Hobbylinc

I have been a loyal costumer of this company for so many years but it also has gone worse by the years as a costumer service, stock items and variety of those.
I did place an order for some kits about 8 months ago but items just became available now, well, price has changed to higher and they wont honor the original price by not fulfilling the last 2 items from my large order. This company has lost one more costumer, me. I will take my business some place else.

This is my first time ordering from this place. I ordered 5 days ago got confirmation number, itsays it don't exist, and everything on there web sight is gone it will show you home page and let you order BUTT DONT. DO ALL YOUR RESEARCH FIRST. After the order I can't access there sight it says INTERNAL WEB SITE ERROR. No nothing. So looks like it's scam not sure butt sure seems that way. I would not recommend go elsewhere..

I've used Hobbylinc for about a year now but not any more. The shipping has gotten so bad that I ordered supplies from another supplier the day after the order I'm still waiting to ship. When I can get supplies shipped and received before Hobbylinc even ships well they lost my business. You can't be competitive if you take 7+ days to ship a order and another week to receive it.

I purchased a USG Gypsum HO Jaeger the picture shows it on a HO car thats the impression it gives so i bought it. What a scam, a piece of wood with wrapping paper for over 20.00 dollars
I contacted they appear to not care at all. I car I am filling a major complaint

Emailed em, talked on phone, tracked package all over the continent and nobody gives a suck. $28 wasted. They SUCK!

I ordered a model stagecoach for $180.53 which was paid by credit card. They delivered it to THEIR OWN address but said it was delivered to me. After several messages sent to them, they have refused to answer. I have read 2 other complaints stating the same thing. This is the worst ripoff company I have ever dealt with

Where do I begin? I placed an order on 8/10 and it didn't ship out until 8/16! How does a business like this operate? All my items were in stock... it shouldn't take 4 business days (There was a Saturday & Sunday between the 10th to the 16th) for in stock items to ship out. I also paid for Priority shipping... but Hobbylinc and their infinite wisdom shipped it First Class Package. I'm sorry, but If I pay for a service, I expect that service. Third, I ordered K&S brass angle; Hobbylinc decided to shove these into a box they weren't meant to fit in and lovingly curved them to the point of almost being unusable. Their idea of packing material is popped air bags. Brilliant.

What an absolutely embarrassing company to do business with.

DONT ORDER FROM HOBBYLINC... I used to order from them alot... new management--they failed to deliver the items and they wont resend... You want to give business to smaller vendors... but they just dont have the service of Amazon.

I ordered a kit from Hobbylinc's "solid-hull wooden ship" section of their online catalog, but was sent a different kind (not solid-hull) of model. They refused to allow a return of the unopened package. I am stuck with an expensive product that i cannot use. Don't trust their claim that they will accept return of unopened boxes.

Ordered 5 paint by numbers kits on 4th January, 2015. Finally got an email from them saying they had been trying to contact me (bull - no emails received) to say they could not get one of the kits and that since I had not replied they had cancelled that kit and were sending the four others. I am silly as I didn't check freight, but thought, hey it is only some small boxes, it couldn't be that expensive. But I get debited nearly an extra $90 from my credit card. Unbelievable. How can freight of a small parcel be that expensive. Still waiting for the goods, which at that price for freight should have been received a long time ago. Never deal with them again. Recommend anyone in Australia never use them. :(

I have had problems with Hobbykings (800) and customer service is almost non-existent. I read were sitejabber has lots of customer reviews concerning hobbyking and I've tried in vain to contact Dan C of customer service to no end. I spoke to a customer 24 hour on line woman who promised me free shipping and she never allowed me to speak to a supervisor, I need to know what happened with Hobbyking NOT hobbylink,.?

I emailed them to complain about the time it takes for them to ship an order. This is the response I got "As we have clearly listed on every item on our entire site, most products take 1-4 business days to ship. This is how our warehouse is set up. This is part of how we keep our prices low and vast selection of products available. We apologize for the inconvenience. We are not Amazon, we are Hobbylinc.com. If Amazon is more satisfying, we encourage all consumers to shop where they are happy, even if that is not with us.
We do our best to keep the prices low, but with this, our departure times tend to be a day or 2 behind some other vendors. Thank you and we appreciate your business."
This was my first and last order with them. Not to mention I will refuse delivery on my order when it arrives. I refuse to do business that could care less about it's customers.

I went to the hobby line web site found the truck my son was wanting for Christmas and it said in stock so I bought it. The next day I received a email from hobby line that said my truck was on back order until mid January. So I called and the customer service person was nice I expressed my displeasure and asked for another truck the same price range or above and then they were no help they said they would not charge my card until it was shipped so I asked to cancel my order. Then I looked at my account and they did charge my account and now 3 days later I'm waiting on a refund still. I will never use this hobby company ever again and I will tell everyone I know not to use it thank you

I ordered an airbrush needle which is very thin. The item was shipped in a bubble lined envelope. Not surprisingly this thin bendable metal rod came to me bent. I requested an RMA which was approved. However, I was never emailed that it was approved. I had to find out by going back to my order status and stumbling on a new link after wondering about it for a few days.
I then found that I am supposed to pay to ship this thing back for RMA. I requested through support email (good luck finding a number to call anyone) that Hobbylinc pay for the shipping. I still have not had any reply from their support email contact.
After ordering my airbrush and assorted supplies originally from this site I am very disappointed that I can't use them again in the future.
I recommend you stay clear of this vendor.