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Claim Your BusinessHobby Lobby has a rating of 1.96 stars from 209 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hobby Lobby most frequently mention customer service, full price, and sale items problems. Hobby Lobby ranks 118th among Craft Supplies sites.
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This week I stopped in at our local Springdale, Arkansas, Hobby Lobby since our weather here has been glorious and unseasonably mild, I was ready to leap into spring. I had just watched a YouTube decorating program, "New England.Fine Living," and as the host began to walk through how she is preparing for spring, she certainly inspired me. I entered the store with a definite decorating plan to create a fresh spring atmosphere in our home, and found everything I was looking for. In the photo you'll see a sample of some of the items I bought. After I'd made my purchases, I found I had misplaced my ATM card. A most helpful clerk, Jackie stepped in and focused solely on helping me locate the card. Her helpfulness and the fun items I found made my Hobby Lobby visit a a real success. I'll be bringing spring to our house in early March and adding these items to our Easter decor. Spring is about to bloom in all its glory in our home. Thank you, Jackie. And thanks, Hobby Lobby, for such a warm atmosphere and a kind, helpful staff. You're the best.
Kalamazoo, Michigan store. Twice now I take items up to the cashier and they tell me it's not on sale, or the discount is not as much as marked. They do nothing to try and rectify the issue, so I walk away without the product. Very disappointing. Won't be back anymore.
This week I stopped in at our local Springdale, Arkansas, Hobby Lobby since our weather here has been glorious and unseasonably mild, I was ready to leap into spring. I had just watched a YouTube decorating program, "New England.Fine Living," and as the host began to walk through how she is preparing for spring, she certainly inspired me. I entered the store with a definite decorating plan to create a fresh spring atmosphere in our home, and found everything I was looking for. In the photo you'll see a sample of some of the items I bought. After I'd made my purchases, I found I had misplaced my ATM card. A most helpful clerk, Jackie stepped in and focused solely on helping me locate the card. Her helpfulness and the fun items I found made my Hobby Lobby visit a a real success. I'll be bringing spring to our house in early March and adding these items to our Easter decor. Spring is about to bloom in all its glory in our home. Thank you, Jackie. And thanks, Hobby Lobby, for such a warm atmosphere and a kind, helpful staff. You're the best.
Products used:
Home decor, pillows, candle rings
Hobby Lobby has been a great shopping experience every time. I try to support small/family-run business, so my shopping here has been mostly only around the holidays (great deals on Christmas decor and crafting items). I like the values they support (at least those purported by marketing! :))
Even when I've ordered just a few small items, I know they will arrive boxed and fairly promplty. Note that they tend to use LaserShip for my address, if LaserShip is an issue in your area.
It's an hour drive to the closest brick-and-mortar, so I cannot comment on an "in-person" experience.
What an outstanding experience we had with DAWN C.
Dawn skipped her lunch break to help us out with custom framing 5 paintings. The outstanding and amazing job she did led us to custom frame our other paintings as well.
Dawn is very professional and extremely patient.
Overall, we had a great experience with custom framing at HL and I highly recommend DAWN!
So this was my first time there, I usually go to Michael's or Joanns, only because that's what's close to me, but they didn't have what I needed, and Hobby Lobby did, at a lower price too! Couldn't find Sculpy glaze gloss anywhere, but Hobby Lobby had it for $4.99 verses Michael's $6.49, or Joanne's $6.49, or walmart $8, so I'm one happy camper.The employees were very helpful, and very nice, it's my new fav store.Please open one in Palm Harbor or Tarpon, you guys are killing it..
Products used:
Sculpy gloss glaze, Sculpy polymer clay, craft screws, clay/pottery tools, and lobster clips..
Great experience working with hobby lobby frame shop in Florence, South Carolina. The customer service was wonderful, my order was perfect specifications, and looks beautiful thank you so much!
The store is always clean, neat and easy to do your shopping any day, season or event. Customer Service is exceptional. Lots of items marked down with sales. Sales persons speak professionally and always answer my questions. Isabella in the Dawsonville, Georgia store helped me put together a beautiful framed vacation poster. She even saved me money and time as she put the picture frame together and contacted me it was ready for pickup! I love the positive values this company bases so much of their work ethics upon.
I just wanted to give a great shout out to Vincent Reyes, he went beyond what anyone would do. I brought my pictures in to have new glass done and some mats made for these old pictures. The glass was not cut to right size nor was mats so he called me to bring frames in and he measured and put them back together. He went the extra mile and used white gloves to put glass in and blew out dust and debris. He even took the old nails out and stapled it for me. He was such an awesome guy to help me. If want your professional framing done go see Vincent Reyes in Greenville Hobby Lobby.he evened wrapped them
Kimberly had provided outstanding customer service. We needed a photo to be framed asap. Kimberly framed our photo with her extremely busy schedule and did an excellent job. I will always go to her now. Kudos to Kimberly! Thx Hobby z lobby to have employee like Kim.
The staff there is very helpful and and is willing to go above and beyond to meet your expectations. Manager Melanie should be commended on her efforts in making Hobby Lobby the best store in Columbus. Melanie went above and beyond in helping me put together a decorative piece for my kitchen table,
It looks so beautiful! She took her time to make sure that I was satisfied with the decorative item she put together. Every time I'm in there Melanie and her staff welcome me and ask if I need any help. Melanie deserves a promotion or a raise because I've been to all the Hobby Lobby's and the Reynoldsburg store is the best.
Framing department employee, Avery, in the Las Cruces, NM store, has been an outstanding and creative assistant to me with framing my large collection of art. She has helped me choose perfect custom frame and matting materials to enhance the beauty of the art. Always patient, professional, and helpful. Overall great customer service in this framing department.
Products used:
framing items
I'd like to thank Lizzy and Patrick at the Fairview Heights, Illinois Hobby Lobby for doing an incredible job with my pictures.
Hobby Lobby hires the best and I'd never consider going anywhere else.
Thanks again!
Products used:
Picture Frame
I went to the Hobby Lobby in Weaverville. It was a Saturday and I purchased four wall decors. Next day there was an ad that all wall decor was 50% off. Not only did they gave me a price adjustment, but one of the wall decor broke and they gave me a new one also.
The people that work there are all very nice and helpful. I love the store, it has beautiful stuff and I have never seen fake flowers as beautiful and real looking as in this store.
My favorite store from now, they have a huge variety of most everything for the home.
Hobby Lobby US19 Clearwater, FL. Has picture framer named Steve who is beyond excellent. I have been collecting art for many years and have had numerous pieces framed. It was a lucky day when I went into this store and had the pleasure of meeting Steve who is an artist in his own right. All his work is professional and has enhanced my collection. You are very lucky to have a true talent in your employ.
John G.
The lady mame Felicia has the most pleasant energy and knowledgeable. This is truly rare keep up the
Hobby Lobby is always organized and stocked. I love order and their store is laid out perfectly. The staff is always knowledgeable and able to address my questions. I love the variety that the store carries. They have such nice displays that really help me picture what I could do with the products.
Products used:
Fabric, ribbon, glitter, hot glue, signs, stools, floral designs ,and so much more.
Just wanted to write a quick review to say thank you Yosh for all your hard work with getting heavy items into the car! Customer service has been great by all the employees in this store!
I love that you guys give the option of 60% off holiday decor etc. You guys are amazing! I appreciate, you have a happy customer.
I love love love Hobby Lobby. Their prices are unbeatable. Their customer service is FANTASTIC. My favorite store!
Love shopping at Hobby Lobby. Love how its christian-based and the employees are great. Love shopping there when it's the Christmas season.
I shopped at Hobby Lobby this evening. I packed my car with merchandise. I left my work bag,with all my personal items in the shopping cart. An associate named Tim noticed my bag in the rain. He then brought my bag into the store and gave it to David the manager.Thanks so much TIM for your HONESTY and a thank you to Store Manager DAVE for finding a way to contact me and let me know you had my bag!
LOVE HOBBY LOBBY!
Michelle
Went to store#545 in Blasdell ny. Found what I was looking for.The associate that waited on me was amazing. Her name is Emma. She was very knowledgeable polite and very helpful. I asked to see her manager and told her about my experience. I was in retail myself for over 32 years and I know what is like. Today when you go out to shop no one cares and have no knowledge about their job.To them it's only a paycheck. They have no idea how to help a customer. Emma was not like that. Good for her. She deserves a raise and recognition by the company.
Products used:
Fabric
I placed an online order the end of August. It shipped on September 3. I called Federal Express about my order and was told it was lost. I called Hobby Lobby and received a full refund! It was agreed that if I received the order I would let them know. I just received this order today October 13 with 2 pieces missing. I called Hobby Lobby to settle my account, I mentioned the missing items and my total due included only what I received! How can I not be absolutely thrilled at customer service like this! Thank You Hobby Lobby!
Michelle from the Sioux falls, SD store went over and above to assist in getting a canvas print. She tracked the shipment and notified me upon its status per store arrival of order. She went over and above in her communications!
Chad Woods is very friendly and has the best customer service. He helped me find exactly what I needed.
Love Hobby Lobby but was told today they no longer carry Jesus Loves Me Ribbon but they had plenty of Rainbow Ribbon. Very disappointed. Amazon carries it, so I will just shop there for all my needs.
Tip for consumers:
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Products used:
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Hobby Lobby arts and crafts stores offer the best in project, party and home supplies. Visit us in person or online for a wide selection of products!
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