• HomeStars.ca

HomeStars.ca

Overview

HomeStars.ca has a rating of 1.9 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeStars.ca most frequently mention credit card, bottom line, and cancellation fee problems. HomeStars.ca ranks 339th among Contractors sites.

  • Service
    61
  • Value
    58
  • Shipping
    25
  • Returns
    28
  • Quality
    56

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
4
Neutral
1
Negative
19
15
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Home stars is no help on my market as leads are poor.
How would you rate HomeStars.ca?
Top Positive Review

“Exceptional level of service.”

Yoram E.
9/8/23

I've been using home stars for a couple months now and I'm extremely satisfied with their service. They're always updating me on what I can do to be more successful on their platform and really show they care about building a long term relationship.

Top Critical Review

“HOMESTARS This is a SCAM do not register with them!”

Sonia B.
3/4/24

I was promised a job per month. Stuck in the contract for one year. Payments of $348.04 monthly total for the year $4176.48 and NOT ONE JOB! Terrible leads, most of the time they did not fit my profile. The leads are sent to too many contractors at once and clients mostly never answer the phone or completely waste your time.

Reviews (197)

Rating

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Reviews that mention popular keywords

home stars (18)
Thumbnail of user stevef1571
1 review
1 helpful vote
December 30th, 2023

I worked at Homestars as the annoying person who would always call you to sign up. The job had its great days and others were horrible! You were expected to make at least 120 calls daily and have a talk time of at least 3 hours per day. Also it was a salary job plus commission, so if you wanted me to call you after hours, I was not getting paid for that (and I would call you after hours, so if you are someone who asked for it, please pick up that phone, I hated missing time with my family only to be ghosted!)

Now, for the people saying they call all the time, it's true they call ALL THE TIME! We were expected to call you at least 5 times before you were put back into a cooling off time (a few months) before called again. The only way to get off this list is to SPECIFICALLY SAY REMOVE US AND DO NOT CALL AGAIN. If you do not say that, they will not remove you, only put you back in for a call in a few months. Also, the reps who call you, are given the lists and have to call you, so I got used to being told off multiple times a day because of how often we would call, and I had no choice (alternatively, I spoke to many who were driving between jobsites who were not interested but had great conversations and enjoyed it!). Just remember, the person calling you is getting pushed by the higher-ups to call you, so everyone is pressured, its sales, but politely saying to remove from the list is the best way to stop calls.

Next is price, damn it was expensive! You are charged based on location and category, so if you choose to go on HS, make sure you know what you want and the area or you will be overpaying and getting crap leads. Also if you are in back woods of Alberta, don't expect any leads! Basically, any leads are from major city centres, AND then you are on a rotation depending on how many other companies are in your area (and I will add they are sent through a rotation and evenly distributed). Price is negotiable as well so if it is something you want to do, hit them back hard on the price!

To summarize is it worth it, I mean it all depends, Sure reviews are important to some, but depending on what you do and the area, it can be (I mean if you install overhead doors an hour outside Toronto, hell no. If you are a handyman who does small jobs downtown Toronto absolutely (they have A TON of leads because nobody wants the small jobs)) but if you have the mindset that you are going to get a ton of leads for the price you are wrong! If you have a high-margin business and pocket 20-30k per job, then if it cost 8k a year and you get 1 or 2 good leads it sure can be.

Tip for consumers:
Former employee

Products used:
None former sales at HS

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrickp361
1 review
0 helpful votes
July 23rd, 2020

Hi, invoice # ******* was much higher than expected. The call back was for a bbq issue, the service person Craig, did a furnace check (which had been done), a fireplace check and he replaced the BBQ outlet. I was told that I would be paying only for parts but was billed for all the above. We are not happy about the bill.

Thumbnail of user williamh180
1 review
1 helpful vote
July 7th, 2016

After two days of trying to unblock a pipe from our basement to no avail, I turned to professional help, Mr. Rooter. Less than a hour from my first call, George Shakh arrived and with his camera equipment showed me the blockage, 44 feet from my bathroom.
We discussed what needed to be done and within 15 minutes I had a quote, accepted it, he made a appointment for the next day. Three men arrived by 8:30 and began work. By 4:00 they found the pipe 8 1/2down and repaired it. A very hot humid day, Alex, Andrew, and Eugene all went beyond the call to finish the job. A huge Thank You to all for a great experience and I will definitely call for future help.
Thanks, Bill Hope

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From the business

With over 146 home improvement service categories in Canada, you can connect with a reputable home professional that will get the job done on HomeStars.

Company Representative

Thumbnail of user lesliea18
Manu G.
Typically does not respond to reviews

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