HomeAdvisor (Powered by Angi)

Homeadvisor did not properly match appropriate contractors to my work request. Several contractors contacted me but were unable or not equipped to perform work requested. I don't think it's appropriate for homeadvisor to charge contractors for incorrect referrals. Don't send me tree removal services when I don't have a tree to be removed. I was fortunate to find one contractor to take my job after getting six incorrect referrals.

Home Advisor Powered by Angi is more complicated than Home Advisor was. There are more steps and I'm not sure what step of the process I'm in at any given time. I got multiple emails about booking my project after I had chosen a vendor (who responded very quickly, and the work was completed. I don't like getting an estimate on the job without speaking with anyone. It's too easy for something to be lost in the process.

I realize that Home Advisor has little control over their contractors once a project has been assigned. However, we received recommendations for three plumbing firms to complete our project. One failed to make the appointment scheduled for the quote. One failed to provide a copy of the quote after multiple requests. The third struggled with their schedule but completed the project.

In the end. It all came out OK, a kitchen drain issue that was fixed promptly. I was a bit concerned in the process, however. I requested an emergency repair, but was given a list of appointment dates on the Homeadvisor website beginning four days hence. That wouldn't do, so I went to a Homeadvisor competitor. Fortunately, I was contacted in 15 minutes by a HA associate (plumber) and the rest is history.

The first man was from "INZ and OUTZ" came and gave me a really good quote. Promised to start on Monday morning. Never showed up, never returned my calls, didn't even have his voice mail set up.

Mr. David Flynn called and left a message. When I called him back, I asked for a quote ASAP specifying if he was able I would like for him to begin that day he gave the quote. He brought his tools and did start that day and has done a fantastic job.

I went online seeking estimates for work I wanted done. Angi gave me a list of prospective bidders. Out of 5 only 2 contacted me by voice. 3 others assumed I had a smart phone and could download their estimates, which I could not. Gave Email contact, none of them utilized that method of contacting me. Obviously, they did not get my business. As the customer I should not have to work hard to let companies bid for my business.

I found this job on Agi, but obviously HomeAdvisor has purchased Angi. When I log into Angi it sends me to HomeAdvisor and then said I'm not logged in. I wasn't sure where to put things like who I hired for the job, etc. Apart from that, hiring through the website went really well. I was able to get three bids on my project and got the job started and completed quickly. I'm very happy with the work. Just would be nice if the transition between angi and HA was smoother.

It's hard to get a list of professionals that I can browse. If I click around the site becomes unresponsive. I start a project but initially I am only permitted to see the few contractors that Home Advisors recommends. Sometimes it says none available! Ridiculous. If I log out and login later then I can access a longer list of contractors for my project. I tried to login just now to start a new project and the wheel just kept spinning. This happened last time too, it wouldn't stop spinning. The site doesn't respond.

I think this is a good service. My complaint would be the extra communication traffic they created by alerting me of emails, texts or phone calls, so instead of one call, text or email, I got double because Angi wants to make sure you're reading messages or answering phone calls. Might be a good thing but for my tiny project, I found it a little annoying.

Home advisor is okay supply me with two businesses within several days. I should have called around myself then I would have had the job done much sooner. Home advisor charges the business a $20 referral fee whether or not the consumer picks them or not. That $20 is passed onto the consumer cost. If you have no problem with money then this aspect doesn't matter.

The gentleman asked me what was needed quoted me 1400. 00 plus for half the job, ( for which Home Advisor had calculated approximately 500.00 for the whole job) then he charged me 89.00 for showing up and left. I felt used and dirty. If not for Chuck with Your Plumber I would be giving this a single star.

The last couple of times that I spoke to a representative, they were both difficult to understand, didn't seem to have any idea about the membership and when I repeatedly said I did NOT want a phone call from the contractor, but an email, I still received phone calls. When I initially signed up with Home Advisor, it was incredible. I was even told I needed to do everything online, which wasn't the case a few months ago.

I felt that getting set up with a professional was confusing and perhaps competitive. We had about a 4-Hour job, and three professionals did not show up at the time initially arranged. However, I was happy that one other professional called and ask if he could come early. So all is well that ends well, perhaps. I didn't like the estimate online or committing to a price online unless it's a very routine job.

I have gone to HomeAdvisor for most of the big jobs around my house. I have used them for several years. Recently, the lack of response from vendors is disappointing. I requested multiple quotes on a tile replacement job that was fairly large. I got 1 response. I have made a request to get roll off quotes and am still waiting for any response. I will still use them, but will have to start looking beyond HomeAdvisor for contractors willing to put in bids on projects.

I had actually contacted this business on my own and did not use HomeAdvisor. I find HomeAdvisor to be somewhat of a hindrance, especially when looking for a craftsman at his trade, but can see it is needed in order to keep both parties honest.

Too many things to fill out
I do like some of the professional suggestions.
I do like how quickly people get back to consumer.
I don't appreciate the new "packages" for membership.
This service has gotten very complex and makes the consumer feel like if one is not paying a membership then we are not getting your best recommendations. It is beginning to feel like a member's only club instead of what it originally was - a place to connect people to small businesses and to support the community.

My project was not clearly within their Fixed Rate option defined limits. Was not given a way to not use the Fixed Rate option. Using that feature would not have clearly identified project to awarded contractor and would have underpaid him/her. I want to select who does my job; not have the contractor chosen for me.

I will quit using HomeAdvisor if that becomes your only option.

My disappointment with HomeAdvisor is not seeing who the contractors may be until after you submit the request. They recommend some local contractors I would NEVER use due to past poor experiences. I would prefer to see who is on the 'short list'. Other websites also show these poor contractors have good ratings but like I said personal experience. I have had multiple 'no response' from contractors that were provided. Good thing is I have had follow up from HomeAdvisor to get other quotes/contractors for projects.

The HomeAdvisor agent was helpful in putting together the project since I was having problems trying to find a contractor myself through HomeAdvisor's website. I've done this before for my old house and didn't have an issue. But this project, I had to call HomeAdvisor for some help who in turn, put the project together for me with a quoted price. There was no bid on my part which I feel I could have saved more money if I had that opportunity - like I did in the past.

I did not hire the contractor because of Home Advisor. He was doing work in a neighbors yard and I asked him for a quote. It turned out that he was the only contractor that HomeAdvisor could recommend. In fact I have had quite a bit of trouble getting referrals from HomeAdvisor. You usually get back to me with no pros in my area. I am not sure that TreePro is in my area. I would have thought that there was someone closer. You do send me too many meaningless emails.

My initial call for getting my gutters cleaned was good but did cost me time. The customer service was great however I was specific regarding I had a 3 level house and the back area was particularly high. HomeAdvisor sent 1 person to do this job and although very nice and knowledgeable it was definitely a 2 person job. So, I had to reschedule which took additional time (to call and set up appointment and required me to be available another day and time). Although very satisfied with the service when I did get it.

I would have given Home Advisor a higher rating, but I am not pleased with their new procedure. When you need a service and don't know who to call, they can provide this information. But then it is taken out of our hands! I want to have companies and their reviews provided directly to me. Then, I would check them out and contact the best ones I selected. Now they are having contractors contact the person seeking help. It then comes out of my control! I don't like it!

Years ago, I used Home Advisor looking for a contractor. What I dislike about the website is I had to enter my information first then my phone rang off the hook. I did it the first time because I really needed a roofer. How does this site work anyway? I'm looking for a reputable contractor but don't want to enter my information, Do the businesses have to pay if you use their services?