About the Business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers. Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great stuff. Stock more things in my size so I can give you my dollars.
The product is of good quality and fairly priced and shipping time was extraordinary!
Nice quality, sizing accurate, fast shipping
Although I ordered my usual size it seems this product ran a little smaller than usual. I was hoping to exchange it for the next size however I was told I would have to pay shipping charges to send it back as well as charges for the new product for a total of three shipping charges. That made a big difference in affordability and I was not able to do it. Now I have something I cannot use.
I got exactly what I wanted for a great price and fast shipping
Excellent quality
The service I have received from Gentlemen's Emporium has been second to none, many of my local on line and over the counter suppliers could learn a lot from you. I definitely will shop with you again ad I require new items. My only concern is that I need to send my credit card details with each purchase, and as the internet is becoming such a dangerous place I believe it would be a good idea for you to keep regular customers details on record. Other than this small problem I have no complaints whatsoever.
Many thanks.
Ken Brady.
First order exchanged for smaller size, the sizes seemed to be on the large size, but maybe because I am smaller than average. The exchange was prompt and the person helping me was courteous and helpful. Second order was also on the large size, and have sent that in for an exchange.
I contacted customer service due to a delivery issue. I saw in the tracking that the post office was sending the package back and forth between two stations but not getting it to me. Customer Service answered the same day suggesting I call the post office and gave a number. By calling the post office the problem was resolved and I received my package the next day. Thank you for the professional and correct help I needed.
Quick, easy to order, great quality products and selection.
I ordered two vests and they arrived the next day! One fit well and one was slightly too large. It was no trouble to return the too large vest for a full refund. Excellent service and excellent product.
The bonnet we ordered for my daughter's speech she gave at school was Perfect! It arrived sooner than promised and it was exactly as described on the website.
The belt and holsters were not suitable for the purpose I bought them. I wanted to use these products in SASS shooting competitions. Specifically, the cross draw holster would not fit on the belt, the leather was stiff as "iron' and was not wearable, and the shoulder holster was too small for the firearm I wanted to put in it. When I called customer services to see what could be done, I concluded I had to return them, which I did at the post office yesterday.
Excellent fast and accurate order processing. Quality of clothing better than expected.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members