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Claim Your BusinessHockeyMonkey has a rating of 1.46 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HockeyMonkey most frequently mention customer service, return shipping, and credit card problems. HockeyMonkey ranks 38th among Hockey sites.
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Staff is very helpful! Have been shopping for over 20 years, I have bought hockey gear for my brother, and now for my nephew. The staff extremely helpful, they are now helping me as an adult female with my hockey gear, since I decided to take the "Adult Learn to Play" hockey workshop! They truly are helpful and they do not make me tell dumb, I highly recommend Hockey Monkey!
Horrible customer service and rudeness! I placed an order, had not been shipped asked if I could cancel and was told yes! But could not it changed to a rush! They failed to cancel and shipped it! Asked for a call back and got such attitude! Will never buy again!
Staff is very helpful! Have been shopping for over 20 years, I have bought hockey gear for my brother, and now for my nephew. The staff extremely helpful, they are now helping me as an adult female with my hockey gear, since I decided to take the "Adult Learn to Play" hockey workshop! They truly are helpful and they do not make me tell dumb, I highly recommend Hockey Monkey!
Here is the sad truth, more people write bad reviews after the sale than good ones, I wanted to be an exception to the rule. I bought a gift card off Hockey Monkey and didn't bother to create an account. Both me and my nephew couldn't find the transaction so I contacted their on-line support. Within seconds they resend the e-giftcard and made things all better. Yay for them. :)
Tip for consumers:
customer service is stellar
Products used:
gift cards
Brian and Johnny were the best! They helped our son pick out a stick and fit him properly for skates. No pressure on either purchase. It was our intention to buy a stick. The Skates were something we were just thinking about. Johnny asked if we needed assistance. So he properly fit him by checking his true skate size and due to wide width our son tried on new skates. We were so happy we ended up buying them. Thank you guys.
The rest of the staff is very friendly to (the ones we spoke with anyhow)
I ordered a few things online with HockeyMonkey because the prices in Australia meant that even though the shipping is expensive it is still cheaper than here. Also, they just don't have the sizes for my son who is only 5. Well... I got a few things wrong in my order so panicked and sent an email. I received a quick reply from Sommer letting me know she was trying to track down my order. In the mean time I found something else wrong in my order so decided I should ring. I talked with Andrea who was very helpful and was then on a mission to track down my order. Instead of leaving me on hold she got my number and all I could think was "she won't call me back". 35 minutes later Andrea called... Andrea had tracked it down and proceeded to patiently correct all my errors and get the order correct. Andrea said it won't ship until the next day as it was late in the afternoon. Well I checked the order the next day and found that it was in fact sent the previous day. The speed of the delivery was exceptional as well. With the order complete at Monday lunch time in Australia, the delivery happened on Thursday afternoon... That is just ridiculous. I have never had such an exceptional online shopping experience and I tend to buy nearly everything online. WELL DONE HOCKEYMONKEY... Congratulations to you. My sincerest thanks. Brian
I've bought from these guys many times now. Well worth it. Much cheaper than anything that we have available in Australia.
Customer service is great - Sommer sorted all of my queries and added in my last minute extras.
The only thing that annoys me about this site is the distribution restrictions on some brands but I'm not sure that it's so much a fault of hockeymonkey's but rather the actual brand owners. I had a custom jersey made (not the authentic one just the replica) and it turned out great. It's obviously got a different feel to it than the authentic ones but it's less than half of the price which is nice.
Great selection, great customer service, coupons are available, just a good company to do business with.
Check out HockeyMonkey's extensive collection inline and ice hockey equipment. Choose from ice hockey skates, accessories, tools, & care products.
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