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Hirt's Gardens has a rating of 2.67 stars from 118 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hirt's Gardens most frequently mention customer service problems. Hirt's Gardens ranks 34th among Plants sites.
No positive highlights yet
I recently ordered three succulents and I just can't believe how fast I received them! They all came with the normal stuff that goes along with shipping Succulents. I don't know what all the negative reviews are about I emailed customer service about something and was immediately responded to. In my opinion their customer service via email is five stars all day! I will definitely order from them again! They also included the heat pack for free! Other places charge you three dollars to five dollars extra for a heat pack!
I received my goldcrest cypress tree from hirts, ordered thru walmart. The plant was cramed in the box w/ main stim bent over. Would have been ok if they would put a bamboo stick in the pot to keep from sliding back and forth. I put a review on their site that they didn't post and didn't even reach out with a replacement. Now i have a tree with no main stem.
I just got an online Buddleia Buzz and a large stem was broken off during shipping. I'm pretty disappointed. Annie's Annuals and Perennials ships plants so much better.
Tip for consumers:
Be careful of what’s being shipped. A rather
delicate plant? Forget it!
Products used:
A live plant
Hirts is just around the corner from me and they have a large selection of unusual plants and many appear in very nice condition. However, they seem to employ too many uncaring and incompetent employees. Along with the healthy plants are many in bad condition. At times many of the plants seem to be over watered and rotting and I believe the employees ship the dying ones out anyway. I recently bought some rhubarb that looked beautiful, only to fine one was totally rotting. I went back to replace it and even though they looked ok on top, a closer check found many to be badly rotted. I was not offered a replacement plant and when I mentioned that many of the ones they had were rotting, I was totally ignored, as if she couldn't be bothered with customer satisfaction.
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Read the history of the Hirt's Horseradish bottle in Jen Hirt's essay, "Not Less than 1,000 Bottles for Horseradish," published in Ninth Letter. http://sites.psu.edu/jenhirt/wp-content/uploads/sites/11526/2014/05/horseradish-essay.pdf
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