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HomeStars.ca has a rating of 1.9 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeStars.ca most frequently mention credit card, bottom line, and cancellation fee problems. HomeStars.ca ranks 339th among Contractors sites.
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I've been using home stars for a couple months now and I'm extremely satisfied with their service. They're always updating me on what I can do to be more successful on their platform and really show they care about building a long term relationship.
I was promised a job per month. Stuck in the contract for one year. Payments of $348.04 monthly total for the year $4176.48 and NOT ONE JOB! Terrible leads, most of the time they did not fit my profile. The leads are sent to too many contractors at once and clients mostly never answer the phone or completely waste your time.
We have an agreement with Reliance Home Comfort Protection Plan 24-hour since 2007. They are committed to providing outstanding furnace heating and cooling, repair and maintenance, Ecobee smart thermostat wiring furnace, and a hot water tank service. Their goal is the same as ours: to get the heat or cooling turned back on fast. First I talked to a very knowledgeable representative at Ecobee, similar to the Nest thermostat. The problem. We could not get the fan started without having the heat on. We had a missing wire going from the furnace to the thermostat upstairs. I immediately booked my appointment with Reliance under my home comfort protection plan to do a scheduled repair the next day. Resolution completed. John from Reliance was very knowledgeable and removed the fast-stat and installed a new 5 wire from the smart Ecobee thermostat upstairs to the furnace in the basement. He did not hesitate to call a co-worker to discuss the diagram of the Ecobee smart thermostat which I like to see because it tells me that the rep cares to fix the problem. He diligently disconnected the thermostat, removed the baseboard in the dining room to create hidden access to run the new wire from the main floor to the furnace in the utility basement. He did a clean job! So nothing a little silicone on the trim can't fix. The fan is now running and we programmed it for 30 minutes an hour. I'm 100% satisfied with the service they provided. Thank you, John!
Tip for consumers:
Get the home protection plan and pay for what service you need. Heating/Air conditioning/Hot Water/Plumbing/Water Purification/Electrical/ Smart Home. This way you get the rental protection program price.
Products used:
Reliance Home Protection Plan
Spiros Roofing came same day and replaced the shingles which came off the roof due to Friday's storm. They were extremely busy but they came asap to help me and were very courteous.
I shall use them again without hesitation.
Amar Banerjee
12 Victoria Ave. Unionville
My husband always uses homesteads to find contractors. We were redoing our backyard interlocking and the front of our house. He found GTA landscaping located in Toronto who subcontracted a company by the name if Strong Base interlocking and construction. The guy came out and looked at the work to be done and gave us a estimate. Where do I begin. We first gave him a deposit of $200 this was in may, he said he would start in June. With all the wet weather we had we understood. So he came at the end of July to start. We waited a long time. He would make excuses when he didn't show up, it's too, family issues etc... Then came to putting the interlock, we had existing interlock and he said he would get the same interlock. Not consulting with us first he got the wrong stone and started laying it down. My husband cones home and noticed right away, he said he was 150% sure it was the right stone. My husband argued back and forth, hr finally said our stone was discontinued, my husband said why he wasn't straight with us. My husband called 4 different companies and finally found one that still had it in stock. My husband called him and told him. He called his supplier to confirm and he did. He asked me what I wanted to do I said rip it all out and get the right stone. He wasn't happy and so the headache started. He told us that we would have to wait 4 weeks because he had other jobs to do. Is that professional? No! Do I called GTA landscaping and they contacted him and he said he would be there the following week on the Monday. Monday came and went to show, more excuses. He promised so may thing to us that he would do and never did. Finally my husband kept calling until he came to finish. We paid him and he said that he would be back to pick up materials that had to be disposed until now he hasn't showed up to pick it up. More excuses. I don't recommend this company at all. They promise so much and don't follow through. I'm tired of dealing with scum.
Robert, a plumber with Mr. Rooter, arrived promptly and completed the installation in a thorough and diligent manner. He was also very courteous and followed up with a call the next day.
I give Home-Stars, 4.0 of 5.0, I have some major problems with them posting FALSE reviews with false facts and this hurts my company. They are a good tool if you combine it with other references like the BBB rating e. T. c., Some times you will use a good company and not be happy it doesn't mean they weren't a good company. Overall I recommend Home-Stars even though I have lost money over their web-site, this is mainly because the consumer puts to much weight on bad reviews and false negative reviews. I hope some day Home-Stars will allow a business to show facts of a false review and remove it ( alot of opinions contain false facts, Home-Stars should take this more seriously and make it very clear to reviewers false facts WILL NOT be tolerated) Brent Routley Owner M and M Moving Systems
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With over 146 home improvement service categories in Canada, you can connect with a reputable home professional that will get the job done on HomeStars.
