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Home Perfect has a rating of 4.34 stars from 7,018 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Perfect most frequently mention best price, coupon code, and high quality. Home Perfect ranks 10th among Kitchen sites.
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My computer auto filled my address with the state of our old residence but had the city and zip code right. They called me to confirm the right address before shipping. Unit was a perfect replacement for a worn out unit. Highly recommend this place and will use them for future needs when they have what I'm looking for.
I ordered a 24" x 12" x 5 foot duct on Thursday 12-14 that I needed by 12-22. Plenty of time since they say in stock items ship in 1-2 days and it is a local truck delivery. I was contacted by a trucker on Thursday 12-21 saying he had my item out front. But then he realized that "they screwed up the paperwork" and he had a boiler for someone else, not my duct. There has been no further communication about this. Will I ever receive it? I cannot recommend anyone to deal with this company, ever.
Your ordering process is too complex. If I want to place an order, all you need is shipping and credit card information.
This site has low prices and the low prices come with zero customer service. I ordered my items via a sales "adviser" and he was super responsive before i paid for my purchase; after they took my money, it was difficult to get anyone on the phone. Their advisers are nothing but a bunch of sales people, don't take any advice from them because they are not very knowledgeable. If you order the wrong item, good luck getting them to own up to their mistake. If you call customer service and leave them a message, no one will call you back. You have to keep calling them like a stalker until you get someone on the phone.
PROS: prices are lower than the competition
CONS: zero customer service, poor communication, 25% restocking fee for returns
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Thousands of Faucets, Sinks, Showers, Toilets, Lighting and more IN STOCK and on sale. Friendly Sales & Customer Service Eager To Help You Renovate
Hi,
We are sorry for the trouble that you may have faced while trying to place an order with us. You are welcome to call at 888-850-3999, Option 2 Mon-Fri 9-6 EST or chat with us to help you out.
Regards,
Calvin