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Overview

Hesimple has a rating of 4.23 stars from 1,001 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hesimple most frequently mention customer service, good quality, and online store. Hesimple ranks 2411th among Women's Clothing sites.

  • Service
    20
  • Value
    20
  • Shipping
    22
  • Returns
    8
  • Quality
    23
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
5
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What reviewers want you to know

Positive highlights

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Critical highlights

  • As a specialized clothing brand I have never experienced better customer service and product quality.
How would you rate Hesimple?
Top Positive Review

“Continous client”

Cerys G.
7/5/19

Hesimple is among my four favorite online stores. I am a continuous client, and I can recommend the store. If you want to have nice clothes for a low price, you have to be patient with the shipping and ready!

Top Critical Review

“Not the right size”

Anthony A.
12/5/23

Wrong size I need a 2x in men's not kids way to small don't fit its like stuck on me like glue and I need a new one

Reviews (1,001)

Rating

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Reviews that mention popular keywords

customer service (106)
Thumbnail of user kajsae
1 review
1 helpful vote
July 22nd, 2019

Trousers "striped linen" ha- kiss my $#*!! It's polyester and they are not striped in any way. Polka dot shirt was like a paper cloth. No cotton in sight just poor quality polyester. Don't buy from this site!

Thumbnail of user cheryll383
2 reviews
0 helpful votes
July 3rd, 2019

Ordered 7 items back in May 2019. It is now July 2019 and I have received 5 of the items. The sizes are all over the place, so nothing fits. The fabrics that were used were cheap and flimsy. I will not be wearing any of the five items... don't know if I will ever receive the other two items. Will never-never order from this place again.

Thumbnail of user virginiab151
1 review
1 helpful vote
June 17th, 2019

I ordered a blouse which took a month to get here, and it doesn't even fit around me. I ordered the same size I do on other sites. I don't even want to try and return it because it takes so long for shipping. Will not use this site again. I hope this wasn't just some scam to steal my data.

Thumbnail of user bertj14
2 reviews
1 helpful vote
July 4th, 2019

My wife ordered 4 items, received two. Shoddy pants wrong color and wrong size and a stained blouse. She contacted the company and was told that it would be cheaper to keep them than to send them back to China and pay the tariff! I see that the positive reviews on this site are not written in standard English.
Bert

Thumbnail of user barbaraf295
1 review
2 helpful votes
June 22nd, 2019

Ordered xl shirt it was so small more like a small size. Cannot find way to send back for exchange. They are a scam do not use. Look beautiful on web page but material is not nice and XLmade for a small teen.

Thumbnail of user vickin22
1 review
4 helpful votes
June 3rd, 2019

Sizes inaccurate. Unfinished cuffs. Would not purchase anything else. Hoping this helps others. These same clothes appear on sites with other names

Thumbnail of user marief98
1 review
1 helpful vote
July 4th, 2019

Nothing ordered was as described! Linen dress made out of nylon. Cost to return to CHINA is more than items. Don't waste you time, big disappointment!

Thumbnail of user anthonya1781
1 review
0 helpful votes
December 5th, 2023

Wrong size I need a 2x in men's not kids way to small don't fit its like stuck on me like glue and I need a new one

Tip for consumers:
Your service sucks I waited a month for you to send the wrong item

Products used:
A heated vest and you sent me the wrong item

Service
Value
Shipping
Returns
Quality
Thumbnail of user darleneb105
2 reviews
0 helpful votes
June 5th, 2019

Low Quality Clothing
Sizes are Wrong
Unable to make returns
Shipping times are over a month

Buyer Beware! Avoid this site! You've been warned!

Thumbnail of user leilaa12
1 review
4 helpful votes
June 22nd, 2019

Clothes take more than a month to arrive. Horrible quality, poor fitting ( actual size is 2 size smaller), and it is not worth to return. The day that a bought it online my card was cloned from another China website ( just a coincidence?). Stay away.

Thumbnail of user taviei
1 review
0 helpful votes
April 2nd, 2020

Terrible company. Cheap materials and inaccurate sizing. They refuse to give refunds and are uncooperative. Stay away!

Thumbnail of user lizs180
1 review
1 helpful vote
November 7th, 2019

I bought two items from Hesimple and am very unhappy. The dress came in the wrong colour and was not linen as advertised but cotton and polyester. I used the company size guide but the top was too small.
I posted the items back to China in July 2019 with the information provided to me by Hesimple to get a refund but it has now been returned to me in Australia by post 3 months later, having been stuck in Customs in Guangzhou for all that time.

So, I am stuck with them and am $100 out of pocket.
Do not take the risk with purchasing from them.

Thumbnail of user margaretc253
1 review
5 helpful votes
June 19th, 2019

Clothing poor fit, advertised as cotton but in fact cotton/polyester. Sent in endless loop when I tried to return. Reported them to my credit card company, which issued refund and will deal with them. Don't patronize this shady business!

Thumbnail of user maxinen7
1 review
1 helpful vote
September 15th, 2019

Consumer BEWARE. The clothing is not as advertised. The sizes are all over the place. They require a return label to send stuff back - BUT IT NEVER GETS TO THEM. Three months from Canada and they have not received the parcel and thus NO REFUND. THIS IS ALL A SCAM!

Thumbnail of user debs224
2 reviews
4 helpful votes
June 17th, 2019

From initial advertising for this company you would not know their items originate from Guangzhou China. Return or exchange is a scam! You will not see your money returned! Do not buy from this company! Their sizing is waaaay off the mark too. They make you jump through hoops knowing you won't accept a 15% return of funds to go towards alterations instead of you returning items to China plus customs! They obviously have scam distributors scattered throughout North America acting as the middleman but the return address (which is somewhat dubious!)cannot be used to send back items. Which I already did giving them the tracking number too! Never again. Once bitten.

Thumbnail of user colleenb133
1 review
4 helpful votes
June 19th, 2019

Very disappointing purchases. I did not realize until Paypal went through it was a Chinese company. When the items arrived I was surprised. The pictures on the website are quite inaccurate. The sizing and coloring as well as quality is lacking. The seams are poorly fabricated. Reading other reviews I realize returning items is fruitless. Not recommended.

Thumbnail of user lo55
1 review
4 helpful votes
June 25th, 2019

The two shirts were a terrible fit and made of the worst quality material you can imagine. I actually liked the pants and wore them for one day, only to have them literally come apart at the seams. As for the shorts I ordered, who knows? They never arrived. I can't fathom that there are people writing 4 and 5 star reviews on this site! Literally the worst clothes I have ever ordered. They look good in the pictures, but it's all smoke and mirrors.

Thumbnail of user deborahd210
1 review
3 helpful votes
June 22nd, 2019

Buyer beware! You have to return to China pay for shipping and then any custom fees! REALLY! Stay away from this company.

Thumbnail of user carolyng183
1 review
2 helpful votes
July 4th, 2019

The website says that returns are simple and easy. I received the clothing I ordered, none of which was the quality or design shown on the website and wanted to return all of it. The customer service rep told me I would have to send the clothes to China for return and instead offered a 15% refund and I would keep the clothes. The cost to ship to China exceeded the value of the clothes. This vendor is misleading on all fronts.

Thumbnail of user tinam453
1 review
4 helpful votes
May 30th, 2019

I just received my order after almost a month. The clothes were not what the catalog presented. I am a size 2 and ordered a small which normally is ok for me. The shirt was way too small and the pants were enormous. I want to return them but there is no return form or address for me to do so. I am extremely disappointed and will not order from them again.

Thumbnail of user giuliac7
2 reviews
19 helpful votes
June 27th, 2019

I say only I've lost my money and this Company is a scammer and merchandise is just rubbish. Now I want to return the items (I don't desire rubbish in my home) but it's impossible to find the address. By the track of my order, I knew the Company has the warehouse in Guangzhou (China) and I think that I'll send the parcel to the first address that I find and with this name LOGISTICS CENTER.

Thumbnail of user franm67
1 review
1 helpful vote
January 22nd, 2020
• Updated review

They don't take returns but if they do it is in China and costs more than the product.
Buyer Beware. Terrible quality fabric.

Fraudulent company.
December 22nd, 2019
• Previous review

Horrible product and they won't return my money. Reported.
BEWARE! Do not buy from them. You will be sorry.

Thumbnail of user theresah233
1 review
2 helpful votes
June 13th, 2019

I ordered a shirt and slacks using their sizing chart. The company sends from China and took "weeks" to come. The top was not hemmed and frayed and the slacks were too small. Tried to return them but was advised it would be expensive for me to return and could take a long time. They offered me 15% to hire someone to alter the clothing. On a $50 purchase that is $7.50. Stay away from "he simple.com"!

Thumbnail of user marthaa219
1 review
0 helpful votes
September 9th, 2020

First of all they are located in China, it takes months and months to receive the order. If you are not satisfied you need to ship it back to China at your own personal cost and after going through hoops to get the return address. When the order is returned to China, it may not be delivered because of governmental rules. Be wise! Stay away.

Thumbnail of user wendys113
2 reviews
5 helpful votes
August 19th, 2019

Only 2 out of 3 of my items were in my order. They never sent the other or gave me a refund for it. The other 2 items were awful quality and not as they appeared in the photos.

Stay clear of this company.

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