This website seems to be closed. Find similar businesses
  • HelloTotem

Overview

HelloTotem has a rating of 1.85 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HelloTotem most frequently mention mint condition problems. HelloTotem ranks 83rd among Sell Cell Phone sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I followed their instructions and sent in my mint condition iPhone 4.
  • I sent in our 32gb iphone 4s in mint condition at the end of October.
How would you rate HelloTotem?
Top Positive Review

“I had a couple used blackberries sitting in a drawer...”

Sonny P.
7/11/13

I had a couple used blackberries sitting in a drawer... figured I'd rather have cash than let them collect dust. I tried to sell these on eBay but dealt with nonpaying buyers on each one. Figured I'd give Totem a shot to just get paid, and it worked really well! Got a great deal with NONE of the headaches. Give them a shot you won't be disappointed.

Top Critical Review

“Pompous crooks--wish I could give them a minus 5”

Yvonne m.
4/25/16

Sent phone in using their protective packaging. When I didn't agree with the amount offered afterward, instead of returning MY phone, they sent me someone else's phone... AND shipped it in an 8 x 11 nylon envelope with 1 layer of thin bubble wrap around the phone leaving the delicate phone to slide around the full volume of the envelope. Needless to say the phone arrived with a shattered glass display. They might as well have put a note in it saying "that'll teach you to waste our time." Spoke with the head honcho, Nicholas, and he was condescending and defiant about a proper resolution to this slap in the face. After I threatened legal action the $#*! finally sent me a check in the amount I was expecting. Give the idea of sending your devices in to these people a healthy dose of reluctance

Reviews (33)

Rating

Timeframe

Other

Reviews that mention popular keywords

iphone 4 (12) mint condition (5)
Thumbnail of user sonnyp3
1 review
1 helpful vote
July 11th, 2013

I had a couple used blackberries sitting in a drawer... figured I'd rather have cash than let them collect dust.

I tried to sell these on eBay but dealt with nonpaying buyers on each one. Figured I'd give Totem a shot to just get paid, and it worked really well! Got a great deal with NONE of the headaches. Give them a shot you won't be disappointed.

Thumbnail of user nicholasf16
Nicholas F. – HelloTotem Rep

Thank you for your business!

Thumbnail of user matthewt14
1 review
1 helpful vote
July 11th, 2013

Bestbuy offered me a measly $200 for my ipad. I was so happy to find that totem offered me DOUBLE what best buy was offering. Not to mention they were so much more friendly and helpful! I got my check even quicker than they quoted. I LOVE totem! I will most definitely be selling them my next phone and/or tablet.

Thumbnail of user nicholasf16
Nicholas F. – HelloTotem Rep

Thank you for your business!

Thumbnail of user danh46
1 review
1 helpful vote
July 11th, 2013

A friend told me about hellototem.com. At first I didn't believe him but I gave it a shot. It was just like he said, a box shows up, you put your phone in it, and then a check shows up. I didn't know you could do this! I actually was due for an upgrade so I got the iPhone 5. I sent Totem my iPhone 4S and I got back enough to cover my upgrade. Pretty cool. I wish I knew about this before! Haha

Thumbnail of user nicholasf16
Nicholas F. – HelloTotem Rep

Thank you for your business!

Thumbnail of user adamm67
1 review
1 helpful vote
May 28th, 2014

NOT A SCAM. I worked for these guys and the truth is most people would send in like old blackberrys and say that they sent in Iphone 4s. I don't know if people know this but there are people out there who aren't completely honest if they think they can get money for it. These guys are great and the idea is great. Liars are trying to put this company out of business.

Thumbnail of user princessa
1 review
1 helpful vote
July 18th, 2013

Hello Totem is a GREAT company, They care about they're customers! I would highly recommend them to others! Totem offered me more for my cell phone then any company & it was broken & they still paid top dollars for it! I am one satisfied customer & I will be using them in the future!

Thumbnail of user christag1
2 reviews
3 helpful votes
January 23rd, 2012

If you have old cell phones that you would like to sell for a good price then this the place. They even buy cell phones that don't work or may be damaged. Their offers obviously go on the condition the phone is in and how old the model is. Even for a phone that was 4 or 5 years old they still gave me more than any other place I got an offer from. A newer model I got almost the same amount I paid for it! Great site! They send you a postage paid box for u to send it back to them in. Just make sure you send it back within the 30 days of their offer or their offer goes down. Also make sure u wipe it clean of any data u may have in it before u send it out, because this they do not do when they receive them. But they paid more than any other place I've dealt with before and the check arrived only 10 days after I mailed out the phone. Great site!

Thumbnail of user nicholasf16
Nicholas F. – HelloTotem Rep

Thank you so much for your business!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Mobile reCommerce Company

Company Representative

Thumbnail of user nicholasf16
Nicholas F.

How do I know I can trust these reviews about HelloTotem?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HelloTotem?