- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
HomeChef has a rating of 3.01 stars from 323 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeChef most frequently mention meal delivery, and grocery store. HomeChef ranks 7th among Meal Delivery sites.
We have been with Home Chef for a little over 3 months. A little surprised at the negative comments. Aside from one incomplete order which they immediately refunded have been very satisfied with the quality and customer service. Also delivery has always been on day we designated. We've enjoyed trying meals we otherwise wouldn't have made ourselves. My only "complaint" is noticing that trend seems to be toward more expensive meals. Like to stick to the $8.99 options.
I had a total of 9 meal kits delivered and I'm done wasting money. I used all kits within one week of delivery and I've had several problems from missing products, expired products (sour cream, naan bread), bad produce (either vinegar smell from being expired or soggy potato's), and on 2 occasions liquid from a product leaked out and covered all the other ingredients (both times were from bagged veggies). Not to mention, everything is covered in plastic! It made me feel like such a wasteful person pulling green onions or carrots out of a plastic bag. Just buy fresh ingredients from the store cause their produce is far from fresh.
My husband and I have been getting Home Chef for several years. (I think 141 meals to be exact!) We typically alternate with Hello Fresh and Freshly when we don't like the weekly suggestions. Sadly, I think we may be quitting Home Chef for good because of delivery issues. FedEX is horrible. We have gotten two deliveries this year a day late, so we've had to throw them out. One time, FedEx left us a note saying we had to go to their facility to pick up the box because it required a signature... NOT! Until they switch carriers, we are off Home Chef. Our box was mailed out Monday - and it's Thursday morning and we are just getting it. Thus, it won't be properly refrigerated until 5pm tonight - and likely the chicken will be on its way to spoiled.
The food itself is fantastic, but Fed Express is delivering late resulting in unusable food. Cancelled my subscription as a result.
I've been using this service for about 6 months. I like the recipes and most turn out great; however, at least once a month I end up of missing ingredients or the ingredients (usually sauces) have spilled out into the packaging. I've contacted customer service several times and have yet to receive a response. I am now looking at other options.
Update (4/19/17) - I am getting responses not pretty quickly from customer service and they are applying partial credits when items are missing. Also, I was missing an ingredient for another meal just recently. :(
I have been ordering 3 meals a week for several months now. All orders arrived on time, never any billing problems and 8 out of 10 meals are good. There were only two times that they got an order wrong or less than desirable but I got immediate handling from customer service.
HOWEVER I got to thinking about the food and especially the meats. I thought I was being supplied with hormone and antibiotic free meats. But after scouring the website I couldnt find this claim anywhere. So I emailed customer service and discovered that their meats are not clean. They have been sending meats filled with hormones and antibiotics.
This is a big deal breaker with me and I sent an email saying so. They cancelled my account within about 1 minute of me sending the email.
And so it goes... if you want to eat clean, Home Chef should not be your choice.
I ordered 3 meals for two, and this was my experience. #1 Chili-Lime Salmon. The Salmon was good, but was only accompanied by roasted Chayote with a bit of cheese on top. No starch of any kind in the menu, and really not filling enough for dinner. #2 Tex Mex Turkey Stuffed Peppers. Once again, good, but the 1 1/2 Poblano stuffed peppers were the entire dinner, leaving us hungry again. #3 Goat Cheese Encrusted Chicken. Very bland and boring, but with the accompanying roasted potatoes and mashed carrots we did get enough to eat. The recipes were not accurately written, (as in 17 minutes to bake an entire chicken breast?), so timing was dicey, and all of the menus took longer to cook than stated. All in all, not a complete disaster, but there are much better services out there.
Gain trust and grow your business with customer reviews.
Our weekly deliveries of fresh, perfectly-portioned ingredients have everything you need to prepare home-cooked meals in about 30 minutes.
