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HolyClothing has a rating of 4.02 stars from 134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HolyClothing most frequently mention customer service, and high quality. HolyClothing ranks 7th among Costumes sites.
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Initially I was worried/annoyed—What's annoying is you see your order sit there, not dispatched. I think they basically don't have stock; they just make to order. But after sending an email & getting a form reply that didn't make sense, I resent with a further question and got a real answer. They then explained how long it would take roughly and by which courier I could expect it. I waited. It came around the time they suggested, and was even better made than I'd hoped. This isn't cheap, falling-apart stuff. It's properly cut and finished, true to size and fit; proper hemming and length. The embroidery is finer and nicer than expected. Well done! Very happy with it. So much that I ordered a second!
DON'T PURCHASE! It never looks like the picture. Asked to return & they said it's too expensive to return to China. No refund. & they were offering me a 25% discount on the next thing I purchased. So I'm pretty much stuck with the dress that doesn't fit and looks like a child made it. Unhappy!
If you order from them make sure you order at least 3 months in advance. It took 8 weeks for my order, then they lied to me, when I inquired, they said, "As detailed on our website, your Serenity Maxi from order HC******* will ship about 3-4 weeks after the date of ordering, via Priority Courier (delivered in about 5 days), as everything is hand-made to order I've checked with our production team, and your Serenity Maxi is about to be dyed, which is the final stage of production." But I also received a tracking confirmation from Fedex. Some of the dresses that are "hand-made are also found for way less on Amazon. Click on photo below.
Tip for consumers:
When returning they give you two choices: create your own label or use theirs. However they don't provide you with a return address unless you use theirs.
Products used:
My daughter kept her dress.
I placed an order on March 24 with a quoted 6-8 week shipping time. On May 19, I emailed customer service to ask about my order and got the following reply,
"Happy to help :) I've checked and your order xxxxxxxx is scheduled to ship about 6-8 weeks after ordering, via Priority Courier (delivered in about 5 days).
I've just checked and most orders are shipping in around 45 days, but yours unfortunately, is running a bit late.
Kindly note, we make each piece by hand, as one offs, which takes a little longer, but I can assure you they are well worth the wait:)
That said, I'm going ahead and asking our production team to expedite as much as possible:)
Thanks for your patience and for being part of the HolyClothing family."
I decided to wait it out and finally received my order on July 15. That's 16 weeks of shipping time.
Also, the embroidery is not the quality I expected, and the size runs slightly large.
Tip for consumers:
16 weeks shipping time
Products used:
Tauriel Maxi Overdress Limited Edition Majolica Blue
I ordered one dress from them and loved it. It matched the picture perfectly, was here in 6-8 weeks, and included no extra duty charges. Because of this positive experience I ordered another dress. It looked nothing like what I ordered and was something I would never wear so I asked to return it. I was given a US address to return it to (I'm in Canada), but they do not pay for return, even if the dress does not match what you thought you bought. It cost $25 in shipping to return the dress and the day after I returned it, a duty invoice showed up for another $21. I will never order from them again if you may have extra duty charges and cannot return something unacceptable that was sent. That is not a sustainable business model.
In December, 2015, Graham Kay and Holy Clothing made a big 'to-do' about turning over a new leaf and actually running their company, and factory in India, ethically, instead of just saying that they were. Graham personally offered to issue full refunds to customers who returned clothing that they had purchased thinking that Holy Clothing was being ethically run. There was absolutely no time limit stated in this returns and refund offer. Since I have been working on finishing my MS in counseling, and also dealing with multiple health issues, I just recently sent in my return, fully believing that they would do what they had promised to do in the public announcement. Now, they are refusing to honor their own agreement, after I fulfilled ALL of the requirements listed in the return/refund invitation/offer. I have given Mr. Kay notice that if I do not receive the refund, or notice that it is in process, within the next two days, I will be filing complaints with the New York and California Departments of Justice, since I am not sure which state is their legal home. Eddie Bauer offers lifelong refunds, and they are not even trying to apologize for unethical business dealings! I am stunned that Mr. Kay, and his representatives at Holy Clothing, have doubled-down, and are refusing to do what he promised explicitly, in his letter, posted here. https://freshpickeddeals.com/holyclothing.com/an-apology-from-holyclothing-*******
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Click to shop our Comfy, Flowy, Flattering Boho & Renaissance Fashions at affordable prices. Misses and Plus Size Dresses, Tops, Tunics, Skirts. Since 2001.
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