From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Reliability, Awesome the best in the business great
Updated my server settings so that my website no longer functions. Customer service has been zero help. Looking for another hosting company now.
Hey Brian,
We hate to hear this. We really would love to keep you. We will be reaching out to see what we can do.
DJ
Customer Advocate at HostGator
I have HAD it with your service! I am in the process of transferring BOTH of my domain names OUT to a different host, because I can't get ANYTHING done! Your staff don't speak proper English, and I ALWAYS have a $#*! of a time understanding them, and THEY also have a $#*! of a time understanding ME. Any time I present a problem to you guys, you don't even READ my problem! You just pick out the words you can understand and go with that. Well lemme tell you something! That is NO way to run a business! You have just lost me to IONOS!
Hey Sean,
We hate to hear you feel that way. We do want to wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
Quality Service, Fast Pace Working, 24/7 customer support on chat that too is always helpful. Highly Recommended!
Hey Shafqat,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
My site has been down for weeks and no one can tell me why? I have had 5-6 chat sessions and most of them said the server was down.
Hey Meredith,
We will take a look into this and get you taken care of.
DJ
Customer Advocate at HostGator
Ease of use, great customer service and value for money.
Hey Daniel,
Thank you for your review!
DJ
Customer Advocate at HostGator
It was great - easy to make the switch from the other host site
Hey Mark,
That is so great to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Very slow hosting, does not support memcache, memcached, opcache or other performance enhancements that are considered basic options for shared hosting at A2 and other cheaper hosting providers.
Very disappointing customer service experience with support tickets.
Hey Davis,
We would love to look into this. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Billing is not clearly labeled, for example what SSL for what domain you were automatically billed for or getting billed twice for the same SSL while it was not even installed. The portal is very SLOW. Chat takes a long time to help as they usually don't have the answers at hand. I don't feel I can always trust support with people that are not trained properly or don't have enough knowledge and experience. For some overseas tickets, you are not sure they can understand your issue, or they do not respond even after asking the same thing a few times as it's never the same person that answers a ticket. Don't feel that valued as a customer or that I'm getting a quality service.
Hey Pascale,
We don't want you to feel that way. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I've been loving your service for over 10 tens and still do.
Hey John,
Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator is AMAZING! I moved over from Yahoo about 10 years ago and, every since, I have had such an incredible experience working through and with HostGator and don't plan on going anywhere. Their service and technical support is top notch!
Hey Clare,
Thank you for your amazing review!
DJ
Customer Advocate at HostGator
Takes hours to connect to live chat, then it times out before problem resolved. No email or support ticket anymore!
Hey Andrew,
We would love to solve your problem. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I have been a hostgator customer for a few years. Website performance is quite good and uptime is great, but what I like most is the chat support.: always available, willing to help, knowledg, and most of the time my problems are solved in the first interaction. The only thing I would criticize is that after a few moments of inactivity session is closed and you have to start allmover again.
Hey Hernan,
2 good reasons! Thank you for your review!
DJ
Customer Advocate at HostGator
Simple and good, easy to handle and trustworthy. Like it
Hey Amlakcher,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Cost and Reliablity I left Hostgator for about 2 years tried a few other host and came back 5 years ago because Hostgator has been the best for me and my company.
Hey Anthony,
We are happy to have you back! Thank you for your review!
DJ
Customer Advocate at HostGator
So far, quick service, Quick responses, via Phone chat or email
Hey Alexander,
Thank you for your review!
DJ
Customer Advocate at HostGator
Oh my goodness, the best place ever to have a your website at...
Hi Kelvin,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
The customer service is cumbersome and always puts the problem back on me.
Hey Adam,
We would love to look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Customer service is great! Easy platform to navigate.
Hi Nacrissa,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I have been with HostGator for almost 10 years. An issue with your server effective my website. I called like 15 times maybe more to try to fix it. And all I was offer was to update my server from 11.99 to 70 dollars. When all needed to happen was transfer to a different server. Every person I talked with was not helpful and would pass the buck to someone else. The Customer Service is very poor. And I am leaving HostGator.
Hey River,
We hate to hear this is the experience you have had. We wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey John,
That we have! Thank you for your review!
DJ
Customer Advocate at HostGator