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Hollister Co. has a rating of 1.98 stars from 98 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hollister Co. most frequently mention customer service, and gift card problems. Hollister Co. ranks 440th among General Apparel sites.
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I shop here at least twice a week. Everything I get is always best quality. Highly recommend coats, jackets and graphics. For oversized fit, size 1 down and for cropped, size up 1-2 so it's not short. You'll get lots of coupons with 60% off offers and buy 1 get 50% plus Cali cash. Really helpful workers and fast shipping, 1 minute returns!
Sent somebody else's purchase and when I tried to call to get replacement, they told me that the hoodie and pants that I ordered were out of stock. I could only be issued a refund. Lost items and unable to replace them to me. The online rep was rude.
I was only happy with two out of the four items I ordered. For starters the pants I ordered weren't very good quality. And very unflattering. The material of the bra I ordered seemed of poor quality as well. Not at as soft as I would have liked or expected. Also I expected the panties I ordered to be soft, but they were not. They were a standard spandex material. I was however happy with them anyway because I loved how they fit, and seemed like they would hold up well. My bigger problem: Returns are not free I guess? Or they we're only going to give me a partial refund. Because it showed I was not going to get the full refund. I wish they would just send a return package, for what I consider an 'easy' return. Unfortunately they only have two options in terms of returns which are: ship from a UPS store, OR ship yourself. Both of these options have you going out of your way to: 1.) buy or obtain something to ship your order out in yourself. Or, 2.) drive to your nearest UPS if you have one close to you. These options are extremely inconvenient for those of us that live outside of City limits and don't drive. Needless to say I'm so disappointed with their return policy. And I don't think I will order from them again.
The products are really good and it's easy to find my size and items that interest me. I haven't been impressed with the service at Hollister lately. The sales associates are sort of standoffish and not welcoming at all. I was pretty much ignored even as I walked around the store looking for what I wanted. I eventually approached one staff member myself. Their tone and interest wasn't that great and I actually was left feeling that I wish I could find the items somewhere else so I would not have to shop there.
It happened the next time as well. Even when I thanked them for their service, I didn't get that great a response.
Hollister used to be much better with their customers I feel. I'm not really that motivated to return any time soon. Good customer service matters in my opinion.
Products used:
purchased a sweater and pants
I don't shop here much, but once in awhile they have stuff i like. Signed up for emails and recd a b-day coupon for 25% off. Thought it was great because i like the "beach wash" denim that's out now. Well I tried to apply the coupon and got an error--it doesn't apply to jeans! Go figure, a store famous for jeans and i can't use my birthday coupon. So sad. On past orders, free shipping is extremely slow.
I did use a discount code for Hollister and when I pressed button agree with order I was charged right amount. However I was charged amount without any discount on my PayPal. Please be careful when using PayPal! Hollister will hold your money and will blame PayPal but it is them who is requedting the money from PayPal
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Let's celebrate the spirit of an endless Summer together. Tag your content with #HCoStyleScene & we'll feature our favorites. See the 'Endorsements & Social Media Engagement' policy on our homepage at https://www.hollisterco.com/shop/us. The Ho...
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