Hobby Lobby

A cautionary tale for all who purchase yardage from Hobby Lobby Online. I purchased a bolt of fabric to make two drapery panels. Like many sewists, I did not immediately get to the project, their return policy is 90 days. When constructing the panels I discover the bolt is not a continuous length of fabric, rendering it impossible to move forward as there is a loose seam joining 2 lengths of fabric on the bolt. Hobby Lobby's response? "We do not consider this to be a defect in the fabric"
Beware and inspect upon receipt!

I purchased a gift card on 11/22/23. It was to be delivered directly to the recipient out of state within ten business days. Hobby Lobby never sent an email to confirm that the order had been shipped, or an email to confirm delivery. I checked the Order Status and realized it never said that the order "shipped." It still said "processing." I awkwardly confirmed that the recipient still hadn't received the gift card. When I called on 12/27/23, and asked why it hadn't been shipped yet, I was told by a very pleasant worker that it HAD been shipped and that the website status always says "processing" even after delivery. Because it had not yet been activated (because it was never ACTUALLY shipped/delivered), customer service offered to cancel that card and re-issue a new one containing the same gift card message at no extra charge to me. (Generous, right! Go figure.) I agreed to let them issue a new card, to be received in 10 business days. 11 business days later, still no gift card. I called. Another very pleasant worker informed me that the new card had never been sent by the previous worker, but that they had refunded me. Not at all what I asked for or what the rep said. I was never sent an email to inform me of this. I never got any notification of a refund. After searching my card statement, I confirmed that I was refunded on 12/29/23. I will never purchase anything from Hobby Lobby online and I will spread the word far and wide. Their customer service reps are very kind, but this experience has turned me off completely. Until they start sending proper email receipts/confirmations/shipping notices/etc. And update their order status feature through the entire purchase process (like every other company out there; Amazon, Etsy, small businesses, etc), they will continue to "accidentally" rob their customers who send gift cards. Hobby Lobby claims to send the gift card recipient an email to let them know that their card is on the way. I double checked the address. Surprise, surprise: they never got one. What an inefficient website/ordering system. Want proof? See the image attached. My order still shows as "processing." 1/12/24 Shaking my head.

I recently went to buy some items at the West Saint Paul location. While I was paying to the cashier, I realized that the supervisor was very close watching me with intimidation. If he sees a customer having a large quantity of items, it is ok to watch them but not in an intimidated way. He does not know how people feel when being watched very closed. I do not think I want to go back there again. It appears he enjoys intimidating customers like me who are not white.

Your art supplies are for amateurs and are third rate at best. My husband bought me some of your watercolor paper it was so bad I threw it out. Tried to take the other pads back and without a receipt would only give 40% of the price. Their paper is so bad they don't even want it. Go to Micheals or buy online.

Very disappointing product. Would not purchase again. See attached note from my daughter. Product didn't work as advertised.

I was at hobby lobby in Dubuque, Iowa today December 12,2023 probably between 4-5pm and there's a worker (management I do believe or so he pretends to be) he follows women around the store. This ain't the first time he has followed me and gives me the creeps. He treats everyone like they're stealing something. People can't even look around without him trying to follow them. When he stares at you and looking at every move you make. It makes me feel like he might try something with someone sometime. There's no point in saying anything to anybody because the store do care about their guest all the care about is money. So since everyone knows that the store won't do anything about it he's going to do something to somebody one day and it won't be me because I probably won't EVER EVER NEVER NEVER go back to that store unless he's not there. We can only Hope the store will do something but they won't until someone gets hurt and they get sued, and it's coming up soon I bit. I want all the women who go to hobby lobby to be careful and watch your backs and sides. Just be very careful no one knows what he's capable of or what he will do.

The Hobby Lobby in independence, MO has very rude FRONT END Customer Service Management. (2-10-2024)

2 of my items were broken very upset they were Christmas gifts. Need to do better on packaging fragile items

Sent wrong plastic models and would not take back or exchange them. Spent 2 hrs writing emails but no help

I could not edit my last review, so this is an addendum. Concerning that last purchase, the over all price seemed too high and I suspected some overcharges on sale items. I took everything back and the clerk wasted nearly a half hour trying to determine how the previous clerk rang up the items and could not match everything. She finally went back under the receipts bard code, deleted everything and re-rang it (which is what should have been done in the first place). This is another big issue- this lengthy return/ price check process which would have been facilitated by using sku/ bar codes on each item. Anyway the total overcharge was $50.60 yes, no lie.
Note: whenever returning or doing a price adjustment, all items must be brought back on that particular receipt. And forget about returning fabric. If you take back fabric for whatever reason, it is remeasured. Now if the previous clerk mismeasured or shorted you, they're not going to believe that they made the error. So be very careful when getting fabric and make sure you watch the clerk measuring the yardage.

I ordered a replacement pitcher for the one my cat broke...It literally sat in.Indianapolis for four days and I could get no.updates. I emailed customer service twice and no one had the courtesy to respond. I doubt I will ever shop there again. Their "values" apparently.do.not extend to customer service for online orders.

This sale leads many customers into a trap because we miss their tiny prints that is very important.
Why do they post the price range in small prints apply to 99 cents?

I feel that I was tricked.

Will no longer shop@ Hobby Lobby, my close family & friends feel the same. Shameful that hobby lobby supports antisemitism.

The store is full of Christmas decorations, but nothing about Hanukkah. They made a decision to stop selling anything that related to Hanukkah.

For a supposedly Christian business, these guys have sleazy business practices. I walked in yesterday, and saw a big sign on the candles, 40% off, so I got several to stock up. When I go to check out, the cashier does not take the 40% off. I reminded her and she pulls out the sign. In tiny little writing at the bottom it says, For any product over $2.99. Out of my 15 items, only 1was over $2.99! But by then you are already checked out and there were 8 people in line behind me(another BIG problem)! So beware this "Christian business" will screw you any way possible!

It's so disappointing as a customer to see fall decorations displayed for such a short period of time and before the fall season even begins Christmas decorations take over.

I purchased a Mario racing toy for my son. It did not work after trying multiple C batteries. So I wanted to return it. Because of how the box was opened they wouldn't process the refund nor give me store credit. Wow, I'm sorry my son was excited a opened the top of the box roughly, however your store is selling nonfunctional children's toys. And this is a store owned by church people. Horrible customer service.

Customer service/store manager- very rude! Signs posted for 50% and 40% sales, the manager would not honor or even willing to go look at the sale tags/items I was wanting to purchase. What's even worse a different customer service employee said they should be honoring the sales that are posted unfortunately she wasn't the one checking my items out. It's very unfortunate because this could be a fabulous store!

I have ordered from HobbyLobby.com many times.
Recently, they "upgraded" their website, and now nothing works.
I cannot get past the address confirmation page. It tells me "something went wrong, try again"
When calling, their customer service gives no answers, but gives plenty of attitude.
It's been over 2 weeks, and still no fix.

Got a travel poster framed. When I got home and picked it up it felt loose. Glass broke. Employee there when I brought it back said it was not properly framed and reglazed it with additional packing. They charged me full price for glass anyway and said there were no refunds/credits on any merchandise once it left the store.

In other words no matter how shoddy their work by their own admission the managers will not give you a credit. Run, do not walk, away from this place. It's terrible that they give Christianity such a bad rep.

Today I was at the hobby lobby on Rte 248 in Easton the store was crowded a lot of lines and I had a return so I had to stand in a long slow line i feel the lines would move quicker if the store had scanners as well as the cashier picking up speed this the second time I went to this store and the checkouts suck! And also I had to stand in line for 20 minutes to watch a cashier chewing gum like crazy! Not good customer service!

Overcharged for sale items, refused to honor scan law because they called it human error. And they call themselves christians. This comes straight from Corporate

Visited the Hobby Lobby in Harrisonburg and had a question about stabilizer for embroidery. I was told she didn't do that and that I should google it. I realize a person can't be expected to know everything however she made no attempt to get me further assistance or try to help me figure it out. They were not busy, I was the only customer in the department.She had a co-worker but I found her to be cold and not seemingly wanting to be bothered. When I was checking out the cashier had had all the mannerisms of a robot and wasn't personable at all. It
Not a good experience at all!