• HomeChef

2021 CUSTOMER CHOICE AWARD

HomeChef

Overview

HomeChef has a rating of 3.01 stars from 323 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeChef most frequently mention meal delivery, and grocery store. HomeChef ranks 7th among Meal Delivery sites.

  • Service
    14
  • Value
    17
  • Shipping
    14
  • Returns
    10
  • Quality
    17
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
18
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What reviewers want you to know

Positive highlights

Critical highlights

  • In order to cancel that order, today the customer service rep said I should have called customer service.
How would you rate HomeChef?
Top Positive Review

“Generally very satisfied”

Michele C.
4/7/22

We have been with Home Chef for a little over 3 months. A little surprised at the negative comments. Aside from one incomplete order which they immediately refunded have been very satisfied with the quality and customer service. Also delivery has always been on day we designated. We've enjoyed trying meals we otherwise wouldn't have made ourselves. My only "complaint" is noticing that trend seems to be toward more expensive meals. Like to stick to the $8.99 options.

Top Critical Review

“Never correct, expired products”

Lisa N.
1/27/23

I had a total of 9 meal kits delivered and I'm done wasting money. I used all kits within one week of delivery and I've had several problems from missing products, expired products (sour cream, naan bread), bad produce (either vinegar smell from being expired or soggy potato's), and on 2 occasions liquid from a product leaked out and covered all the other ingredients (both times were from bagged veggies). Not to mention, everything is covered in plastic! It made me feel like such a wasteful person pulling green onions or carrots out of a plastic bag. Just buy fresh ingredients from the store cause their produce is far from fresh.

Reviews (323)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (32) home chef (46)
Thumbnail of user michelec660
1 review
0 helpful votes
April 7th, 2022

We have been with Home Chef for a little over 3 months. A little surprised at the negative comments. Aside from one incomplete order which they immediately refunded have been very satisfied with the quality and customer service. Also delivery has always been on day we designated. We've enjoyed trying meals we otherwise wouldn't have made ourselves. My only "complaint" is noticing that trend seems to be toward more expensive meals. Like to stick to the $8.99 options.

Products used:
Food service

Service
Value
Shipping
Quality
Thumbnail of user ralpha175
4 reviews
2 helpful votes
September 27th, 2021

"Home Chef" is incredible and I love their recipes. However, I have noticed recently, that the produce and meat are not as good as they used to be. I received chicken breasts last month that I had to discard immediately upon arrival due to their lack of freshness, but then they delivered to me better one!

Products used:
Chicken breasts

Service
Value
Shipping
Returns
Quality
Thumbnail of user enniew
1 review
0 helpful votes
March 14th, 2021

I often order delivery. It saves my time. I work as a freelancer and there is no need to go outside to eat. I am satisfied with this meal delivery. Fast and tasty!

Thumbnail of user melodyp92
4 reviews
1 helpful vote
October 21st, 2021

They have very good recipes and very good dishes to cook. Some of them are very complicated, but I'm just learning.

Thumbnail of user chrisr909
2 reviews
2 helpful votes
July 18th, 2020

We received a great promo and used this service for a while. We loved almost all of the recipes and the quality of the ingredients were almost always excellent. We loved how they separated each meal into its own bag to make it easy (some meal kits have just thrown everything in a box!).

We have tried 6 different meal kits and this was our favorite. What I really appreciated was the great customer service and they really seemed like they cared (which is rare!). It was common to miss an ingredient but they always made it right.

Two Downsides:
-Full price option is very expensive
-Some of the portions are very small

Overall, if we can find a good discount, we are happy to have HomeChef!

Thumbnail of user brads334
1 review
1 helpful vote
October 7th, 2019

Delivery was short protein for one of the 5 dishes received. Contacted customer service on a Saturday night, was generously refunded by Sunday. Found no fault in their customer service response to correcting their error.

Thumbnail of user donnal374
1 review
0 helpful votes
November 12th, 2019

Getting Asian beauty products can be tricky in Canada, with shipping times and dollar exchange rates. Noracora has good prices and tracked shipping and has never disappointed me! They have a wide variety of things and I can always find what I'm looking for.

Thumbnail of user gabrielt22
3 reviews
11 helpful votes
November 18th, 2018

Pretty cool service, makes me look like a kitchen genius when I can make great meals easily with the freshest products. Sometimes they arrive late and then my plans fall apart so that's no good.

Thumbnail of user preciousf3
4 reviews
0 helpful votes
July 31st, 2019

I like all the information and various recipes they are great and I love cooking them. At first when I tried wasn't getting the hang of it but now am getting it. They are all easy to make recipes

Thumbnail of user garyw380
1 review
0 helpful votes
September 29th, 2019

So far, every single issue that we have had (which were only 2) have been dealt with very swiftly and professionally.

Thumbnail of user haydens40
5 reviews
5 helpful votes
May 25th, 2019

Choose from a large selection of easy to prepare meals. Everything need you in box. Exact amounts of ingredients you need to prepare dishes.

Thumbnail of user paulm338
Paul M.
1 review
1 helpful vote
March 6th, 2016

HomeChef does all of the shopping done for you. You only get enough of your ingredients to make the meal, no extras left over to go bad sitting in your fridge unused. And, theres no need to buy an entire expensive jar of dried oregano if you don't know when you'll use the rest because spices are included with the meal. HomeChef makes cooking healthy meals at home easy! I love it!

Thumbnail of user nancyq17
Nancy Q.
1 review
1 helpful vote
June 16th, 2016

Absolutely love Home Chef! The wife wanted to expand on what we ate and stay in portion. Thats what I love, restaurant quality meals that are easy to make, have a fairly accurate calorie count thru portion control. Plus they always look exactly like the pictures! Never had a wilted vegetable or poor quality proteins. It really is a must try.

Thumbnail of user betsyt10
3 reviews
5 helpful votes
August 27th, 2017

I have a busy lifestyle and a job that has me in the car 50,000 miles per year. Squeezing in time for shopping and meal prep is challenging. I've started to use meal delivery services to ensure we always have a healthy meal ready even when I'm too tired or busy to go grocery shopping. Although the meals seem expensive compared to doing your own shopping, my grocery expense (including the meal deliver cost) has gone down dramatically. Maybe because of less impulse buys?

Meals have been about 80% awesome, 20% blech. I'm getting better at determining which meal is likely to taste good.

Home Chef has rarely sent out the wrong ingredients, or missing ingredients. Produce is almost always fresh, meat has been amazingly high quality.

Meals are usually very filling and the nutrition profiles of most of them are excellent for folks who are nutrition-conscious. High protein, lower in carbs, etc.

Thumbnail of user tonyq4
Tony Q.
4 reviews
2 helpful votes
October 4th, 2015

My family and I have been really happy with HomeChef for the past seven months or so. Its like Christmas morning when I receive a new box. I now hate to go to the store to shop haha. Am I addicted? Oh, probably. When the wife wakes up the next morning and says, Dinner last night was phenomenal, I'd say thats a pretty good review

Thumbnail of user leel116
6 reviews
4 helpful votes
February 27th, 2018

Home Chef offers special plans and promotions for customers placing their first orders. For example, a $30 discount off a first order is applicable with the Home Chef promo voucher.
Home Chef requires customers to sign up for the meal kits services. You start by choosing from 11 organic, fresh recipe options including vegetarian, pork, fish, steak, or chicken.

Recipes change on a weekly basis, and customers will be sent freshly farmed pre-portioned ingredients to create home-cooked meals.

These meals are delivered directly to your door in secure, insulated boxes with ice packets.

Home Chef makes it easy to create mouth-watering meals in double-quick time.

For more meal kits reviews https://www.themealkitreview.com

202 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Our weekly deliveries of fresh, perfectly-portioned ingredients have everything you need to prepare home-cooked meals in about 30 minutes.

Company Representative

Thumbnail of user julianr30
Julian R.

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