Honda Of Pasadena

This is a review of the Dealership's Service Department website and their online representative. I usually have good experience there, however, this time, I got frustrated with the way they treat their loyal customers. My car needed to be serviced, so I tried to go their website to schedule a time for repairs. For two weeks, the site did not have Fridays or Saturdays available. I work way across town and there was no way I can schedule a weekday service. So, I decided to contact their online representative to see if I can have them do that. Yeah, right! That was not going to happen on their current pay rate. So, when I wanted them to schedule me a weekend and told them of the situation with their website, the representative told me that they will need my contact information in order for their service department to confirm the situation and see if they can schedule a time on the weekend to service my car. So I have to wait until someone contacts me while the local residents have already reserved their appointment time, when the website was functioning as it should. Their website scheduler was probably coded by a 10 year old using 20 year old code and decided not to have it maintained by professionals in order to save profits. If they don't want profit from customers who want to go to their location, they they are doing the right thing by not allowing people access to their service scheduler for weekend days so they can paid days off during those days they don't have any customers at the location.