Hollister Co.

My daughter received couple of outfits for her birthday from this horrible store which I had horrible experience shopping there in past to begin with.
Unfortunately, the outfits were too small. I went to exchange size. Only size SAME ITEMS. They told me that I had to pay extra $30 because the prices went up. WHATTTTTTTTTTTTTTTTT? Since when?
Were they going to give me money back if the prices went down? They refused to make the exchange without me paying the extra $30. I WILL NEVER SHOP OR TELL ANYONE ABOUT THIS STORE. I HOPE THEY CLOSE OR GO OUT OF BUSINESS.

I ordered 5 items they delivered only 2 items in that packet. However they are claiming that they included all 5 items and they are saying it could be Fedex issue and asking me to track them by calling them,, They are not even paying be back for the missing one.
They have a worse delivery system. I would prefer to stay away from Hollister's online orders.

This is one of my worst experience with hollister online. They cancelled my order of 450CAD and did not refund my money it's been more than 2 weeks. I called them few times but my issue is not resolved. The waiting time on phone is over 30 minutes and after that you will be hunged up on phone.
My order has been already delivered but it still says in transit so I am not able to print the return label to return the items.
This is horrible. Never buying from hollister again.

I will never buy again from here! The customer service refused to reimburse me after missing few items in my order. I called to get a refund and they told me to contact the courier! Like what nonsense

If you need to return or exchange an item and you follow the procedure as stated on your Holister receipt please be aware that it is misleading and a fraudulent representation by Holister in an attempt to make it as difficult, if not almost impossible, to return or even exchange the item. Holister will insist that you also have to have the tags that were on the item. This is contrary to what you are told in the written information on your receipt.

I bought a top and wore it one time. It got bumps on it. The store would not take it make back nor customer service.

They took my money didn't give me my coat the didn't replace it they said they had a pic of it on a porch so I was delivered so they only care about them self nothing in insured so buy online at ur one risk cause if someone steals ur package it's ur fault they don't care and they just hang up on you over and over till you give up never shopping here ever again

Had the worst experience at Hollister, Route 18 East Brunswick. A simple size exchange for a pair of birthday jeans for my son became the most horrible experience. The store manager/supervisor, (I think John is his name?) was beyond disrespectful, condescending, loud and unprofessional. Just awful. Take your business elsewhere!

Gilly Hicks used to sell my FAVORITE perfume LaPerouse. When they went out of business no more perfume. I was excited to see Hollister said it was back! I ordered 2 bottles! When I got it I sprayed it and YUCK NOT THE SAME! It smells like cheap drugstore perfume and is a fake! DO NOT BUY if you loved the old one! You will be quite disappointed

Bought jeans and they ripped in the seat within a year. I live in College Station, TX don't and have a Hollister within 100+ miles of me and the inventory was very limited here so I bought scarves and picked them up while on vacation. I opened them when we returned home and the men's was scratchy and the women's had little balls all over that looked like it was washed wrong. I had to call twice to attempt to return them as I didn't get the return label emailed as expected. The CS could be better if they improved upon their listing skills as each time I had to repeat myself as to why I couldn't return to a store. The 2nd call was when I was first told about a $7 shipping fee policy that would be deducted from my return. I will not shop here again and will stick with stores that have a good return policy and great customer service.

I guess I'm not the only one to complain about the service. I get it, you're young and inexperienced, but only one staff even greeted us, time to try on? Place was a ghost town and you need staff to open the doors to let you in. Lines were long to check out and only one register was open. The other 4 staff were doing put backs and chucking it up at the front even though they clearly saw many of us waiting.
I hopefully won't have to go back.

Never work at this horrible hell hole. The managers literally do nothing and just sleep in the back. They do nothing to help out the newer employees and spend the entire time talking bad about their coworkers instead of doing their job. The company doesn't even allow you to call in sick. You have to post your hours in a group chat and hope someone covers them for you. This place is the worst. I didn't even have time to do my school work and get caught in my classes. The store is constantly a mess and none of the managers bother to help with the god awful jean wall.

I tried several times to log onto Hollister online. Kept getting an error. When I finally did I tried to check out three times with 3 different payment methods. The site would not allow me to place the order. So I called. Could barely understand the rep, but finally was able to place the order. I received a confirmation email followed IMMEDIATELY by a cancellation of the order...with no explanation. I called and the rep couldn't give me an explanation either. He said it would be a few days before I would hear from someone. I can see the charge is on my credit card though. Honestly, a waste of an hour for nothing. You get the feeling that they don't want to sell you anything. How are they even in business? What a totally screwed-up company.

My name is Elizabete and i live in Portugal EU. Since December 23 i have been trying to do a shopping at HollisterCo in order to send to my son who lives in USA. 3 times they canceled my order and i done everything they said; changed regions, called a Customer service in US, spent 1hour and 15 min on long distance and placed a manual order, called the store in NH; used the Chat like 5 times, used Messager to char with agent, had my sister who lives in USA to order for me with her card. Absolutely nothing worked till now and my son still doesnt have his gifts. It's terrible, has been a truly Nightmare.

2 things.

First, 99% of all clothes are completely ugly. I can't see anyone wearing it. Whoever is the graphic designer needs to get fired immediately. And to mention, everything is extremely overpriced.

Second, the sale and clearance is a pure scam. Found a $10 black shirt (with just the logo) on clearance and I was about to buy it. I noticed that the total check-out was close to 40, almost triple the original price before the clearance. I never had to pay this much. Usually, it's $5 more, but now it was 30 more.

What a horrible company to work for! New employees are treated badly and receive hardly any help. The manager at International Mall is a tyrant and those that kiss up to her, receive a lot of privileges. They enjoy writing you up for anything and pay crap. Also, management does not schedule you enough so again you earn hardly any $!

I order them twice and returns once spend money more than the order money, they are size are wrong end up having some tshirt can't wear, they can provide free service for return to Newzeland, they don't do anything at all no reply for email. I spend lot money for call them Itz worth less ordering from Hollister I don't recommend anyone in Newzeland with my experience

We bought a gift card for a little girl's birthday and they managed to take pretty much forever (3 weeks so far, has not arrived yet) to send out the card. You would think they are a Chinese company located in China at this speed. We tried to have them void the card and refund us the money to no avail. We called the first time to try to get it done and they said they would "send a message to the department responsible for this". Days later we have not received any update so we called again and was advise we would get an email "by the end of the day" on an update. Lo and behold - nothing came through in our Inbox from Hollister. Not sure how they are still in business. All I know is we better get our money back because at this point it's too late as the birthday passes already and we got the birthday girl a gift card from elsewhere.

I had pick out a jacket which came out to $104 and some change. I gave the cashier a hundred and a twenty bill and she gave back two fives and five one dollar bills. I was incredulous since I just saw her take a stack of 5s from under the drawer. I asked her why she gave me all these ones and no reply. I asked again why she's giving me all these ones and no reply and a male worker next to her says "Oh, she has made a mistake." and no apology. I left and an hour later my gf discovered they had forgotten to remove the anti theft tag on the jacket so had to go back. This time different lady at the cash register and only no apologies were given, she didn't utter a word. Just looked at us with these strange smile on the lips. Since we are Asians, I had joked to my gf " Is this company related to Abercrombie or what?" Well, well, well... Is it a coincidence? I had seen 4 workers and none were Asians. Needless to say, I will NOT EVER SHOP THERE AGAIN!

I've honestly never had a good opinion of Hollister because when I went there the first time I was told as a size ten I was too big to shop there, but I decided to give it a second chance when I went to the mall last weekend. I walked into the store and a worker immediately gave me a look of disgust, and the other customers basically sneered at me and my friend (who were the biggest people in the store at the time as sizes 10 and 14). I usually don't care but its frustrating I can't even walk into the store without being looked at like I'm disgusting because of my size.

Sent somebody else's purchase and when I tried to call to get replacement, they told me that the hoodie and pants that I ordered were out of stock. I could only be issued a refund. Lost items and unable to replace them to me. The online rep was rude.

I realized I got two defective items of clothing, and the salesperson smelled the clothing and deemed them washed and also checked the seams for bugs. She refused to give me money back for one even though within the 30 days. The other she put on a gift card and she said she did this to force me to spend more money in the store. I threw out the receipt and just was disgusted. I work in customer service, she doesn't own the store, and she was a total jerk about it. This was in Burlington Mass. I tried to tell Customer service but they kept conveniently disconnecting. Overall I never got a resolution because I threw out the receipt. They should really believe my word about this because I am sure I am not the only customer that experienced such disgusting and demeaning customer service.

Do not buy from this Company. They took my money and did not deliver my order.
They did not even refund me. They said to me we are NOT going to refund or resend any thing, and this is or FINAL decision.