Hirt's Gardens

What is this half dead plant. I need a new plant or a refund. I don't know what it is and it is bad!

They're overnight shipping is a lie and their customer service is the worst I have ever experienced in a greenhouse industry. I own a one acre flower garden to keep my mind busy. I tried them out because I saw their advertisement. Lord I wish I hadn't they overcharged me I did not receive my product and I was told basically to bug off.

I ordered six plants online. 5 of them were tiny tiny plants barely rooted into their pots. When i contacted customer service he was not helpful and told me "there's some roots there". The customer service was awful and these plants all died within weeks.

Received plants that were soooo much smaller than the advertised photo of the plant. It will take a year for this slow growing plant to even look like the advertisement. Very unethical advertising.

Update: partial refund issued due to small size

Ordered from their store on Walmart.com. They tacked on a $99 shrub planting service that I don't need or want through Angi. I can't even change or cancel this so called service because I don't have an account/password set up with this company that they used. I've reached out to them and received no response. They also mailed me the plants, one was in pretty bad shape but may be able to be nursed back. The other was scattered to the bottom of the box, roots and stems torn to pieces. No way to help the poor thing. I wouldn't recommend purchasing online from them. Worse online plant shopping experience I've ever had. Go elsewhere. Many other sellers ship their plants well and don't add these service charges.

Bought a plant from them online and looked nothing like the picture or size. A total rip-off. Terrible

Photo below shows $40 of plants. Im 5'3 and have very tiny hands. So thats bad... But then i pick one up to show the crap quality and a spider dangling off it so i diotome-earthed the hell out of these poor baby, stressed out ferns... of whatever, because 3 came in a pack without care instructions... So species.i have no clue. I have an app called "greg" that helps me or it would be a long google process. The unknown 3 are from the $9.99 fairy garden variety. I know some are tropical so am i about to get bit by a tropical spider? Great. A $40 present on my bday and it will be the death of me... I say, Shop etsy or succulent box. Ive have better amazon experiences. I swear. First hirts box before this was even worse because they were all on sale so none came w names. One of them was totally trash and the others were starting to rot but i somehow nursed them to health... Im a total noob, mind u, so the only experience prior was with succulents i put in a pot too big and killed. So lucky for that batch, i somehow worked all the kinks out enough for them to thrive and survive the beginning rot stages. Rot was what i had the most experience in, i suppose. This was my second try because the first one, as crappy as it was, the price was awesome. I guess all being on sale. But for the same quality of plants, double the price. Nah! I pass next time

I purchased 5 Preying Mantis cases from this company early in march. I immediatly placed them in the windowed hatching bag as the instruction described and kept them on a window sill. I placed them outside, still in the bag for a couple nice days that reached the 60's. Still no sign of life. The egg cases are kind-of rough looking with holes like they were already hatched. I contacted the company to no avail. I requested a replacement or refund but have not heard back. May 1st is the "8 week" mark that they say it could take to emerge but I don't think it's going to happen. I believe they sent me old egg cases that may have already hatched. I don't recommend this company.

Paid for 2 plants and 2 seperate gift wrap charges ($5.99) a piece. Only one plant was shipped and the "gift wrapping" was comprised of bubble wrap and someone printing out my card onto office paper and taping it on the flaps of the box. Do not use this company. Save your money and do it yourself.

Don't order plants from these people. They have NO customer service and refuse to replace dying plants.

I received my order all infected with mealybugs. Immediately contacted and told I repackaged immediately because of my other plants. Was told they need a picture of each plant. No I will not risk infecting my well established plant collection to show you bugs you knowingly mailed to me. DON'T WASTE YOUR TIME OR MONEY. I SHOULD HAVE LISTENED TO THE PAST REVIEWS!

I order two plants of monstera and they arrived unhealthy. When checking the roots, they sent me dead cuttings instead of an actual healthy plants. Had I known I'm ordering cuttings, I would of never place them order. Spend about $70 of dead cuttings is a total scam. I emailed them and they refuse to resolve the problem. Horrible customer service.

Horrible shipment. Two tiny dead bulbs that never sprouted. No customer service. Ignored messages. Very disappointed.

Ordered 4 plants, shipping cost a lot. I received them and one was in a bad shape, already dead. When contacted them and asked them to replace it. Fast they gave me a refund for 12 dollars including shipping, now if I want to re-purchase the same plant I have to pay 17 dollars including shipping. WHICH PART OF THIS IS FAIR? OR GOOF CUSTOMER SERVICE?

I received my stromantha triostar and every leaf is damaged. Poor packing. Not enough paper to secure it and no stick in the. Pot to prevent it from moving. Disappointed.

Customer service sucks. They want pictures I sent them pictures but they still insists on me sending them different pic. Such scam. All 5 plants I got from them are now dead after less than a week.

I received plants from this company in May - 4 of the same kind. They were a bit pricey but they came and were in good shape and lived. I ordered $130 worth of more plants and seeds and had to pay $50 shipping. The box came late. Not unusual, but $50 for shipping I would assume next day. Everything was smashed into one box and heavily saturated with water. There was 1 plant that was tiny but did not have any issues. One plant was full of mold, the others were either full of dead leaves, the leaves fell off, the leaves were yellow, or the stems were broken. Contacted the company and they refunded JUST the moldy plant. Contacted them again and was told they do not refund dead or dying plants. What?! I literally took the photos within 5 minutes of unpacking them. If I saw them at a greenhouse, they would be in the garbage bin. DO NOT do business with this company unless you want to be ripped off.

I used to order from Hirt's regularly and had good experiences. Over the past few years I don't know what happened. Every single order has *something* wrong with it. Orders are incorrect or incomplete, and when you ask for them to be corrected you get a curt and unhelpful response, as if you're putting them out to simply get the products you ordered. They will sell you something that isn't actually in stock, and then alter the order without contacting you first and asking if you want to cancel. They send the wrong seeds entirely, or, if you order a seed that isn't from the Botanical Interests brand, you will often get a sketchy looking plastic bag. I had two messed up seed orders in a row and decided to give them a "third chance" in case I had just been unlucky--after all, they USED to be a respected company. Well, they messed up that third chance, advertising a hard to find plant as "in stock" when it actually wasn't. I only wanted that plant but I added a couple of seed packets to round out my order since I was paying for shipping anyway. Guess what--they sent me the seeds I didn't really care about, and simply left off the rare plant that they didn't actually have, refunding after the fact for that one item. Never contacted me to say my item wasn't in stock. I feel used and ripped off. Wish I'd ordered those seed packets from a better vendor like Baker Creek who actually cares about their customers AND doesn't even charge a shipping fee for seeds. I don't know what's going on over at Hirt's these days but old Samuel Hirt must be rolling in his grave.

Wish I can give them zero stars!
Shipping was fast but the packaging was terrible.
Most of my plants were damaged.
I had send them a message about how I got almost dying plant and they never responded back to me.
I gave them a review along with positive reviews on few of the stuff, they only posted the good reviews and not the unhappy one.
I found out my plants were also infested with mealy bugs too.
I would never use them again and not ever recommend them also.

I took a chance despite the horrible reviews and ordered several plants. I was so upset upon opening my package as every single plant was damaged. The plants were not packaged properly to say the least resulting in broken stems, spilled soil everywhere, ripped leaves etc. There were also plants that had several brown tips and chemical burns from over fertilizing. When I emailed customer service with pictures, they were unapologetic and did not provide a resolution.

Why do you keep price gouging the Bonnie spider plant? I have it tacked to my cellphone on my back wall because I wanted to purchase it. Everytime I bring it up it's $22, then it's $9, then it's $20, then it's $8.50, so I did not bother purchasing a plant, because you're up and down with the price I don't understand why it doesn't say one price. You certainly are not consistent oh, so I ordered it elsewhere.

Buyer Beware!
Customer service is horrendous and more than unhelpful, as they just kept asking me to resend photos of damaged/diseased plants and told me they were issuing a refund, but it never came. Then, just repeated the same conversation over and over. No result.
Ordered 26 plants. Shipping cost $99 for one ~12lb box? Hmmm.
No packing slip, so it was a good thing I double-checked the online order invoice, since they "forgot" to include 4 of the plants that I paid for. Most plants were MUCH smaller than depicted in photos.
Many plants had no plant tags. The plants that were tagged came from some other wholesaler Hirts buys from.
Diseased plants: came with fungal problems and pests like fungus gnats.
Pathetic service and crappy plants! Spend your money on a company that cares

I received 2 perennial potted plants close to death. I could probably save them but they are poor and need to me medically resuscitated. I also got some lily and dahlia bulbs in bags. The lily's were average but the dahlias where horrible. Dahlias were lowest quality item of plant type I've ever seen. I sent an email explaining my concern over plant quality and told to send pictures. I sent pictures and in less than a cordial response was told that Holland grower said they are fine. They are not fine at all. I'm writing the review mostly because my concerns were dismissed and the owner makes it clear they intend to do nothing to resolve this or any issue and show a lack of customer service decency. I know plants. These are not plant people, just scam artists selling other peoples stuff at less than optimal quality.