AAA+ fine and I hope it will be deliverd shortly
Fast delivery and reliable great 👍
I rarely leave a bad review but this time I will share my selling experience with the worst e-commerce platform I've ever seen.
Firstly the whole website is bad, they have an old, and buggy interface that is hard to navigate, and it will take you ages to figure out everything.
Secondly, their method of charging fees is unfair and common, they don't have credit cards, or PayPal as a fee payment method. Hood.de is using SEPA debit to collect fees from sales and shop subscriptions - if they can't collect, they charge an 8 euro extra. In my case they never were able to charge my bank account, despite having enough balance (my bank account is in the SEPA zone), support won't help of course because they know nothing.
And thirdly they're an incompetent bunch of thieves. I forgot to pay one invoice, and they sent me a reminder, the invoice is constructed in a way that you won't understand how much you need to pay. Besides total value without tax, there's something called Kontoausgleich HoodPay. I'm not from Germany, so I didn't know what it means so I asked to support how much I needed to pay and Marvin A. Told to pay me "39 euro + 8 euro fee" I paid this amount and I though everything is good since I have already closed my store and this was my last invoice.
But after 2 weeks I got an email that they would launch a dunning procedure if I didn't pay the invoice - still, there wasn't information about how much more I need to pay in the email. I immediately contacted support - explaining that I had already paid the amount also I included a bank transfer confirmation of 47 euros. And asking if everything is good. The support assistant called Markus W. Who I don't know if he's so incompetent or too lazy to read my whole message and answer my other questions, told me "
I will be happy to forward your proof of payment to our billing office for processing. " So again I thought that email about dunning was a system mistake or sth like that.
Unfortunately, on 24.06 I got an email that a "dunning procedure" was launched against me so once again I asked if I owed hood.de some money I got a generic reply from the same guy: "I have checked your inquiry and can inform you that chargeback fees are charged based on our terms of use and do not require further billing."
A week later I got an email from the debtist about unsettled 41 euro debt. Ah, what's funny enough after that Markus W. Explained the invoice and told me that Kontoausgleich HoodPay also are some fees that need to be paid. I wasn't informed about them before.
Kontoausgleich HoodPay fees were 14.95 euro + 25 euro debt dunning fee = 40 euro lost.
Besides the nerves, I lost 40 euro extra.
In conclusion, I ran over in some overcharging scheme. Hood.de is a scammy platform that wants to charge fees without informing you before accepting the terms, also support is unprofessional - especially Markus W. I don't know if this guy didn't tell me on purpose that I haven't paid the invoice in full yet or if he is an ignorant person who doesn't care about his clients.
By the way, I forgot to include, while using hood.de I sold 1 item and never received any money from the sale. On the second day after when the sale happened my hood.de account balance was cleared from 4.95 euro to 0. I think I don't need to tell you what they have done to my money.
Hat alles bestens geklappt, Ware wurde sehr schnell geliefert, gerne wieder, vielen Dank.
Bisher alles super. Batterien waren einwandfrei verpackt.
Alles okay!