• Hockey Factory Shop

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Overview

Hockey Factory Shop has a rating of 1.78 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. Hockey Factory Shop ranks 5th among Hockey sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    4
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
See all photos
How would you rate Hockey Factory Shop?
Top Positive Review

“Perfect”

Alves P.
11/11/20

I have ordered Hockey stick, It is delivered within 2 days. The stick quality was Excellent. This website is very cool to use and order Hockey things.

Top Critical Review

“Ex display sticks, awful customer service”

Karen B.
5/27/23

I returned my 4th stick due. Each had imperfections (scuffs, pin holes, signs of trial use). Refund side was fine, the guy on customer services was rude, showed zero care and his attitude was of a cocky teenager. Buy elsewhere!

Reviews (20)

Rating

Timeframe

Other

Thumbnail of user oliverb31
1 review
3 helpful votes
October 21st, 2015

I ordered a pair of Asics Gel-Black Heath 5 in Orange and received Asics Gel Blackheath 5 in Green. I contacted the customer service department and they solved the issue fairly quickly.

Thumbnail of user jennifero21
1 review
3 helpful votes
October 22nd, 2015

Great services and products, but the sizes in stock were slightly limited. Luckily I found the size I wanted, so overall I was happy.

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