021
Verified site experience
• Previous review

I already have an account and I'm transferring another domain.

Thumbnail of user khudas
1 review
0 helpful votes
August 24th, 2021
Verified purchase

It was nice experience and ip health was average. Please

Reason I chose this business:

Provide fast and good service

Value
Quality
Thumbnail of user hxq
1 review
0 helpful votes
August 22nd, 2022
Verified purchase

The overall experience is good, and any problems can be dealt with in a timely manner.

Reason I chose this business:

Friends Recommend

Value
Quality
Thumbnail of user kyleb502
1 review
0 helpful votes
July 15th, 2021
Verified purchase
• Updated review

They have relatively permissive terms of service, but don't allow you to prepay for hosting services. Bummer

Reason I chose this business:

Because of Hostwinds' permissive terms of service and because I didn't find any far-left political blog posts.

Value
Quality
Because of Hostwinds' permissive terms of service and...
July 14th, 2021
Verified site experience
• Previous review

Because of Hostwinds' permissive terms of service and because I didn't find any far-left political blog posts.

Thumbnail of user wuc9
1 review
0 helpful votes
September 27th, 2021
Verified purchase

We hope it can be cheaper,or there can be some discount.
Other experiences are pretty good.

good

Service
Value
Quality

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From the business

Hostwinds is proud to be one of the best web and cloud hosting providers on the market. We stand out from the rest by providing reward-winning 24/7 support, fast hosting, dependable services, and affordable pricing worldwide. Our customers remain happy at Hostwinds, knowing their needs are cared for and in trustworthy hands.

Join our incredible hosting family today!

Company Representative

Thumbnail of user erinc318
Peter H.
Typically does not respond to reviews

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