Honda Of Paris

Date of vehicle purchase: October 14,2015 This review has three parts. It is broken down into my vehicle purchasing contact experience with the 1.) sales person, 2.) the sales manager, and 3.) the finance manager followed by an executive summary of the dealership experience. Stephen King (Internet Director and Top Salesperson) - Excellent customer service before the sale. Went out of his way to be accommodative and friendly, including picking me up at the airport and complimentary breakfast. Mr. King also took his time working with me. I never felt rushed by him and the details of purchasing the vehicle at an agreeable price only came up at the appropriate time. He was well trained, personable and their top sales person. I see why. HIs work ethic is very strong. He was on time to pick me up at the airport and did not waste my time. Service after the sale has so far been spotty after I tried to contact him to help me try and resolve a paperwork problem (see Finance Manager information). Patrick Guess (Sales Manager) - Mr. Guess was initially friendly and welcomed me to the dealership upon introduction. He was completely inflexible about negotiating the price of the vehicle. Although the vehicle appeared to be in good condition when I test drove it, some wear on the exterior was apparent which I felt merited a small price accommodation. Mr. Guess became visibly agitated, bellicose and belligerent later in the car buying process when the financing arrangements were taking place. (see Finance Manager information). Overall his part in the process is one of the big reasons this dealership scored so low on this review. Laurence Mead (Finance Manager) - I had secured my own financing with my credit union. I offered to allow the dealership to see if they could substantially do better on the rates and terms. They could not. I understand that there are significant incentives for in-house financing to the dealership. The Orr Honda financing experience was very distasteful and is one of the primary reasons for inferior review scores for this dealership. Mr. Guess bloviated for at least a full minute over why I should have felt obligated to use the dealership offered financing. When I politely declined Mr. Guess did not know when to give it a rest and became aggressive and bellicose. He was obviously angry that I had refused to use the dealership in-house financing. I had to put him in his place and let him know that the financing I had brought with me would suffice. If you deal with Mr. Guess be sure to remind him that he is the sales person and you are the customer. He forgets that far too easily. Mr. Mead was very aggressive, bordering on too aggressive (but nothing like Mr. Guess) when it came to the financing process also. It took approximately three hours to complete a simple process that should have happened in under one hour. I'm not certain if there was a deliberate time lag in the process. That's definitely what it felt like after a 2am alarm clock and a 5am grueling airport experience through one of the busiest airports in the nation, it definitely wore on me. Mr. Mead was happy to slander credit unions in general by stating that many of them had "early payment penalties" for paying off loans early. I stated that in my nearly 40 year experience of buying vehicles I had never heard of a credit union that charged an early payment penalty. To his credit, he processed my paperwork quickly after a prod from Mr. King (see above). Overall his part in this process was laborious, cumbersome, tiring and took waaaay too much time. My biggest concern is that he did not produce copies of my finance paperwork as promised to this date. It's inexcusable but I am still waiting for the final paperwork I signed. I've never purchased a vehicle and not gotten the paperwork immediately afterward. I'm currently looking into alternate ways including an FTC complaint about this dealership to secure my paperwork. Overall I was disappointed with this dealership. It seems possible given the way I was treated that they may be having trouble keeping the lights on. Especially given Mr. Guess' poor manner and lack of professional courtesy and deportment. They were great until I agreed to purchase the car. Then they dropped the ball pretty severely. Ok they dropped the ball horribly. The vehicle was cleaned up for me to drive and had developed a few extra noticeable full thickness paint scratches by the time it arrived ready for me at the front of the dealership. Mr. King ignored my comments about that. Again, it was after the sale, right? After taking the vehicle to my professional mechanic I found out that the vehicle had been vandalized by someone at Orr Honda prior to my receiving the vehicle at the dealership. My professional mechanic told me that the alignment was severely off. And as I mentioned previously in the review there were additional full thickness paint scratches to the front fender line area that were not on the vehicle when I test drove it. This could have been a very good experience. I recommend looking elsewhere for a Honda dealership. In my opinion the Honda product is unmatched in quality and reliability, but in my experience, at least at Orr Honda of Paris you will only be happy until you commit to buy the car. BEWARE WHAT MAY HAPPEN TO THE VEHICLE BETWEEN PURCHASE COMMITMENT AND ACTUALLY DRIVING THE CAR OFF THE ORR HONDA DEALERSHIP LOT. STRONGLY RECOMMEND TO AVOID THIS DEALERSHIP.