HomeChef

My husband and I loved Home Chef when we 1st started using the service pre-pandemic. During the pandemic the service started slipping with issues around late deliveries, missing items and rotten produce. We gave Home Chef the benefit of the doubt, and accepted the inconsistency - eventhough the cost remained the same. Now that the pandemic is over the service remains subpar and we are tired of having to call and complain at least 1x/ month if not more often! Seriously thinking about canceling for good…such a shame!

I was double charged for same order. Requested a refund and it took 2 customer service reps and one supervisor to get the error corrected. Don't waste your time with HomeChef.

These guys must be hurting for money. They've tampered with my orders multiple times adding meals and deserts so they could charge me more. After the third time I dumped these clowns. DO NOT TRUST THEM WITH ACCESS TO CHARGING YOUR CREDIT CARD!

We received a gift card for HomeChef.com and used it. Overall, the service is fairly expensive and has very limited options. The limitations become very rigid if you avoid fish and dairy - one week, we only had three possible dishes to choose from.

On the last week, they left out one item from the order. When asked to correct this, they instead gave us a partial credit to use for future orders. Since the gift card's out of funds, we're not going to place further orders - so we can't get the missing item unless we buy another week's worth of food!

I tried 2 of the Home Chef Heat and Eat meals, both had the same weird taste. The first meal was the beef stroganoff with egg noodles which had a really bad after taste. The second meal was the homestyle meatloaf and red skin mashed potatoes. The meatloaf was delicious but the potatoes had the same funky after taste as the beef stroganoff. Not sure how fresh these meals are or what is making them taste so funny. I won't be purchasing them again.

I gave this company so many chances. I think out of about 12 boxes one may have been correct. Boxes consistently arrived thawed and warm, unsafe. Ingredients were nearly always missing. Customer service would usually issue a credit for incorrect orders but going through the process of throwing out food and having to go back and forth with homechef to get my money back was ridiculous.

My final straw was when I received an email from the account department berating me for using coupons THEY MAILED TO ME.

This company will never get my business and I will tell everyone who will listen how pathetic they are.

I picked up a rack of pork ribs Smoke St. Louis Style BBQ Ribs for memorial day 2022 from Kroger's I was looking forward to a nice meal since I rarely buy meat since it is so expensive I was so disappointed on the quality of these ribs they were nothing but full of fat I do not think I got three bites of meat out of these ribs by the time I got through half the rack which I threw away I gave up and threw the entire rack out, sadly I pay $12.99, which I have spent on that on a burger instead. Kroger used to have their own ribs which I loved but these were very sad I bought one other product from Home Chef in the past and was disappointed then, I thought I would give it another shot but never again.

I heated the Sunday pot roast with vegetables (I bought@ Kroger last Friday) for lunch today and it was so acidic & vinegary I threw it out. It acid burned my tongue. How could anything so terrible pass a critique?

No Star. Be careful everyone, Home Chef got my information stolen back in year 2020. You might have your information stolen too.

My husband and I HAD been using Home Chef for a year, but just cancelled our service. The service started off great even when the recipes started getting remarkably similar and the vegetable side was too often squash. Over the last few months, I found myself contacting them at least once or twice a month with issues that they don't seem to care about. Due to the lack of care when packing our box, too often was there a puncture or tear in a package of meat causing blood or goo to get all over everything. Sometimes we paid for a fancier meat like filet mignon and didn't get it. Other times, vegetables were soft, wilted, and the issue that caused the cancellation was that we received a garlic clove that had mold growing on it! The quality of ingredients has gone completely down hill and it's no longer acceptable considering this isn't a cheap service. If you had asked me a year ago if I recommend, I would have said yes, but now, heck no! Do not waste your hard-earned money for inedible ingredients and poor customer service.

I cannot get a phone number and please know you if you try you are going to get the run around. Anyone that can get a phone number let me know

I got my food it was warm and spoiled. I will not order from them again. It was my 1st and last time ordering.

3 orders, either each order was missing ingredients or there was bad food( salad), canceled subscription, will try someone else, do not recommend

Honestly, the food isn't bad.

What I have a major problem with is that I waited for DAYS after the scheduled delivery date to receive my box. This happened on multiple occasions. Needless to say, I was expecting a timely delivery and when my meals never showed, I was stuck without anything to cook for dinner.

On top of that, when my last box eventually DID show up, everything inside it was warm, including the ice packs. I opened the box as soon as it was delivered, so it's not like it was sitting for a long period of time. I had to throw the entire thing out!

I would NOT recommend Home Chef... unless you enjoy late deliveries and room temperature, raw chicken.

We ordered 6 boxes of Home Chef. A lot of Steak mostly. Grey and cheap meat. Chewy. Inedible. Gross.

I used to love this company but since March 2020, my deliveries have been consistently late or simply not happened. I finally cancelled my account and demanded a refund because I need groceries that I can count on getting here, especially now. Sad to see, but I will have to try something else

Tried twice. Both times they were delivered 2 days late making the food hot so it had to be thrown away.

I have been absolutely disappointed with the ON TRAC delivery service used by Home Chef. I live in Seattle and the shipments originate in California (usually Ontario). My delivery day is Thursday. My family orders veggie and FISH meals. Several times, the food took FIVE DAYS on the road to arrive! FISH SHOULD NOT BE RIDING AROUND IN A TRUCK OR PARKED IN A WAREHOUSE FOR FIVE DAYS! As for the ice packs, the most recent order arrived FIVE days after dispatch, and contained ONE ice pack... for FISH?! ON TRAC does not deliver on weekends. We used to get deliveries by FEDEX, but it seems the company is trying to save money by using an inferior shipping service. When I spoke to ON TRAC, they suggested I contact Home Chef and ask for a change of shipper! When I speak to the HC customer service folks, they say, "the SYSTEM chooses the delivery service". I'm sorry, but there has to be an override to change delivery services. My sister lives in California and receives Home Chef deliveries via FEDEX... why can't I?

Poor service, too many delays in shipping without prior notification, quality issues with substitutions. Use another company. I plan to!

I signed up a couple of weeks ago. However, within minutes, after checking the menu, I realized the menu would not work for us. I followed the instructions online to cancel the subscription immediately. It said my subscription was paused. I received an email confirming the cancellation. I did not know that the first order was already processing. In order to cancel that order, today the customer service rep said I should have called customer service. No where did it say to do that. This morning I received an email that I was getting a shipment. Before I could even call, the order was at my door! When I spoke to Alex in customer service, he said there is nothing they can do. I am stuck with an order, most of which we will not eat! What a way to run a company!

For the first 6 months my delivery arrived on the selected date. Only one box with missing ingredient. And we have enjoyed everything we ordered(except the steak which has a lot in common with shoe leather). UNFORTUNATELY for the last 2 months my Thursday delivery has consistently arrived on Friday. It's winter and all but one box arrived edible. The cold weather won't last forever. The problem does appear to be with FedEx but despite repeated calls where they promised to reach out to FedEx and get back to me the deliveries continue to show up a day late and not once have I received a follow-up call or email. I will once again call and complain even though I know nothing will change. Well something will change - I have gone into my account and skipped every week shown and I will be 'pausing' (because you can't actually cancel) my account. I am totally DONE with this company!

Subscribed to this service for a few months... 3 meals for two, every week. Most deliveries had one or more ingredients missing. Several times food was damaged or spoiled. It was well packed and still cold, so it was bad when it was put in the package. There's just no excuse for that. Got tired of having to go to my own pantry to make up for missing items. Also portions were always small considering the price. It's just not worth the cost or hassle, so I cancelled. They didn't seem all that bothered by losing another customer.

I have gotten boxed meals for over a year and a half from several companies. A few have been great and some not so good. Home Chef has some really good recipes at an affordable price. However, their customer service is the worst by far! After receiving a box that had ants all through the box I tried to contact customer service via phone. They were closed at the time so I sent an email with pictures attached. This was on a Wednesday. It is now Monday and I cannot get a hold of them by phone. As has been the case everyday, the call is dropped after the first ring. And the have yet to answer either of my two emails.
I had added an extra meal to that order to make matters ever worse. I'm very disappointed and will be cancelling my subscription and going back to Hello fresh. Their customer service is fantastic.