Hollar

Just received my order... glass items broken and all over the box. Can't even use the dryer sheets due to box being crushed and open. Needless to say glass was all in the snuggle sheets.the 10pc glass bowl set looks like some just smashed them into smithereens.the 3 entenmann's candles wrecked... half of my order is useless. This is my 2nd time ordering from Hollar but will most definitely be my last.

I wanted to get digital copies of some Disney movies at a discount. Those worked fine and were a good deal. However to avoid shipping charges I bought some items to make the minimum order. All of these items were really cheap crap and I won't end up using them. I'll check every so often to see if they have new Disney movies and that's it.

I placed an order... some of the items from Hollar.com and some from their "Marketplace" aka a third party seller. I received the Marketplace order and was dissatisfied with item. There was NO return information included with that order. I contacted Hollar to get return info. And received 2 responses, neither of which could help me. They appear to be very disorganized and ill-equipped to deal with returns. I do NOT recommend this company!

The photos do not actually repsresent what the product size is like IRL. Everything I ordered was either too big or too small so always make sure you read the size on the product description instead of going by the size of the product in the picture. They do a great job at making things look larger. Hollar.com kind of sucks, don't think i'll ever order from there again, would rather just go to my local dollar store for better quality items.

To sum it up, I just sent them this email...

To Whom It May Concern,

Back in November, I order a few items from your company. I am a regular, loyal customer who has purchased many items in the past. I have recommended you to friends, family and co-workers. With this last order, I was missing the "Light Up Love Box". I immediately called customer service and was told it would be shipped out right away. Two weeks later I received this "Love" box. As you can see from the attached photo, it is clearly defective and would serve no purpose as it is not even a word. I am extremely unhappy with my last experience with Hollar and very disappointed. I have never had an issue shopping with you in the past and after all of this I am not sure if I ever will again. Please kindly refund my $5.00 and take me off of your email list.

Thank You and Have a Wonderful Holiday,

First I'd like to commend them on their fast shipping, excellent packaging. The items I selected were based on the brand name MODA however the items were Moda at Home and Spirelli. The Spirelli items were worst than the dollar store if you can imagine that. I learned a long time ago in order to avoid on line ordering disappointments, to order only brand names I'm familiar with. Now I have to watch out for false branding. Wow!

Headphones I got only one side works. Recliner cover doesn't fit like it is supposed to. The reason I gave them a 2 is the pen works! I would not recommend Hollar!

First order, read the rave reviews. Ordered $25 worth of random stuff. Women 8 pack of panties cost 8 dollars but so thin worth 2 tops. A outdoors half moon mat tgat supposed to trap water, yep poured a cup, yep rubbish. I uninstalled app, you can do better at the Dollar store. A couple things was about equal but not worth browsing through for me or my time.

I ordered two digital downloads a week ago. Instead of emailing me the activation codes, they need to send them via USPS. As of right now it's been one week and it still hasn't shipped. 7-10 for it to even leave their facility is ridiculous for anything, let alone an envelope with information that could have easily been emailed to me.

I purchased so many items and I didn't find out about the warning until items were delivered. Im done!

California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels.

One item I bought (the most expensive one actually) was a set of 6 rainbow skull shot glasses, and three of them arrived shattered. The blue one was a real disappointment because that was going to be for my partner who loves blue, and the purple one for my sister. The box also was crushed on the side, with very little cushioning inside. Other than that, the shipping was pretty fast, and most of the items I bought were as expected. Might buy non-fragile items from them in the future.

Update: In response, they gave me $5 store credit (the value of the item), which I never got to use because
A. You still need $10 pre-shipping to check out, so I'd have to spend $5 MORE of my money to use the $5 store credit
B. It expired in like a week
Plus, they no longer had the shot glasses I wanted.

I love the products and the prices but shipping plain out sucks. Items come damaged from a damaged box or the box is wide open. Customer service is really good tho.

Months ago, I used to be able to find lots of good deals. Recently, their prices have increased & much of their stock has changed to the junk you can find on ebay.

Ordered on 11/14 Keep checking tracking # on 11/21 it hasnt even been received at the post office yet so i doubt i will get it in 7 to 10 business days Its been a week (5 business days) and it hasnt gotten anywhere yet

I was excited to be expecting my order in a day or 2. Its been three days. Then I read all these reports of really long shipping or not getting orders

Wallet was very thin fake leather. Broke trying to get credit card in slot. Lightup pen didn't work. Gus's I should have known at a $1 it just cheap stuff at cheap price.

Time frame for order: it took 9 days to send a shipping confirmation and then they informed me that 2 of the 4 items I ordered were no longer in stock. Then, it took another 8 days for the 2 items to get to my home. Total wait: 17 days
So, not impressed with the service or delivery time frame. The product is fine.

I have ordered a few times from this site. The last 2 times I had issues. So I decided to reach out to customer service... its been a week-NO response. I had a broken item and an expired food item. They lost a very good customer over 2 items priced less than $4! How dumb on Hollars part!

I tried paying with paypal (the option is there) but every time i tried clicking paypal option it just refreshed the same screen and I could not get past the payment screen.

I received an error message the last time I tried to place an order. The order did not go through for processing, but there was no issue in debiting the payment from my checking account. I had to contact customer service to get my order processed. Ever since this happened, I have been having issues. The last item i ordered is stuck in my cart, and I cannot remove the items. I cannot even add any items to my cart. I contacted customer service and they said they are looking into it. I am beyond frustrated and disappointed

My first two orders with Hollar were an amazing experience. They are half the price of what Walmart would be for toys which is surprising for a company based in America. They hand out coupons and store credit like candy and their customer service has always been quick to solve my problems and give me refunds when needed. HOWEVER... I have been extremely bummed out lately that out of the last 8 orders I've placed (probably about 20 items) I've only received maybe 5 items. They say on their website that items are in stock and after I complete my purchases and wait the FULL 7 days for the shipping to take place, they send me emails saying all but 1 item I've ordered are out of stock and can not be shipped to me. When I inquired about this problem they simply just replied "we are a growing company and its important that our customers are happy." Pretty vague and out of context reply if you ask me. What are they doing to fix this issue?!? Probably absolutely nothing because as long as they are making enough sales (which they are definitely making enough sales because who can beat their prices) they don't care to fix this issue that drives everyone insane...

Ordered $28 of merchandise on 10/15/16 and have not received any items. Wanted a few items for Trick or Trunk for 10/28(the 10th business day). Emailed company 10/27-could not find a shipping confirmation in any emails, including spam. Received shipping notice 10/28(what a coincidence!). Did not see any direct response to my email. Called company-was told they moved to a bigger facility and their email to me regarding this must be in my spam; no such email to be found. Expecting shipment 11/5 and some reimbursement per customer service-not holding my breath.

You need to include measurements of product, quantity, and weight (etc: ounces it will hold).
This would help me make my purchasing dilemma easier.