• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

Overview

HomeAdvisor (Powered by Angi) has a rating of 3.65 stars from 8,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeAdvisor (Powered by Angi) most frequently mention great job, next day, and timely manner. HomeAdvisor (Powered by Angi) ranks 1st among Home Improvement Other sites.

  • Service
    547
  • Value
    471
  • Shipping
    127
  • Returns
    166
  • Quality
    428

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67%
Positive
75
Neutral
4
Negative
33
385
See all photos

What reviewers want you to know

Positive highlights

  • Finding trustworthy, fair and quality work is a challenge.
  • I will definitely be using Home Advisor for future projects.

Critical highlights

  • I will NEVER use Home Advisor again, as it is useless for me.
  • I call customer service HomeAdvisor the guy was hard to understand and he told me he was at home with no supervisor?
How would you rate HomeAdvisor (Powered by Angi)?
Top Positive Review

“Handyman”

Warren M.
1/21/21

Provided a list of handymen in my area with reviews, I chose one that was right for my needs and they did excellent work

Top Critical Review

“Refused to change review”

margaret m.
2/8/24

Mountain Home Remdeling in Laural MD did my roof. At first glance it looked great,so I gave a high rating. Within a short time I had stains on my ceilings, a sheet rock peeling and falling out of place. They sent someone todo a worthless repair job that lasted only a short while. I have a great deal of damage I have had to pay for broken rafters and repairs to vents system. Repair is needing to be redone where handyman supposedly fixed. Yet, Angi refused to downgrade my review.

Reviews (8,501)

Rating

Timeframe

Other

Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user johnc5426
1 review
0 helpful votes
October 20th, 2020
Verified purchase

Erin and Abe at Home Advisor were both most helpful, particularly Erin. Erin arranged for two contractor appointments. I used one of those contractors.
I did not like getting two immediate email request for payment from Home Advisor when I was going to pay the contractor directly. I paid the contractor the full amount, on the day of the work, and he deposited that check the same day. He could not have gotten his money faster.

Thumbnail of user pnb38761
1 review
0 helpful votes
August 21st, 2023

Patios and More Landscaping Services LLC. We just had a water-front Landscaping project completed by Mike and his team. It turned out beautifully. It required frequent and clear communication between ourselves and Mike who was readily available to help us along the process. The team was understanding of our attention to detail and carried out the plan as promised. It was a very good experience! We appreciate all the hard work!

Service
Value
Thumbnail of user sarahj1423
1 review
0 helpful votes
February 25th, 2022
Verified purchase

Confusing, I received a call from someone saying they were from Angie's then he hung up after I told him what I needed. Then I was charged twice for service that was only provided by Carolina best cleaners. They charge me for service from some lady name Natalie Who had never been to my house. Right now I'm waiting on my Refund.

Thumbnail of user janisl68
2 reviews
0 helpful votes
July 1st, 2022
Verified purchase

I requested a quote and within 30 min I had been contacted by one of their contractors. This contractor was hired and he did an excellent job. I was contacted within a few hours by 2 additional contractors also. However, when I went to leave a review for my contractor, I had to sign up for home advisor emails. Then, my review never was added to their reviews. I have tried 4 times and haven't seen it yet. Very frustrating.

Thumbnail of user davidl3693
2 reviews
0 helpful votes
September 14th, 2021
Verified purchase

Very good once a recommendation was made for a supplier. Took longer that expected to get options for suppliers. I actually found my supplier on Google only to find he was included in the options for suppliers provided by HomeAdvisor later.

Service call was above expectations and the end result was very good. Now I have a go too for Security / Fire alarm needs in the future.

Thumbnail of user rebeccal526
1 review
0 helpful votes
October 24th, 2020
Verified purchase

When the pro I normally use was not available, I used Home Advisor to find another. It was an emergency project to satisfy the requirements of my HOA, which gave me only 8 business days to get it done. (They claim it's 15 days, but they count the time in the mail for their notification letter and they count weekends.) One drawback: After I hired someone, I kept getting calls, including one from a man who was quite irate--he said that there was supposed to be a notification when the job was no longer available.

Thumbnail of user gailn92
1 review
0 helpful votes
October 30th, 2020
Verified purchase

Home Advisor does not always check back to see if you received a call or got a response from someone they sent your way.

Thumbnail of user andyw353
1 review
0 helpful votes
August 16th, 2022
Verified purchase

I found an awesome company through Angi.
Angi as a company is overbearing. Follow-up was pushing and invasive. I wasn't even given time to get estimates and give thought to my decisions before the phone calls and emails started. Phone calls were repetitive, representatives didn't even know I had already been contacted for the same information by other reps.
I was a member of "Angi's List" previously, and will use Angi again. I would appreciate a less "invasive" customer service approach.

Thumbnail of user davidd3272
1 review
0 helpful votes
October 2nd, 2021
Verified purchase

We have used HomeAdvisor for several major and minor home repairs and renovations. In each instance, we get prompt responses from most of the contractors we selected. During the process, a few contractors have fallen by the wayside due to poor follow up, slow response or not being interested in the project. The others gave us fair and reasonable quotes and we were able to select the one that fitted our needs the best. I can honestly say we have been very pleased with each contractor and their work and this has spanned almost five years

Thumbnail of user stevenk758
2 reviews
15 helpful votes
September 10th, 2022
Verified purchase

Home Advisor was very helpful in finding contractors in the area. But, you still need to do your own research. I had a contractor come out and give a quote significantly less than everyone else, but when I started to ask about insurance, they ghosted me. So, you can't assume that contractor's license and insurance status has been pre-verified.

I called to find out if Home Advisor/ Angi actually verifies insurance/ licenses when I was having issues getting insurance info from my first contractor. I was told that insurance is self reported and not verified. The contractor also verbally told me that they are insured, but when I asked for proof of insurance, they were not able to provide it.

Reason I chose this business:

I was hoping to be able to find contractors with a verified history of good reviews.

Service
Thumbnail of user todde126
1 review
0 helpful votes
November 27th, 2020
Verified purchase

I was having trouble getting quotes for my project after contacting home advisor. Home Advisor showed interest and called the check on my projects progress. After speaking to home advisor I received responses and selected Adrian Baci. He worked did good work and got it done a really good price compared to the other pros that quoted the work. I needed this done to quickly to get a flooring project started and was able to get that accomplished.

Thumbnail of user markd2806
1 review
0 helpful votes
July 23rd, 2022
Verified purchase

The Angie site referred several companies to me that could not fix my issue. They just wanted to sell me more gutter guards. But, a few other individuals were referred that had the skill set and desire to fix what I have. I certainly had more than one vendor to choose from. However, I felt like the price for the repair really exceeded the amount of time needed to remedy my problem. Since the job was costed over the phone, there was no way for that person to kNow what was needed. In any case, $360/hr is pretty steep.

Thumbnail of user kima575
1 review
0 helpful votes
February 6th, 2021
Verified purchase

I had people call me. Price range from 6500. To 15,000. Not for any other work like duct work etc. Just replace system. Small house! But got to screen a few which helped the cost shock.

Thumbnail of user nancys2121
1 review
0 helpful votes
July 23rd, 2021
Verified purchase

Strong Roots tree service was great. The landscaper suggested was a disappointment! Dam... Brothers came out, gave an estimate & said they would be out 1st week of Aug. I asked for a written contract showing the work to be done, as I will not be here! That was the last I have heard from them. Their phone has been busy 24/7 for2 weeks! No word from them. If they come out & do any work... I will not pay them. I have NO contract with this co.!

Thumbnail of user eunicer26
1 review
0 helpful votes
February 8th, 2021
Verified purchase

Quick Response. Good experience. Unfortunately, your survey to describe my experience in this box is too picky!

Thumbnail of user donm580
1 review
0 helpful votes
December 11th, 2020
Verified purchase

I am very pleased with Victor and Lazo, both are absolute gentlemen and excellent plumbers. They are very deliberate, clean up after themselves, and highly skilled. Cass Plumbing has made a very positive impression with me and are very dependable. Their prices are competitive and they give perks for repeat business. That said, they are my first choice for all my plumbing needs...

Thumbnail of user carolec401
1 review
0 helpful votes
March 30th, 2022
Verified purchase

Skillcrafters, Inc. updated two bathroom in my forty year old home. I received many hours of personal consultation and recommendations on design using quality materials with access to multiple suppliers and vendors. When materials arrived, the work was completed quickly and efficiently. Mike Mueller, company president and project supervisorcame every day to inspect work in progress. All involved were dedicated to meeting my standards and doing quality work with minimal disruption to my household.

Thumbnail of user jamess3793
1 review
0 helpful votes
October 20th, 2020
Verified purchase

Only needed list of local Companies (names) for gutter repair project. Contacted next day by HomeAdvisor agent (unexpectedly) with name of Company that expressed interest in my project. Agreed to permit job estimate from same. After deliberating several options over a weeks time, offered job to same Company. Results were excellent.

Thumbnail of user lawrenceh232
2 reviews
1 helpful vote
March 9th, 2020

If you need a professional handyman, Jerry is the guy to call. He is punctual, reasonable, and his work is top quality. I hired to re-do the doors of a shed that I had paid a "cash only" disabled person (so he claimed) to do the job which was totally botched. Jerry did an excellent job! Strongly recommend him.

Service
Value
Thumbnail of user scottb2270
1 review
0 helpful votes
February 2nd, 2022
Verified purchase

My move was smooth and my property made it safely, even in winter conditions, from Florida to Central Pennsylvania.
These guys are a real value... and with eight trucks running their east coast routes I hope you catch on and make them your mover as well.

Thumbnail of user victorg259
1 review
0 helpful votes
February 20th, 2021
Verified purchase

Good experience. Job well done. Handyman was on time friendly and courteous. Came back twice always friendly

Thumbnail of user pamb1125
1 review
0 helpful votes
July 27th, 2023

I got two estimates and only one was professional, showed up when he said, was a couple $100 higher than the other but he proved his word by coming when he said and doing the work as fast as possible and guaranteed his work! The other company was over an hour late, even though he was a little cheaper, he proved unreliable by not even calling to say he would be later than he said!

Products used:
Mini split

Service
Value
Quality
Thumbnail of user barryj121
2 reviews
0 helpful votes
April 20th, 2021

I booked a painter for two rooms. The "painter" arrived on time armed with one used tray, one brush, one roller. Though he was quite polite and congenital, his work was sloppy, with poorly covered walls, dripping on all trim, outlets and floor. The we were informed he had to leave to "go to work" but a return on the weekend to finish the job correctly.
I contact HA to file a complaint with the caveat that if he returns to do the job right all is good.
He did not return and Home Advisor did a FULL REFUND. Sad painter but great customer service!

Thumbnail of user donn160
1 review
0 helpful votes
October 25th, 2021
Verified purchase

Very good. Prompt, color-matched, and clean up. I was well pleased with this company and the installer.

Thumbnail of user maryannandfranr
1 review
1 helpful vote
June 8th, 2021
Verified purchase

I have been a user for many years but find the "new and improved menu driven choices" do not always fit my needs. I would like more opportunity to fine tune my request and hone in on a best provider. Service Pros that we have gotten have all been good at what they do, but I find the ongoing calls and emails from Home Advisor are annoying in the midst of what is already a problem. I would prefer to have a contact that I can call if I need more help and a way to turn off the follow ups when I do not.

Reason I chose this business:

Ability to read reviews

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

Company Representative

Thumbnail of user marilynm450
Marilyn M.
Customer Support
Typically does not respond to reviews

How do I know I can trust these reviews about HomeAdvisor (Powered by Angi)?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HomeAdvisor (Powered by Angi)?