• HostSailor

HostSailor

Overview

HostSailor has a rating of 3.54 stars from 23 reviews, indicating that most customers are generally satisfied with their purchases. HostSailor ranks 51st among Web Hosting sites.

  • Service
    5
  • Value
    2
  • Shipping
    1
  • Returns
    1
  • Quality
    5

Instant Feedback

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How would you rate HostSailor?
Top Positive Review

“Decent service”

Ruslan B.
3/2/22

I am using hostsailor service and happy with it. Everything is smooth! Also I love the flexibility of prices and tariffs. Yeah in the beginning it asks a lot of information from you like address and phone number but it's all safe and does it job well! And what important is that the support is always there! Thank you very much!

Top Critical Review

“Trash, not hosting.”

Alex K.
5/8/20

Trash, not hosting. I used their services for several years. But the last six months have become hell. They have a lot of overselling. They regularly fall all the infrastructure. Even their own site crashes. In these periods it is impossible to create flows. They turn off the VPS for false reasons, without evidence, without notice. Support takes a very long time. Support is not competent.

Reviews (23)

Rating

Timeframe

Other

Thumbnail of user ruslanb19
1 review
1 helpful vote
March 2nd, 2022

I am using hostsailor service and happy with it. Everything is smooth! Also I love the flexibility of prices and tariffs. Yeah in the beginning it asks a lot of information from you like address and phone number but it's all safe and does it job well! And what important is that the support is always there! Thank you very much!

Service
Value
Shipping
Returns
Quality
Thumbnail of user valeriab40
1 review
0 helpful votes
February 23rd, 2021
Verified purchase
• Updated review
Quality
Nice
February 22nd, 2021
Verified site experience
• Previous review
Thumbnail of user samualp6
1 review
1 helpful vote
April 30th, 2022

I am started using HostSailor for the last 2 half months & it exceeds my expectations by providing me the smart security. Its highest security secures my websites & that's why I am really very happy with its hosting services. I have also experienced the highest security with one more hosting company which is Domain Racer & I use its web hosting services for my blog. I am thankful to both hosting services to help me to build my business.

Thumbnail of user alexk393
1 review
2 helpful votes
May 8th, 2020

Trash, not hosting. I used their services for several years. But the last six months have become hell. They have a lot of overselling. They regularly fall all the infrastructure. Even their own site crashes. In these periods it is impossible to create flows. They turn off the VPS for false reasons, without evidence, without notice. Support takes a very long time. Support is not competent.

Thumbnail of user shehaba1
Host S. – HostSailor Rep

Hello Alex,

Your server was shut down because your old OpenVZ was no longer sufficient for your need which has caused high network traffic on your server. The whole node was shut down for that.

As compensation as well as a gesture of good-will to our very important customer like you, we have activated a XEN VPS for you with 30 days of service free of charge. Our technical team has been monitoring it ever since then, finding it's been running smoothly and being stable.

We have been making an effort to investigate the issues you have reported here (through constructive comm. Here on this platform). We are also working on the improvement of our support service with more prompt and helpful responses to help our customers, as well as trying to find out how to prevent such a similar situation from happening again in the future.

We would love to hear from you about your experience with the new XEN VPS we have offered and how we can assist you further. Thank you!

Thumbnail of user lokeshk12
1 review
1 helpful vote
May 7th, 2021
Verified purchase

I am hosting my sites on hostsailor from last 4 months. One day, I received a mail from cloudflare that there is a phishing url on my site, I logged in to cpanel to check it and found that there were lot of suspicious files in my directory. I don't know where these files come from. May be hosting was hacked or there may be a security breach in their server. I deleted all the suspicious files but some files were re-appearing again and again even after deleting them. So, I contacted their support team and asked to delete those irritating files and they deleted them successfully. But the very next day, they suspended my account due to phishing url. I contacted their support staff immediately and explained them very clearly that I never uploaded such phishing files. They asked me to contact at *******@hostsailor.com. I sent an email to *******@hostsailor.com explaining about the whole issue. Now, more than 4 days have passed but they are not replying nor restoring my suspended account. My company site is down and I am unable to receive business emails. I again contacted their support team that I am not getting any reply from *******@hostsailor.com. I also asked them to send me the backup of my website, so that I can host them on some other host, but they refused by citing the reason that They can not restore the suspended account and send backup of the files as matter relates to abuse department. Now, the problem is that abuse department is not replying and my company website is down from last 4 days and files are stuck with their hosting. So, it is not a reliable hosting and they are so unresponsive.

Thumbnail of user shehaba1
Host S. – HostSailor Rep

Hi Lokesh, we have noticed that you have left the same review on many reviews websites, and we already informed you to contact us so we could help but you never replied, we need to investigate your case because we suspend abusers only, we don't allow illegal activities at all.

Thumbnail of user tevos
1 review
4 helpful votes
May 22nd, 2017

-ToS 14 days refund policy is a lie
-VPS are shut down without your permission
-You're immediately forced to purchase upgrade, because they limit your VPS due to "excessive CPU usage"
-Dashboard information is deliberately misleading (including bandwidth usage)
-Customer support is limited to "please send email to %differentdepartment%"
Purchase at your own risk.

Thumbnail of user sadikg
1 review
2 helpful votes
September 21st, 2020

Pretty good and reliable and cheap company, I use their seaman KVM vps with ubuntu on it, can not complain.

Thumbnail of user massimop16
1 review
0 helpful votes
February 18th, 2021
Verified purchase
• Updated review

Everything is perfect

nice

Reason I chose this business:

Low price, servers in Europe

Service
Quality
Super
February 17th, 2021
Verified site experience
• Previous review
Thumbnail of user abhikb
1 review
1 helpful vote
September 2nd, 2020

They provide VPS servers at an unbeatable price. I'm using their server for 3 months. Unlike some cheap VPS providers, their support is also active. So far happy.

Thumbnail of user qiz3
1 review
3 helpful votes
May 17th, 2018

I am a network researcher, the server is very good, very strong performance, the current experience is not bad, it is said that this can open ip forged features, I am contacting the staff opened, hoping to get good support, if it is easy to use, I would recommend my friend to buy it. In addition, the time for the dedicated server to be on the shelf is very fast. It would be better if the background panel can provide a customized system image.

Thumbnail of user vitaliyk8
1 review
4 helpful votes
May 5th, 2018

Scam company. It treats their customers like a garbage.
On May 1st in the evening I ordered a VPS.
In the morning on May 3d I got a service suspention notification. Reason: "Hosting Child Porn". But I didn't hosted any porn on my server! Then began a fully stupid and futile conversation with support and abuse department. All my afforts to prove my innocence ended in failure. Support could do nothing and always refered to abuse deparment. I sent three letters to the abuse department:
3 May evening. Me: explain to me suspension reason. Abuse department: ignored my message.
4 May morning. Me: request for fully abuse report. Abuse department: fake and inadequate response. (see below).
4 May. Me: this porn site is not on IP of my server. Provide me with full abuse report. Abuse department: ignored my message.
Today 5May, server is still banned. Abuse department doesn't respond.

The most wonderful was the answer of the abuse department. THE FIRST: they just threw me a link to some porn site and they said that this site had the IP adress of my server. But it is not true. This site is hosted at another IP, not on my server! THE SECOND: they noted that the abuse report was sent before 30-4-2018. But on 30 April my server didn't exist yet! I ordered it on the 1 of May in the evening. It's really incomprehensible.

My conclusion: anytime this hoster can just rip-off you and you loose your money and data. They don't care about their reputation.

PROOFLINKS AND SCREENSHOTS BELOW.

VPS info: https://ibb.co/mXipTn
Conversation with support (ticket AE*******): https://ibb.co/d7m1r7
Conversation with support (ticket AY*******): https://ibb.co/bT5EuS
Email correspondence: https://ibb.co/g07cES
Email correspondence in *. Eml format: https://disk.yandex.com/d/wSXfTht63VNMR2 (can be opened using Thunderbird).

Service
Quality
Thumbnail of user shehaba1
Host S. – HostSailor Rep

Due to the nature of this matter, our abuse team do not take chances on such cases and therefore must take immediate action, at this moment after further investigation we did receive an abuse report from a Dutch authority on the 2nd of May 2018 which was a valid date and matched your account, therefore our team had to shutdown the access to the service until the investigation is over, at this moment I suggest you speak to our team as they have been trying to contact you.

Thumbnail of user lukeb147
1 review
2 helpful votes
September 16th, 2018

Hello today i want to write review about hostsailor which is the best hosting for services like: VPS, Website etc. Hostsailor support helping me 24/7 and biling support answer me really fast (2 hours max). Thanks again hostsailor for all what doing for people!
BIG 10 STARS :D

Thumbnail of user alexa1373
1 review
4 helpful votes
February 12th, 2016

In our first year of business, we worked with three different well recognized hosting companies. Although our expectations were really straightforward I must say that being let down by all three of them made me skeptic about hosting services. That’s when a friend introduced me to HostSailor. All we asked for was timely support and good services – since then, HostSailor offered a number of benefits that have played a key role in helping us expand operations and grow our business! Thank you!

Thumbnail of user yusufu2
1 review
2 helpful votes
May 18th, 2018

1 thing I like from the hostsailor is, they quickly answered all my complaints

Although there are a few technicians who are less responsive but for the whole their service I am quite satisfied with their performance

Thumbnail of user stevej168
2 reviews
7 helpful votes
August 17th, 2017

HostSailors DDoS protection feature gives us peace of mind. Their hosting platform is reliable and their customer support staff is efficient. We could not have asked for more.

Service
Thumbnail of user jacke65
2 reviews
3 helpful votes
May 18th, 2018

I use VPS & dedicated Servers from hostsailor for long time, they have stable services. And very Active support and billing team.

I did a lot of errors when i was running VPSs &@ billing. Support was very active and completely solved all this errors.

Thumbnail of user davidn132
1 review
1 helpful vote
February 27th, 2017

HostSailor has allowed us to manage the increased traffic on our website with no connectivity issues. They delivered on the high uptime rate that they promised.

Thumbnail of user shawnm62
1 review
2 helpful votes
April 5th, 2016

No setup fee, no contract, and free incoming bandwidth all offered by a web hosting service? Are you serious? That is how I reacted when my friend told me about HostSailor. I just had to experience it myself to believe it! And I was impressed! All this is 100% true. Great job guys

Thumbnail of user tomm1181
1 review
2 helpful votes
November 23rd, 2016

Excellent services! We got a very affordable package for dedicated hosting. And their support staff is always available to help.

Thumbnail of user gergot
1 review
3 helpful votes
May 19th, 2018

It's a good service for a really good price.
Their support always responds quickly.
I recently upgraded my VPS hosting plan and after the payment in less than 1 hour, my new plan was already active.

However, at first when I wanted to upgrade my plan, they offered me some discounts and I opened a sales ticket just to inquire about the opportunities. I clearly wrote in the message (also in the subject line): upgrade my plan. And after the third message, they told me that it's only possible to use discounts if I order a new plan. It should have been more efficient if they would just say me this information in the beginning.

But overall I'm really satisfied with the service.

Thumbnail of user borisv7
1 review
1 helpful vote
August 2nd, 2017

-Somteimes slow support
-If it is something serious, you will have to wait senior manager to resolve problem

+At the end all my problems are solved. All my not-that-standart wishes too
+Very friendly support. I get small bonuses from time to time
+Excellent prices for what you get

Service
Value
Quality
Thumbnail of user scottw115
1 review
1 helpful vote
November 24th, 2016

We registered our domain with HostSailor. They helped us in selecting a suitable name which fit our business idea. Overall, its been nice.

Thumbnail of user paull125
1 review
2 helpful votes
February 12th, 2016

What I liked the most about HostSailor is its setup time. The company had my servers setup in a few hours and ready to take on the full load of my website. Impressive!" -John Teller
12. "I am highly satisfied with your services

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From the business

HostSailor offers high-quality VPS Hosting with top notch support and impeccable reputation. Affordable domain name registration, and SSL Certificates, Right now HostSailor is The Biggest Provider in the Netherlands and Romania And They Currently Offer Free DDOS Protection On Every VPS And Dedicated Server

Company Representative

Thumbnail of user shehaba1
Host S.
An Established Reliable Web Hosting Company
HostSailor is an established reliable web hosting company, providing SSD shared hosting, various types of VPS, dedicated servers in the Netherlands, and Romania. Customers can also get one-stop solutions for domain registration and SSL certificates through our website https://www.hostsailor.com

We provide 24/7 technical support, multi-language customer support, 99.9% uptime, and much more.

Please visit our website to learn more about what we offer.

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3.5
23 reviews
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