Hello, my name is Armando Soto, My father is Angel Soto, Owner of Easton Plastering. I am very very upset with Hibu and am hoping to resolve this issue before my farther escalates the situation and terminates the contract early. April 28th > I sent out an email to my agent Mary Patterson, and Sophia Bogard. I made it absolutely clear, that I did not want any sort or form of "tracking" number on my account. Also you have record of the email AND the 2nd / final consultation phone call my father had with Mary and HIBU> MY FATHER MADE I CLEAR ONCE AGAIN NOOOOO TRACKING NUMBER ON OUR ACCOUNT. ( Both of these instances are verifiable). May 25th > Website goes Live, WITH tracking number. We texted and called Mary every 2-3 days demanding to turn off the tracking ( which should have never touched my website PERIOD, simple as that...) tracking number gets turned "off" > but it remained on our website until JUNE 19th... (According to a tier one manager me and Mary spoke with)... 3 (THREE) customers, contacted my father, and informed him that the number on the website was a DEAD END NUMBER> IT LEAD TO NO WHERE. July 2nd, I open the website on my MacBook Pro. DEAD NUMBER IS STILL DISPLAYING... July 4th 2022, > My father, and I, and my younger brother who has nothing to do with this business. Each went on the eastomplastering.com website, and we took VIDEO EVIDENCE! THAT THE DEAD Number REMAINED THERE, when it should have never even touched our website. THE DEAD number was on our website MAY 25th > July 5th... Confirmed on more than 8 difference devices if we include the customers who informed my father of this ridiculous, unbelievable error, on HIBUS END. Absolutely insane how this error went on for so long despite us making this clear (NEVER TRACKING NUMBER), BEFORE THE WEBSITE WAS EVEN LIVE... We need to find a way to work this out, we are demanding a full months worth of credit applied to our account effective immediately... Kristin Davis was in charge of performing a thorough investigation, and informed us that no adjustment was warranted... I contacted her personally via phone call July 11th, 2022 around 10 AM west coast time. She took notes of everything I just typed once again, and said she would contact me right back. I never heard back from her, no update whatsoever. This has been the slowest months my father has had in years. Please contact me, we need to figure out a way to resolve this. Thank you for your time and consideration. - Armando A. Soto

This review is simply to inform potential clients of HIBU of how their business operates and any potential clients should be aware of the possibility to continually loose money with their services. I decided 2 ½ years ago to open a small restaurant. I was contacted by HIBU about their website services. As I am sure you know opening a restaurant is no easy task and there are so many factors the play a huge part in the success of your business. I thought HIBU was a great fit for our web services. I signed a contract with them to build and manage my website. It was a little high in price but I thought they had great expertise behind them and it was worth paying a little more to obtain this service. Well I was wrong. Our HIBU salesman was working with our manager on the content for our website and proceeded to then tell him about another service they offer. I am still not sure exactly what it is we have been charged for because I had given no authorization for this "added service". The salesman decided it was appropriate to let a manager sign for this service costing $400 a month! Yes, $400 a month with no authorization from the business owner. This service was put under a different business name (my ice cream shop) and the weekly reports and payment information were going directly to the employee's PERSONAL email address and set up auto pay using MY credit card already on file for our website transactions. It is beyond me that a company would operate a business like this and not require ANY authorization from an owner who is paying the bills. I canceled my services back in February with HIBU and at this time still now mention or question whether I wanted to keep the other service they provide that goes hand in hand with the web services. It was then brought to my attention that $400 a month had been taken out for the last 2 years for these services. I made several attempts to cancel this service by phone and was told because I am not the person on the contract they are unable to cancel this. WHAT?!?! I am the owner of the business but because somebody signed this contract (without any authorization) they need to cancel it? I think that is absolutely preposterous and can't believe a company runs a business this way. ANYONE can sign a contract but as an owner I have to jump through hoops to cancel it? When I shared my frustration with HIBU regarding this matter I was shunned off and sent a copy of the contract my employee signed and was basically told "oh well not our issue". After canceling I am STILL being charged another month because the cancelation has to "process". It has been over a month now. Again, still being given a run-around about why it takes that long! Thank you for taking the time to read this review and I am hoping to save another business owner the time/money HIBU has taken from my business.