• The Honest Company

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Overview

The Honest Company has a rating of 2.69 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Honest Company most frequently mention customer service problems. The Honest Company ranks 298th among Baby sites.

  • Service
    13
  • Value
    10
  • Shipping
    10
  • Returns
    6
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
6
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Again they have a tricky website and customer service is not helpful at all.
How would you rate The Honest Company?
Top Positive Review

“Great product and all natural”

Krysi B.
1/28/22

Just after I bought this last year I was hospitalised with a serious lung infection. The medications were truly awful but necessary. I had the conditioning detangler brought in and used it on my hair to maintain my hair condition, so at least I could spray in bed and just brush through. I survived, just……. And have have just finished my spray and ordered another today. I recommend it to anyone with more to worry about but their hair like but still…… thank you!

Top Critical Review

“Worst customer service”

Nikki A.
11/30/23

I love their baby clothes, but this company is horrible to deal with. Customer service is non-existent. They constantly have supply issues. They never communicate these issues and basically just do not ship orders they can't fill. I would say do better, but seriously doubt that they can. After weeks of emails and calls I finally got a response.

Reviews (116)

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Reviews that mention popular keywords

customer service (28)
Thumbnail of user gmwaitt
1 review
0 helpful votes
October 31st, 2023

I received a package that I did not order. It was an obvious wrong address...any of the new order systems would have flagged that. Nevertheless, I reached out to assist to get it returned. First thought was, if they just told the lady where to picks it up; this would have been long over (note: I live in a small town). They just were not pleasant people; they told me to call FEDEX. Since was not my problem, trying to coordinate that with FEDEX did not really seem to be my problem. Nevertheless I provided my pick up address for them to coordinate the return. FEDEX did not show up, so I let them know. Then they kept asking multiple times to confirm my address. I mean how many times do I have to provide the same address. Then they sent a new type of communication response for me to review, I would have to sign into their site with a customer number and password. Obviously, I never intend on being a 'Honest Company' customer so that was not going to happen. I asked to speak to a Manager and was basically told 'no'. All and all it was a frustrating experience to try to assist in returning the package that was not mine, that I had never ordered. Plainly they are just odd... I would not recommend being a customer of their...

Thumbnail of user lorif691
1 review
1 helpful vote
August 29th, 2022

I do a lot of online shopping and did not catch that even if you select overnight delivery that there is still a one or two day processing that actually delays it from being overnighted. I am so angry with myself 30 bucks down the drain. All because I saw a segment of Hoda and Jenna and thought hey let me try this.
At this point I want to return everything. Just tired of everything having some sort of catch.

Service
Thumbnail of user lorettag51
1 review
15 helpful votes
May 19th, 2020

I ordered some items at honest.com. They had been damaged in shipping and the items never made it to my house. A month after I ordered the items I had to let them know my package was damaged and the tracking number showed that it was never delivered. They did issue a refund but not for the whole $35 I paid. They only refunded $28. I guess I have to pay for THEIR package being damaged. Normally I would say this company is ok, but this is not very good customer service.

Thumbnail of user pursham
1 review
0 helpful votes
July 29th, 2022

I purchased four packets of Honest Company baby wipes. Consistently, I have had an issue with having multiple wipes come out of the package rather than one at a time. I contacted customer service and was forwarded a tutorial email of how to pull a baby wipe out of a package. I am not a young mother and have had many years of successfully having one wipe come out at a time from the wipes I've used in the past. This is a problem with the wipes and not a problem with the way I'm removing the wipes. After that email I just made the decision never to buy Honest Company products.

I'll stick with Huggies baby wipes or the store brand that actually come out of the container one at a time and are VASTLY cheaper to purchase!

Thumbnail of user mirelam2
1 review
12 helpful votes
October 25th, 2018

I have purchased the baby welcome gift online and after I have received the e-mail that everything was shipped, after one week I've got my money back because what I have purchased was actually sold out. Now I have to gift to offer! :(

Thumbnail of user angf
1 review
12 helpful votes
July 22nd, 2017

I tried to order my first shipment of diapers and wipes and essentials bundle and it says orders of 50 or more get free shipping my total was 115 and they added 11.90 for shipping and handling even though the order was well over $50

Thumbnail of user ashleighm22
1 review
23 helpful votes
September 20th, 2018

To the honest company I recently ordered one of your diaper bundles from you. I was so excited and couldn't wait to receive my order after a couple of days I receive my package via UPS. I was surprised to see the box was damaged and that it looked completely different from pictures I've seen it was just an plain old brown box :( But they didn't bother me as much. What really Bothered me was when I open the package! I ordered a bundle of seven packs of diapers and four packs of wipes I received three packs of diapers and one Dirtee beat up package of wipes which made me very upset, so right away I contacted your customer service via chat and after about waiting 20 minutes for an agent to come into the chat I spoke to a woman named Samantha about what was going on and she apologized and asked me to take pictures and send them to her so she can report this issue. She also told me to throw away the damaged items and that she was sending out a replacement bundle to me as soon as possible. I responded and told her thank you for being so understanding about my situation.And she said you welcome and I ended the chat so if you days later I received an email stating my replacement package was being shipped which made me very happy and then I looked at the tracking to see what day it will be here and realize they shipped it to the wrong address. Which I was really surprised because she had to look at my order in order to re-order my bundle and I'm sure she saw the shipping address but anyways it was being shipped to a completely different state that are used to live in two years ago wow I cannot believe this so I contacted customer service again and the agent told me that they will contact UPS and have the package rerouted to my address which I am currently at they said it will take an additional 2 to 3 days.So from then on I watch the track and two days later I realize UPS was unaware of the address change and car on his customer care and waited A while again for somebody to talk to finally I was able to talk to an agent and told her what was going on and she fixed the problem filing 34 days later UPS dropped off the package. The moment I open the door I was very upset the package was in bad shape smashed all around I couldn't believe how careless people are with others merchandise brought the package inside and opened it and this time all of the packs of diapers and wipes were there yay finally my order is correct but sadly this is a package being mishandled all of the diapers and wipes were smashed! Not Acceptable at all this is just very upsetting to me. Before I even made a purchase I did hours and hours of research and watched countless YouTube video reviews and blogsOn the honest company and their products. I loved that these diapers are high-quality and Heiple allergenic and that they were made with out late text and fragrances and lotions or chemicals they haven't been bleached and the prints were too cute! And it all made me super excited about trying them thought I would be receiving top of the line of service and products considering it cost almost $100 per bundle which might not last me that long considering I'm having twins and they go through about 10 to 20 diapers a day each I read... But sadly I will no longer be purchasing products from the honest company and I will be switching to a different similar Brand just wanted to give my honest review of the HONEST COMPANY!

Thumbnail of user jw91
1 review
4 helpful votes
May 9th, 2015

I ordered the free trial And paid shipping for six dollars. I knew I was going to be enrolled for a subscription, so as soon as I got my discovery kit, I canceled the subscription. They even gave me a cancellation email. The next day, I got an email stating that 85 dollars has been charged on my card and I have 240 diapers coming in two days. What happend? I'm puzzled because I've been impressed by their products and service. Now, I would not recommend this free trial.

Thumbnail of user isabelled
7 reviews
27 helpful votes
October 28th, 2014

Okay, so my overall rating stands for my opinion of their practices... I ordered the free trial for diapers, cleaning products and vitamins from Honest.com because... heck, free samples! I was only charged 5$ for shipping. But as I clicked the final "Order Trial" button, my eye caught a glimpse of the fine prints, which I am copy-pasting here: "*With your Discovery Kit, you'll be enrolled as a member of The Honest Company. You have 7 days following receipt of your Discovery Kit to cancel your membership at any time, for any reason. We will remind you about your membership options. If you choose to not cancel, you'll be charged $79.95/month for the Diapers & Wipes Bundle, $35.95/month for the Essentials Bundle, or $35.95/month for your Health & Wellness Bundle (plus shipping & handling)." Too late, I had pressed the button o_o I would never have ordered the free trial had I noticed the fine prints before! I made sure to cancel my account as soon as I received the package (the only way to do this is by phone, you can't close your account any other way!), and they were very polite and respected their part of the deal, so everything is well that ends well for me... But the fact that they are enrolling members this way is making me cringe. I find it slightly disloyal.

Tip for consumers:
Make sure to read the fine prints!

Service
Value
Shipping
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About the business

Follow us: Instagram.com/Honest Twitter.com/Honest Snapchat.com/Add/HonestCo Pinterest.com/HonestCompany Linkedin.com/company/the-honest-company YouTube.com/user/HonestCompany

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