• Higbee & Associates

Higbee & Associates

Overview

Higbee & Associates has a rating of 3.2 stars from 166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Higbee & Associates most frequently mention customer service, and law firm. Higbee & Associates ranks 7th among Lawyer sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
2
See all photos

What reviewers want you to know

Positive highlights

  • I was very pleased with the price and excellent customer service to handle legal matters that I could not handle myself.
  • The attorney that I worked with (Maria Hernandez) was very helpful, patient, and kind during our entire legal process.

Critical highlights

  • This Law Firm preys upon the naivete and ignorance of internet users to search out websites and people to sue.
  • I signed up January 2019 for expungement of a very simple case.
How would you rate Higbee & Associates?
Top Positive Review

“This was a great service”

Cynthia R.
6/6/22

This was a great service. Everything was very through and explanatory. The letter I got explaining the process I would have to follow was very helpful and helped me prepare some questions to ask during my call. I really liked the reassuring email I got after I booked a consultation appointment. It made a world of a difference to read and helped calm my nerves and stress that I was feeling.

Top Critical Review

“Do NOT trust this firm”

DALE C.
5/11/23

I hired Higbee in 2020 for an expungement. It is 2023, and I'm just seeing some of the expungement orders. They now want more money to complete the job that I've already paid them $5K to do. I've been waiting over 3 years! They speak to me as I'm incompetent and had nerve to tell me to go to the courts myself and ask them why it's taking so long! I just wanted my record expunged to make a better life for my children. Higbee sucked me bone dry and I still have a criminal history $5,000 later.

Reviews (166)

Rating

Timeframe

Other

Reviews that mention popular keywords

law firm (7) customer service (5) maria hernandez (3) case (19)
Thumbnail of user cynthiar1378
1 review
2 helpful votes
June 6th, 2022
Verified purchase

This was a great service. Everything was very through and explanatory. The letter I got explaining the process I would have to follow was very helpful and helped me prepare some questions to ask during my call. I really liked the reassuring email I got after I booked a consultation appointment. It made a world of a difference to read and helped calm my nerves and stress that I was feeling.

Thumbnail of user edwardm1311
1 review
1 helpful vote
May 13th, 2022
Verified purchase

They did a great job dealing with my creditors. Their attorneys and staff are excellent. I was very stressed about my financial situation and they showed me a path to success.

Reason I chose this business:

Price and experience

Reason I chose this product:

Defense against creditors and creditor litigation.

Thumbnail of user damonh95
1 review
1 helpful vote
May 26th, 2022
Verified purchase

It has been very helpful. I appreciate the help because this has been a very scary experience for me.

Thumbnail of user tianab43
1 review
1 helpful vote
May 25th, 2022
Verified purchase

Quick to response through email. Did not like that she had to reschedule three times.

Thumbnail of user dalec38
4 reviews
15 helpful votes
May 11th, 2023

I hired Higbee in 2020 for an expungement. It is 2023, and I'm just seeing some of the expungement orders. They now want more money to complete the job that I've already paid them $5K to do. I've been waiting over 3 years! They speak to me as I'm incompetent and had nerve to tell me to go to the courts myself and ask them why it's taking so long! I just wanted my record expunged to make a better life for my children. Higbee sucked me bone dry and I still have a criminal history $5,000 later.

Thumbnail of user amyk1339
1 review
1 helpful vote
June 2nd, 2022
Verified purchase

I am very satisfied with this service, it was very helpful, they had a timely response time. They were also thorough with their explanation about the process to follow.

Thumbnail of user alexn426
2 reviews
8 helpful votes
June 3rd, 2021
Verified purchase

Start date with Higbee and Associates was August, 2020.

I had an awful experience. I asked a simple question back in August when I first hired the law firm, the response was consistently "we will have to ask the attorney."

I never received an answer.

About 30 emails later that would be responded to in about two weeks, a phone call I was expecting that never received and finally a BBB complain, I ended up cancelling my service today as of 6/3/2021 when they informed me they were "not obligated to communicate through BBB" and that they "will simply cancel [my] service."

I will avoid all the details to keep this short. My advice would be to steer clear of this business.

Service
Value
Quality
Thumbnail of user gregoryh714
Mathew H. – Higbee & Associates Rep

Again, we regret to read about your feedback, Alex. We would like to address your concerns and improve your experience with us.
We take great pride in our customer service which is why we have more than 1,000 five star reviews from verified clients on our review platforms. This is also why we’ve continued to go out of our way to try to remedy your situation. However, despite our sincere attempts to improve your experience- you refuse to communicate directly with us and are instead choosing to leave negative feedback on any platform you can find.
Again, we cannot discuss details about your situation on public platforms.
Can you please send an email directly to our Client Support Coordinator at jlawson@higbeeassociates.com? We hope to hear from you soon.

Thumbnail of user rebeccal1278
1 review
1 helpful vote
May 27th, 2022
Verified purchase

I like how quick their response time was and the consultation service was helpful. Overall, I was glad they were quick to process everything because this was something I had been sweating over.

Thumbnail of user tracyl766
1 review
0 helpful votes
June 23rd, 2022
Verified purchase

The process was very simple. You guys understood the urgency of the situation and expedited the documents I needed. Not only did you make the documents easy to understand and follow, but you were very pleasant to talk to.

Thumbnail of user mays114
1 review
1 helpful vote
April 20th, 2023

I was supposed to have an Interview here and interacted with Wendy. She was always too busy or not in the office to schedule an Interview and when I agreed for a date, she never got back to me until days later. She was very rude through the messages and arrogant; although I tried to come to common ground for a slot, she just refused to interview with me ( slot available) at the end. Just wondering how things work inside the objective fair recruiting process for other potential seasoned professionals out there. This is not the right way to treat anybody who is looking for a job.

Thumbnail of user nataliew546
1 review
1 helpful vote
May 27th, 2022
Verified purchase

They were very helpful and informative in helping me resolve this matter quickly.

Thumbnail of user coreya113
1 review
0 helpful votes
August 9th, 2022
Verified purchase

The legal team here is very helpful and professional.

Thumbnail of user glennw323
1 review
1 helpful vote
May 25th, 2022
Verified purchase
Thumbnail of user randallf26
Randall F.
1 review
2 helpful votes
August 4th, 2014
Verified purchase

The team of professionals at Record Gone and Higbee & Associates is as top-shelf as it gets. I cannot say enough good things about their service, their reasonable pricing and just the overall expertise that they displayed in getting my case resolved and expunged. I feared the worst, but they took care of my case rapidly and professionally and I am now a FREE man. Thank you so much, Higbee and Record Gone. You're at the top of my list.

Thumbnail of user rachaelk8
Rachael K.
1 review
1 helpful vote
February 23rd, 2016
Verified purchase

The people who worked on my case did so much for me. Everyone involved was helpful, informative, supportive, and patient. I know I had to ask questions multiple times because I forgot things and still they were fine with repeating things and answering concerns I had about the process more than once.
What I went through was a very big deal to me and they made it easy to survive. Thanks.

Thumbnail of user austeno
1 review
17 helpful votes
August 3rd, 2020

I hired these clowns 3 months ago and all they've done is to request records from the court which I was able to obtain in a couple of days. THEY DO NOTHING for their paid clients.

Thumbnail of user lindat184
Linda T.
15 reviews
1 helpful vote
March 6th, 2015
Verified purchase

I was very pleased with the price and excellent customer service to handle legal matters that I could not handle myself. I tried in the beginning to work out the legal issues on my own but after seeing what Higbee and Associates accomplished, I should have come to them a long time ago. I also appreciate that they never talked down to me. I was always treated with courtesy and respect.

Thumbnail of user warrenb44
warren b.
1 review
1 helpful vote
March 15th, 2016
Verified purchase

Higbee & Associates and Global Client Solutions were both very helpful with explaining everything to me, when I first contacted them and was in need of their help. All calls I made reaching out with questions along the way and when I needed things changed, from either company, were returned very quickly and I was always treated in a pleasant and professional way. Thank you for all of your assistance!

Thumbnail of user ellenk41
Ellen K.
1 review
2 helpful votes
February 10th, 2014
Verified purchase

I hired Higbee & Associates for a family law issue. They handled my case with professionalism and genuine concern for my specific needs. They provided timely and efficient customer service. I found their pricing to be both affordable and fair. My case was settled in my favor with a larger payout than I had anticipated. I recommend Higbee & Associates because of their competence, expertise and their authentic desire to provide the best service to their clients.

Thumbnail of user lorenp6
Loren P.
1 review
1 helpful vote
February 14th, 2014
Verified purchase

This law firm and people are a class act. They truly help you all the way from A-Z on what to do and how to accomplish your needs. Nothing is left out and you are well guided each step of the way. The prices are reasonable too. If you are in need of legal services I recommend giving them a call, even if you are shopping around (like I once was). You will love how simple they can make things for you. And you will be pleased at the outcome.

Thumbnail of user msh4
Ms H.
1 review
1 helpful vote
December 21st, 2015
Verified purchase

I cannot tell you how much my husband and I appreciated your services. You were thorough, Precise, efficient, Professional beyond expectation, and very timely. You returned calls or answered emails very well. Assured us where there was concern. I would highly recommend you to anyone. Great services rendered. Thank you so much for taking such great care of us.

Thumbnail of user manuela46
Manuel A.
1 review
1 helpful vote
October 27th, 2015
Verified purchase

I received a phone call from an agent at the time that I was trying to settle my debt with Wells Fargo Bank and they refused to help me, that's when I accepted the representation which it work exactly the way I was explained, every time I had a question I received an answer immediately, it really took a big weight from my shoulders and I recommend Country Wide Debt Relief and Higbee & Associates for their professionalism and dedication to their clients.
Thank you for your help and support.

Thumbnail of user gailm100
Gail M.
1 review
1 helpful vote
July 28th, 2015
Verified purchase

A great company to deal with. They took care of the court issues which was a great relief to me. I did not have to make court appearances which was a great relief to me. It took a while but after paying a monthly stipend to this company I was able to resolve all of my credit care debts. Now I can really start to enjoy my retirement. Thank you for all of your good work! Gail

Thumbnail of user williamf174
William F.
1 review
1 helpful vote
December 22nd, 2015
Verified purchase

Very professional, accessible, and convenient. Never left my home for the entire process. Excellent representation with clarity of legal terminologies and proceedings. More importantly, they took the time to ensure I had a very good understanding of the proceedings and or processes so I knew what to expect and exactly what my costs would be. Therefore, I felt confident and secure with Higbee & Associates representation. Easy, helpful, friendly and positive experience.

Thumbnail of user melissam298
Melissa M.
4 reviews
0 helpful votes
August 20th, 2015
Verified purchase

I am extremely satisfied with the help I received and will definitely recommend Higbee & Associates to anybody who need their services. Thank you!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

A national law firm that represents clients on a wide range of issues.

Business History

The Law Firm of Higbee & Associates prides itself on combining innovation, passion and expertise to produce outstanding results and value for its clients. This approach has won the firm praise and recognition that includes being listed in by Inc Magazine as one of the fastest growing companies in America, a Superb rating from Avvo.com, 5 Stars from the Better Business Bureau for 10 consecutive years.

The firm was founded in 2006 and now employs nearly 100 people. We have also won the trust of more than 40,000 clients, including some of the biggest media companies in the world, such The Associated Press and Agence France-Presse and several government entities, including the Attorney General for the State of Ohio.

We would love to add you to your list of satisfied clients.

Company Representative

Thumbnail of user gregoryh714
Mathew H.
Founding Attorney
Thank you for checking out the reviews at Higbee & Associates. The law firm has helped more than 40,000 clients solve a wide range of problems. We take great pride in the kind things that our clients say in our reviews. Of course, when something goes wrong, we want to get it right; so we do our best to respond to any negative feedback from actual clients.

How do I know I can trust these reviews about Higbee & Associates?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.2
166 reviews
Have a question about Higbee & Associates?