H&M

H&M's clothing is great. When there was no COVID I would always go to the store and buy clothing and things but online, not so great. I ordered some clothes and it took ONE WHOLE MONTH for it to get here. It was such a long time I nearly forgot about it. The shipping is awful and unbelievingly slow. Also when it got here, THEY GAVE ME THE WRONG CLOTHES. The sizes were wrong and the clothes I ordered were the wrong ones. I was VERY dissatisfied when that happened.

My daughter was trying some pants in the dressing room. 2 Man went in after her to try clothes as well I don't like the fact that no doors just curtains this is a safety issue, no employees in the dressing room watching who goes in. Why do you have a dressing room for man and woman together and no security door to protect them.

In malad inorbit h & m store i visited yesterday they r very rude with customers and h & m product r very expensive sometimes but we love that's y we visited every time but itna mahenga. Product bi lo or staff log ka behaviour is very bad and they treated like ham log free me hi product le rahe he

Low quality of products recently, defects are often found, and prices are very high, while the quality is almost none.

I am so irritated with them at this point. I ordered 3 items on the 11th of April. My parts didn't ship until the 20th. Which was fine. I understand that covid shipment dates are taking longer. When I saw the confirmation shipment I noticed they had my address missing my unit number. I checked my original order and the unit number was there, so I don't know what went wrong on their end. My package finally got to my city but was taken back to the post office because my address was wrong. When I went to pick it up, my parcel had already been returned to sender. I contacted H&M and they said they couldn't return the order back to me, that I could only have a refund at this point. They said I have to wait until my shipment gets back to their warehouse and then wait 4-5 more days for my refund. I'm honestly so irritated with them at this point. This is the very reason why I hate online shopping.

Getting really tired of the lack of creativity with H&M clothing. I wish they would experiment more with pattern and design, rather than adhering to their basic and boxy looks. Nothing is flattering. Kind of in the same category as Old Navy rather than carrying themselves as an icon in the fashion industry.

Don't order anything if you want it within the next few weeks. Their processing time is awful. We called last year about an order and they said "due to the volume of orders" it was taking extra time in the warehouse. No special events. This year, they said the same thing. Love their clothes, don't order online.

Everything nice is always out of stock! They say it's new arrival and some kind it's out of stock, immediately. It's stupid. Why are you in our region anyway if you think we can only afford to buy cheap things. Well I don't need cheap and awful looking things if I can't buy the better ones.

For a company that made an estimated 1.8 billion dollar profit last year, they have invested little into shipping efficiency. Ordered a week and a half ago, received first update email today.

"We haven't forgotten about you. Your order will be prepared soon."

In the words of Drew Gooden, circa the Vine years: "Uh yeah, I sure hope it does."

Seems like a common problem for h&m unfortunately.

Ordering through the H&M website is not something I will ever do again. The wait time is long. There have been errors in the order quantity, and they will not cancel it. I can't return it because they still have not sent it! Totally stuck in limbo. I went about bought quality shirts elsewhere a week after and got them in a couple of days. I was really disappointed by the online live chat and phone help. Weird policies.

I don't know what happened to H&M. But itvused to have nice clothes. Now they just have horrible,bulky garbage expensive clothes. Sizes are way off

Why do you do product launches with no product availability? Terrible inventory management! FRUSTRATING!

Today on May 13th, 2022, I ordered four shirts and checked out with Paypal.
The processing auto-filled the shipping address without any option to change it.
When I saw the incorrect address (which was an old address to which I am not associated to whatsoever), I immediately called H&M customer service.

It was 4 minutes after the transaction.

I was connected to a kind fellow called Randall, with a soft Indian accent.

He let me know immediately (after checking my order number), that because it had passed the 15 minute mark, nothing could be changed on my shipping information.

PLOT TWIST: IT HAD ONLY BEEN 7 MINUTES.

So H&M somehow was processing orders in a future 8 minutes ahead of time.

Kudos to H&M for their quantum order processing. Randall was as kind as he could be, given his restrictions. I thanked him and left 100% dissatisfied with my online shopping experience.

There was no room for help. Only to speak with Randall. I guess that is the perk of horrible shipping policy and product shipping logistics with H&M. There's no changes that can happen, at all. Even if a request is made within a few minutes of purchasing.

I do not reccomend shopping with H&M online.

Had to go to field meeting after work. Messy engineering, photo, down in the mud type. Didn't have time to go home and change out of my suit; so bought a pair of cargo pants and Tshirt from H&M during lunch. Wow, they were cheap, and they lasted all of 4 hours and 22 minutes. Think the mud was holding the seams together. Oh well, what do you expect from an $11.00 pair of pants and a $ 5.00 tshirt. Not my first choice for non field meeting clothes.

Seems like the average time to be shipped is 7+ days from what I've been reading. 7+ days sitting in the warehouse... This is not on par with most online retailers you buy from today. Most ship within A DAY or two.
Do they promote more sales and orders than the warehouse staff can handle in a timely manner? Maybe, either way it should be addressed. Bad experience for a first time customer.

The white shoes I bought, while nice-looking, fell apart completely in a matter of 4 months. I've only used them to go work. They were made to break.

This is for Tokyo stores in particular, as I haven't been to others.
It used to be a pleasant experience. Recently the staff in both the Odaiba and Shinjuku branches have been terrible. My clothes weren't folded but wadded up and thrust into the bag. Instead of running a price check, in which I was right about the price, the staff member just said no. More recently in the Shinjuku branch there were incorrectly priced items that weren't explained, and staff members called customers to the register without looking then walked away, leaving us to wonder if we had misheard. There was no eye contact, and no interaction on their part.
This service would be terrible even in North America, but in Japan it's truly pathetic. Even though I generally love the style, I've been shopping there much less because of the unhappy experiences.

Nothing in this store is true to size! Would not suggest ordering offline. I caught a sale and bought 4 pairs of jeans and 2 sweaters. Nothing fit! I wear the same size in all other stores but here my jeans were too small and sweaters were too big. What a disappointment. Thankfully you can do in store returns

I purchased a jacket and 24 hours later it went on sale for $10 less. I tried to call and finally sent an email. 4 days later I received an email back saying sorry we won't do any adjustment. They told me what I need to do is purchase a new jacket pay the new shipping and then take the more expensive one back. Also there sizing is all over the place. Just not worth the headache

I purchase worth $150 clothes online coz I want to avoid the holiday crowd. Ordered it on 11/28, didn't receive any confirmation until 12/6. Package didn't arrive until 12/21. Now I want to return some of it. Went to the store on 12/30 and said they cannot do returns (as cash) but only as store credit. Crazy policy they have., very unsatisfactory. Will never do online again. Learned my lesson

I've shopped at H&M many times and it's mostly been fine. Not overly helpful but I usually know what I'm looking for so no big deal. But this time
I went in 2 weeks ago and grabbed a cute kids shirt for $4.99. When I got to the register it rang up $9.99. The cashier told me I had the wrong shirt. We walked over to the rack together and all three shirts within the collection on the sign were coming up $9.99. She said the $4.99 shirt was misplaced. She asked a worker I'll call "J" for help. I could tell when J walked over, there was zero empathy for my $5 crisis (which is cool
If it's not your job to care about such things.) J said there was no $4.99 shirt in that specific collection. I misunderstood and asked if it was available online. He said, "NO it doesn't exist." Got it. I asked if they would honor the price shown. J said no because customers put things in the wrong place. I pointed out this was obviously not the case, it was apparent the signage was wrong if there wasn't a shirt available for that price anywhere. J yanked the sign down, said something like "no, not anymore" and walked away, muttering something I couldn't make out. He did not return.
I called H&M customer service and OMG. I was asked for a detailed email, pics of the signs and assigned a case number. I sent the information and didn't hear back from anyone. I called today to follow up and was told corporate is unable do anything because of Covid. She mentioned contacting the store since they would have received the "feedback" by now. I asked for the store managers name and store number- the representative didn't have that information. The number for the Quail Springs location I found online is disconnected.
Y'all, I swear this is the most Karen review you'll ever get from me. Life is hard and I'm all about grace- I'm truly not one to get hot over $5... BUT the customer service was RIDICULOUS. I worked in retail for 20+ years and this incident is so inconsistent with most experiences that I had to share. Hopefully H&M will step up their retail training in the future, take customer feedback seriously enough to send a basic response and invest in some landlines for their stores. For now H&M and I are officially on a break.

So it all started when I found a jacket at an H&M in the mall that I liked. Of course they didn't have my size. That night I decided to buy it online. It's beem almost two weeks and I still do not have my jacket. They didn't send me an email telling me that my order was shipped. I called customer service, they insisted it's been shipped and gave me tracking number (their customer service line sucks btw, bunch of teenagers with attitude). So I asked if I could return the jacket in a physical store if I had to. NOPE. You are not allowed to return items in store, you have to send them back. It's 2019, get with the program H&M. Needless to say, I still haven't received my order. Winter will be over by the time I get this jacket. I highly suggest NOT to use their online website. Unless you want to wait forever and not be updated on your parcel whatsoever.

I love h&m but their is no way to review or warn others of a bad product!

The tan 2015 winter Cargo pants ripped while trying them on in store!

The material is so thin it has no strength. Just a warning!

For the record I'm slender and the pants were loose and too big in the wast! So they were not too tight and I'm not too fat. I bent over to pick up my phone is all it took! Watch out for junk products!

I now squat in the dressing room when buying pants at h&m! Just too cheap to justify owning at any price!