Hilton Hotels & Resorts

Greetings:

Last evening my wife and I (both elderly and me in a wheelchair) stayed at the Hampton Inn in Athens, TN. From the beginning there were problems and I will attempt to list them, because I was rudely and sharply awakened this morning and I'm not over that just yet. But more on that later.

The front desk staff were cordial and competent during check-in, but one young woman was apparently explaining to a guest about a non-refundable deposit and that was a harbinger I should have listened to.

I could not get the air conditioner to STAY on. The cycling, on/of…on/off…noise wakes us both up when it comes on and try as we might…oh well, next:

We are just traveling back to Florida and so getting up at dawn isn't what we do, but since checkout is 11:00, we weren't awake yet when suddenly and with great volume, my wife and I were QUICKLY awakened by the sound of a walkie-talkie just outside our room blaring about which rooms were ready to be cleaned. How absolutely wonderful!

Next came a pasty, un-tasteful breakfast that was better suited to the animal shelter that a Hilton/Hampton property.

One last thing that ensure another hotel chain will get our business in the future:

The "free" Wi-Fi they tout in ALL their advertisements is EXTREMELY limited in upload/download speed. But…if you join the Hilton Rewards club a better Wi-Fi can be used, otherwise, if you want a Wi-Fi to do anything other than check on your emails…it's an additional $4.95. One heck of a price for a minimum amount of time online.

The gentleman on the desk when I related this to him, was the one bright star in a night full of asteroids hurtling towards my planet. He was attentive, respectful and understanding.

Oh yeah…the beds were good.

Only 2 stars and that is pushing it.

Be safe out there.

Vietnam Frogman

We had to stay here because of flight delay the hotel was clean room was good but pool hot tub was closed and I was informed from other people that it was closed back in Aug we were there Dec 25th/26th. The free breakfast was only for certain tiers of member ship. We felt that they were only there for the money.

Rooms are outdated and dark. Furniture is old and dark as well as outdated. Hotel lacks adequate staff to take care of issues. Bugs found in trash can in our room. Never any towels at the pool. Hotel charges $10 for using internet when no one else does. Tv's are out of date. Tv's actually pixilate to the point of not being able to see picture when an airplane goes over. Speaking of airplanes, they fly over at about 1,000 feet from Hotel every 45 seconds from 500am to about 200am. So loud one cannot sleep regardless of the room.

The Hilton.com site and app are down A LOT. Something is wrong with Hilton's technology and I'm getting ready to bail on them and move over to another Hotel chain because of it. Not good business. There's been many times I've tried to login to my reservations and I'm not able to because their app or website is not functioning. Brutal to say the least in September of 2017. Inexcusable. I've given them about $40,000. Of my business the past few years and their technology is pushing me away.