• HiBid

HiBid

Write a Review

Overview

HiBid has a rating of 4.1 stars from 2,240 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiBid most frequently mention great experience, bidding process, and online auctions. HiBid ranks 2nd among Auction sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 75%
Positive
1,046
Neutral
155
Negative
193

Instant Feedback

3,078 reviews

151
See all photos
How would you rate HiBid?
Top Positive Review

“Shipping Clarification”

Kevin M.
9/25/24

After likely deleting my notice regarding items I won, I became worried that something had gone wrong. Upon calling and speaking with a very nice agent, I was quickly assured that my auction win had indeed been shipped slightly late. Sure enough it showed up in my mail the next day!

Top Critical Review

“Your website needs some work!”

Ron R.
10/10/24

In current bids it says the name of the auction NOT the Auction House. No location to down load a resale tax form ahead of time. A bidder can't change their credit card it's just one choice. The return policy needs addressed because a number of these auction houses don't verify what they are selling. AKA selling gold filled as gold! Other options of payment would be good Zell, PayPal etc.

Reviews (2,240)

Rating

Timeframe

Other

Reviews that mention popular keywords

auction houses (144) bidding process (66) max bid (38) time bidding (45) auction company (51) credit card (47) customer service (45) auction companies (51)
Thumbnail of user ranh8
1 review
2 helpful votes
  • Send Message
November 29th, 2022
Verified purchase

HiBid misrepresented a Dyson Cyclone V10 Animal vacuum I that won at auction. The vacuum I purchased was missing the Motorbar Cleaner Head, even though the photograph showed it included. Instead, it came with a "hair screw tool," a photo of which was included but I couldn't tell it was not the Motorbar Cleaner Head. NONE of the accessories that typically come with a Dyson Cyclone V10 Animal vacuum were included. The charger and docking station were missing. HiBid falsely showed the wrong photograph. Moreover, they did not disclose in the description the accessories were missing. I did not inspect the item in advance because I relied both on what typically comes with a Dyson Cyclone V10 Animal vacuum, and that HiBie would accurately represent the item and photograph the actual item.

Tip for consumers:
Do not buy auctioned items from HiBid unless you actually go look at the item and you know what you are getting. Do NOT rely on HiBid.

Thumbnail of user laurentiak
1 review
1 helpful vote
  • Send Message
July 26th, 2021

Hibid would be a five star if they never use Hidden Creek Estate Services here in Texas. Worst run online auction I have ever used. Nothing was labeled by lot or item. The woman who ran the auction, Kristy Bundy, was the rudest woman I have ever met. She told us to be there between 3:30 and 4:00. We arrived at 3:50. She was on a conference call with her other job, and told me I would have to wait until 4:30 to help us. She had only one man helping her who she treated even worse. He was kind, but with nothing labeled, he had a very difficult time finding anything. Long story short, I had no way of knowing that the lots were complete. I told her things were missing, but she just became even more rude. It took an hour and 45 minutes to finally get our things. When we got home, I pulled up the photos that she refused to do for us at the location, and she hadn't given us a lot with 19 items in it, and another lot was missing 5 items. We also had to return 4 items that weren't ours, so she messed up other peoples lots as well. We had to return the next day and pick up our things and leave the items. She never said thank you and was still a horrible person. Moral of the story... Never use Hidden Creek Estate Services!

Tip for consumers:
I feel Hibid should remove Hidden Creek Estate Services from the Hibid company.

Thumbnail of user true3fan420
1 review
0 helpful votes
  • Send Message
October 7th, 2023

The software is designed to protect auctioneer. If your card is declined other auctioneers see this. This is a great feature Except when reported information is wrong about the bidder. Proven wrong through NH Attorney Generals office. Corrupt auctioneer charges your card over and over then report you to hibid when they got caught. Seems there should be away to enhance they're software to remove proven false information. After complaining they suggested i reach out to crooked auctioneer i repeat crooked. Hibid also old me after a year i wouldnt have to explain to auctioneers what had happened. This after they declined my bids because of this false information. After talking to other auctioneers in not the only one to have this issue. Its a form of illegal blacklisting which i wish the U.S. attorney general would investigate. How degrading is it to pay your bills and a software says your a dead beat? There are other platforms... answer could be take a deposit when bidding or does this confuse the system writers?

Tip for consumers:
Lazy dishonest people at this company

Products used:
Bidding platform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarap202
1 review
4 helpful votes
  • Send Message
April 2nd, 2021
Verified purchase

HIbid is an awful platform. My primary complaint is that there is no way to follow up with the item you won. They show the price you won it for and that is it. No totals ( premium & taxes) and most importantly no follow up from the auction house to show if it has been paid, shipping cost and the tracking number. It really is a poorly organized site and difficult to navigate. If you do go back to find the auction house, that may not be the one that is doing the selling. I won an auction from one place, with another dba name, and then when I got the email it was from a 3rd name. WTH.

The actual auction houses are a big mix. Some mom and pops that have no clue what they are doing and probably only started because of COVID and other reputable auction houses. Random denials of ability to bid is another weird thing. Never have I been denied the opportunity to bid until I started to bid on HIBID. I would expect a bit of decency to be given a reason for the denial, but no explanation was given.

Do your research. If the house does not have a website or at the very least accept paypal, move on. It is not worth the hassle and possible exposure to fraud.

To those houses that I have purchased from, I am sorry and thank you for a great item, but I will no longer use HIBID. Luckily, many of you are also on live auctioneers.

Thumbnail of user sarap785
1 review
0 helpful votes
  • Send Message
June 24th, 2023
Verified purchase

I have had a love hate relationship with Hibid. Initially, during covid, I had a horrible time figuring out who the auctioneers were that were selling. The auctions are listed for example " john smiths house in Baltimore MD." Then you win something and the invoice comes from some random place, for example "bills Auction house in Bethesda, MD". It was horrible to sort things out. Then there are some small old timer auctions that, 1. Do not ship, 2. Can't accept any online payments and even one that didn't do email!. Why put something on the internet if you can't ship something. What's the point? I am not talking about furniture, I am speaking about jewelry and books and things.
Anyhow, Its a bit better now. Many sellers use shipping companies that are efficient and good. Still having problems with an auction house that doesn't accept CCards or anything online. Unfortunately, I won something and am still having trouble contacting them because of the time difference between west coast and east coast.
Like I said it is a love hate. The good, is there are some good deals to be had here and the actual bidding part is easy. It is the followup that is a glitch and inconsistent. Thanks

Reason I chose this business:

The buyers premiums are lower and more unsorted lots which are full of surprises.

Thumbnail of user johnv2018
John - H. – HiBid Rep

Hi Sara! We appreciate your feedback and understand your concerns. We strive to improve the user experience on HiBid, and we apologize for any inconvenience you've experienced in the past. We have taken note of your feedback regarding the clarity of auction details and the consistency of payment and shipping options.

We continuously work with auctioneers to ensure accurate and transparent information about their auctions, including shipping and payment methods. While we strive for consistency, there may still be some variations among auction houses.

We also encourage you to reach out to us directly if you encounter any issues with specific auction houses or transactions. We're here to assist and help resolve any problems you may encounter.

Thank you for highlighting the positive aspects of HiBid, including the ease of bidding and the potential for good deals. We value your feedback and will continue to make improvements to provide a better overall experience.

Thumbnail of user stephenc2198
1 review
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

I like the HiBid auctions. Easy to add watches to items, bid and let it auto bid. I also like the way it's set up to prevent sniping by adding a minute each time a new bid comes in close ot close.

Reason I chose this business:

A few local auction houses use it

Thumbnail of user johnm13387
1 review
0 helpful votes
  • Send Message
December 13th, 2023

Won 2 sports cards on hi bid both cards were fakes. You cannot tell if a card is fake until you have it in your hands

* HiBid attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allanj139
1 review
0 helpful votes
  • Send Message
November 16th, 2023
Verified purchase

When scrolling for items I bid on, I must of accidentally bid on a item I didn't want. I wasn't asked to confirm the bid. Ended up paying for unwanted item.

Reason I chose this business:

I learned from a friend, about these online auctions.

Thumbnail of user johnv2018
John - H. – HiBid Rep

We apologize for any confusion with the bidding process. Our system typically requires a minimum of two clicks to place a bid to help prevent accidental bids. Please refer to our bidder terms (https://hibid.com/home/bidderuserterms) additional information. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your feedback and for using our platform

Thumbnail of user robertw2099
1 review
8 helpful votes
  • Send Message
September 25th, 2020

Just had my first experience with HiBid Ripoff auction. Auctioneer must have friends that are on the floor.
Not my connection that failed. The auctioneer didn't want more for the item.
KEEP IT IN MIND IF YOUR NOT THERE THEY WILL SELL TO A FRIEND OR SOMEONE THEY WANT TO GET THE ITEM.

Thumbnail of user christinec2635
1 review
0 helpful votes
  • Send Message
July 23rd, 2023
Verified purchase

The bidding functionality of the site works well.
The focus works very well when going back to the condensed view of an auction's lots. It is a nice feature to be able to get back to the part of the page that you left.
1.) What is lacking is the ease of use on the site with regard to navigating through auction lots.
I believe at one time (a long time ago), that when the user clicks into an auction lot, you provided the functionality of being able to proceed to the next item in the auction. The time and clicks it takes for a User to toggle back and forth from a detailed view, to get forced back to the condensed view, is (pardon me) insane. Why not give the user the functionality to go into the next detailed view of the next auction item?
The breadcrumb thread at the top is sorted in such a way to be able to see items within a category. Sorry, but if a user is looking through a particular auction, keep the breadcrumb within that auction. Allow users to create a search for a category or item to cover that functionality.
Secondly, the ability for a user to manage their own searches is not available to any user. Why would HiBid, not only want to maintain all of this data, but store it as well? A suggestion is to provide an enhancement for users to be able to delete, or edit their own searches. Most sites leave that to the user. (such as Zillow, Redfin, AuctionZip) I would expect that there are a lot of useless records in your database.

Reason I chose this business:

Because the auctions I buy from, list their items on your site.

Thumbnail of user kenr587
1 review
0 helpful votes
  • Send Message
September 19th, 2023
Verified purchase

I have participated in a number of auctions on HiBid. The bidding process is effortless and the products are of high quality. I have never had an issue with any of the items I have won.

I had an issue where I had accidentally entered a very large amount for an item by typing in an extra zero. I immediately contacted HiBid and let them know, and the quickly removed my bid for that item. Great customer service.

Reason I chose this business:

Reliable, secure, easy to use.

Service
Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Ken! We're delighted to hear about your positive experiences with HiBid. If you ever need assistance or have any questions in the future, don't hesitate to reach out. We're here to ensure your bidding experiences are smooth and enjoyable!

Thumbnail of user hebam11
1 review
1 helpful vote
  • Send Message
January 28th, 2022

The auctioneers will always raise the bid price themselves on purpose (ILLEGAL!) until it reaches almost original value and the the taxes and buyer premium make up for that difference. NO SAVINGSSS AND DAMAGED ITEMS! And theres no return most of the time. Overpay for used (claimed to be new) and damaged items! Stay AWAY!

Thumbnail of user brada250
1 review
0 helpful votes
  • Send Message
December 12th, 2023
Verified purchase

Very good experience on bidding but would like the time to be cut down when live bidding starts. Thanks

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Brad, we appreciate your feedback! If you have any more thoughts or need assistance, feel free to let us know. Happy bidding!

Thumbnail of user luisc1147
1 review
3 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

Bidding was straight forward, quick, and fair in my opinion.

Reason I chose this business:

Recommended by a friend.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Hi Luis, thanks for the great review! We're glad you found bidding with us straightforward, quick, and fair. It's awesome to hear that you had a positive experience. We appreciate your friend's recommendation and your trust in us. If you have any questions or need assistance in the future, feel free to reach out! Happy Bidding!

Thumbnail of user caroler221
2 reviews
0 helpful votes
  • Send Message
December 13th, 2023
Verified purchase

Easy to look at all items for sale. It was nice to have a reminder when the sale went live so I could monitor my bids.

Reason I chose this business:

Prior use at another household sale in our area.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Carole, we're delighted to hear you enjoyed a hassle-free shopping experience! We understand the importance of staying informed, and we're glad our reminders were helpful. If you ever have more feedback or questions, feel free to reach out. Happy bidding!

Thumbnail of user candicew197
1 review
2 helpful votes
  • Send Message
January 23rd, 2024
Verified purchase

Usually have no problems. Once in awhile the system will over load and cant bid right before item closes

Thumbnail of user raymondp536
1 review
0 helpful votes
  • Send Message
May 23rd, 2023
Verified purchase

Great experience. Able to bid on items without having to travel great distances, or dealing with the crowds. I'm too short to see over the crowds, at least on HiBid I can see what I'm bidding on.

Thumbnail of user johnv2018
John - H. – HiBid Rep

Thank you for your review! We're delighted to hear that you had a great experience on HiBid. Our goal is to make the bidding process easy, enjoyable, and inclusive for everyone. Thank you for choosing HiBid, and we hope you continue to find great items that meet your needs. Happy bidding!

Thumbnail of user brianm4256
1 review
0 helpful votes
  • Send Message
December 2nd, 2023
Verified purchase

My first time bidding, the instructions were easy to follow, and I picked up my product with no issues. Good experience.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thanks, Brian! We're thrilled to hear that your first bidding experience went smoothly. If you ever need assistance or have more items to explore, we're here for you. Happy bidding!

Thumbnail of user donnaa1660
1 review
0 helpful votes
  • Send Message
November 29th, 2023
Verified purchase

The auction site is easy to use, offers clear information, and has a wide variety of different types of auctions. Highly recommend.

Very helpful.

Reason I chose this business:

Originally due to a local auction by Pennington Auction Company. After that through emailed offers.

Service
Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Donna! We're thrilled to hear you find our platform easy to use and enjoy the variety of auctions. If there's anything specific you need assistance with, feel free to let us know. Happy bidding!

Thumbnail of user grantl82
1 review
1 helpful vote
  • Send Message
July 4th, 2020

I have won many good items from some good people selling on Hibid. I dont win everything I bid on but there are some good deals from reputable sellers.

Thumbnail of user ritab742
1 review
0 helpful votes
  • Send Message
June 26th, 2023
Verified purchase

Auctioning is the Best With Hi-Bid
They have their act together when it comes to Online Biding. They really
Make it easy! I go with them every chance I can.Thsnk You Hi- Bid!

Reason I chose this business:

Because it's easiiest to Bid and they just know what they are doing!

Thumbnail of user sarahm3565
HiBid R. – HiBid Rep

Hi Rita! Thank you so much for your review! We're thrilled to hear that HiBid has impressed you and that we've made the process easy for you. Providing a seamless and user-friendly experience is something we take great pride in, so it's fantastic to know that we've hit the mark with you. We appreciate your loyalty and trust in Hi-Bid for your bidding needs. It means a lot to us that you choose us every chance you get. If you ever have any questions, feedback, or need further assistance, please don't hesitate to reach out. We're here to ensure that your bidding experience remains exceptional. Happy Bidding!

Thumbnail of user shaynao11
1 review
0 helpful votes
  • Send Message
November 30th, 2023
Verified purchase

Was able to purchase what i wanted at a cheap price! I love how much less stressful it is versus an in person auction, not mention much quieter!

Reason I chose this business:

Found on facebook and liked the layout

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Shayna! We're thrilled to hear that you found the bidding process easy and stress-free. We strive to create a seamless and enjoyable experience for our users. If you have any suggestions or if there's anything else we can do for you, feel free to let us know. Happy bidding and enjoy your purchases!

Thumbnail of user elianpo86
1 review
0 helpful votes
  • Send Message
February 1st, 2024

I ordered a gold chain and what I got is actually comical.

I absolutely did not receive what I ordered.

* HiBid attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Elizabeth, we've contacted you via private message to address these concerns, we look forward to assisting you with this matter. Thanks, The HiBid Team.

Thumbnail of user chanced27
1 review
0 helpful votes
  • Send Message
March 11th, 2024
Verified purchase

Paying for item is difficult. Im having a hard time with payment

I called the numbers that were listed and no ansewer and mailbox was full

Service
Thumbnail of user cheryll1263
1 review
0 helpful votes
  • Send Message
May 18th, 2023
Verified purchase

I have had mainly very positive experiences with Hibid. My only difficulty has been purchasing from another state - the payment, shipping, process itself can be complicated.

Reason I chose this business:

Online recommendation

Thumbnail of user johnv2018
John - H. – HiBid Rep

Thank you for your review! We're glad to hear that you've had mainly positive experiences with HiBid. We understand that purchasing from another state can sometimes introduce complexities in terms of payment and shipping. Each auction and seller may have their own policies and processes in place for these situations. We recommend reaching out to the auctioneer or seller directly for assistance and clarification regarding the payment and shipping process. They will be able to provide you with the necessary guidance and support to ensure a smooth transaction. We appreciate your feedback and value your experience on HiBid. Thank you for being a part of our platform!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

About HiBid

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.

Ideal For Local & Online Auctions

HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.

Auctions For Everyone

Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of categories from the menu on the homepage. Featured and Hot auctions below the search bar show auctions currently trending on HiBid, and there’s a Top Picks For You section featuring items bidders might be especially interested in based on previous visits to the site.

Simplicity & Support For Auctioneers

To streamline the online auction process, HiBid.com was built from the ground up to work alongside Auction Flex 360, a full-service auction management solution. Auction Flex 360 provides auctioneers with clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel bidding, and other features that help effectively run auctions. Auctioneers can specify auction details such as commission, seller tax, buyer premiums, and buyer tax. Auction Flex 360 staff also provide support before and after the sale to make the auction experience as smooth as possible for buyers and sellers alike.

Auctioneers, Get Started Today!

With the ability to sell just about anything and the flexibility to select the online auction format best for particular auction assets, HiBid.com is the most reliable way to reach more bidders around the world, generate more bids, and realize higher sold prices. Auctioneers can visit Auction Flex 360 to get started with a free trial.

Business History

HiBid is a robust online auction platform supporting multiple types of bidding for online-only and in-person auctions. HiBid is the integrated web service and bidding solution for Auction Flex 360, which is the leading auction software for live auctions. HiBid is unique in that it is both a private-label solution and a portal.

Auction Flex 360 includes cataloging, clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel, and more. Auction Flex 360 also provides a seamless solution for auction companies to upload auctions to their websites and accept internet absentee bids, conduct internet-only auctions, or offer webcast live internet bidding.

Company Representative

Thumbnail of user ellim11
Elli M.
Manager
Typically does not respond to reviews

How do I know I can trust these reviews about HiBid?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HiBid?