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    Horchow.co

Corporate Values

Overview

Horchow.co has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Horchow.co?
Top Critical Review

“Expensive Shipping/Poor Customer Service”

N F.
5/5/21

I used to shop Horchow exclusively but their shipping fees are absolutely outrageous! And, don't wait for an offer of free shipping no matter how large your purchase, because the never offer it on larger ticket items like competitors do. I now go to their site for inspiration and buy on competitors sites who offer discounts AND free shipping. Makes a HUGE difference! And customer service is a joke. They are not interested in resolving your issues! In fact, it is obvious they prefer when you simply request to return or cancel your purchase. It took me a while to make the switch, but after my last encounter, I swore off Horchow. If you absolutely have to have it, buy from their sister store, Neiman's instead. Be warned though, shipping fees are the same for larger items. You are better off shopping their competitors sites!

See critical reviews

Reviews (1)

Rating

Timeframe

Other

nf32
7 reviews
51 helpful votes
May 5th, 2021

I used to shop Horchow exclusively but their shipping fees are absolutely outrageous! And, don't wait for an offer of free shipping no matter how large your purchase, because the never offer it on larger ticket items like competitors do. I now go to their site for inspiration and buy on competitors sites who offer discounts AND free shipping. Makes a HUGE difference! And customer service is a joke. They are not interested in resolving your issues! In fact, it is obvious they prefer when you simply request to return or cancel your purchase. It took me a while to make the switch, but after my last encounter, I swore off Horchow. If you absolutely have to have it, buy from their sister store, Neiman's instead. Be warned though, shipping fees are the same for larger items. You are better off shopping their competitors sites!

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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