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Claim Your BusinessHertz.com has a rating of 1.47 stars from 371 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hertz.com most frequently mention customer service, credit card, and rental car problems. Hertz.com ranks 190th among Car Rental sites.
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This service rescued me when I urgently demanded a car to drive. You easily choose th pick up and drop off locations, as well as specify precise time period, and you can enjoy a wide selection of cars of different classes. That is what I liked the most about Hertz. As far as I know the service is represented not in every state but I was in Florida, so grabbed this chance and again thank you very much for saving my life, LITERALLY!
Long story short Hertz would not refund my account after dropping the car off early I talked to numerous hertz customer service people who all assured me I'd have my money back within 7-10 business days - I asked to speak to the supervisor Earnie who said you were refunded yesterday -if it's not in your account take it up with your bank- and hung up on me, so I did my bank got me my money back - two months later Hertz sent me to collections for the exact amount they owed me. 9 month ordeal still going on.
This service rescued me when I urgently demanded a car to drive. You easily choose th pick up and drop off locations, as well as specify precise time period, and you can enjoy a wide selection of cars of different classes. That is what I liked the most about Hertz.
As far as I know the service is represented not in every state but I was in Florida, so grabbed this chance and again thank you very much for saving my life, LITERALLY!
I always use Hertz services when travelling they deliver the car to where I need it, which is very convenient.
My son and his friend flew from Ohio to San Francisco and intended to drive to Oregon. We rented a car from Hertz via AAA. Had everything pre approved. I called Hertz at the San Francisco airport the weekend before the boys left to verify the reservation, was told all was ok. When the boys arrived, Hertz would not give them the car. The manager was no help. I called the Hertz office, they were no help either. We had to purchase another plane ticket to get the boys to Oregon. Lesson learned, will not use Hertz again.
Usually great cars and service, more so if you have their Gold Card. But careful with the add ons, like pre-purchase of gas tank, EZ-Pass device, toll charges, etc. It can add some heavy weight to your bill. Read everything. Ask about everything
Had a car rented for three days as my cat was in the shop. My car wasn't fine at the end of the three days so I called and asked for an extension. I was expecting them to price gouge me but they did not. Great customer service and great price!
I rented a car at Seatac (Seattle) airport with Hertz from June 17th to July 4th 2015 and exactly got what I ordered six months ago: an excellent Mazda 2 automatic for a price of 442€. Driven more than 5000 km (3155 miles) without any problem.
At the end I added a US$39.95 giving back an empty tank. The final check of the car lasted 2 minutes and approval given right away.
This is to compare with my previous review with EconomyBookings where their subcontractor Green Motion UK gave me a penalty of £622 for a damage evaluated to £100 by a UK garage.
My advise: always prefer a well known rental car company, the final cost will be surely lower.
Have had a great experience with Hertz in Italy, Bergamo. Liked that the car was new and fun to drive. At the desk got all the help and assistance that was needed, so nothing really to complain about.
Hate the wait at the airport and all the extras like insurance. Why don't they do this online?
I have hired cars many time from them and they are really awesome.
Amazing, I am very happy with cars from this company. Stylish car with no extra fee!
I've rented with Hertz dozens of time, and for the most part, have always been satisfied. Their cars are somewhat better than comparable cars at other rental companies, and their service is decent. Also, if you are a AAA member they have good Hertz discounts--just ask your AAA office or search online for "AAA Hertz discounts".
We originated the car rental industry. We'll never stop innovating it.
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