• HelloTech

HelloTech

Overview

HelloTech has a rating of 4.32 stars from 3,514 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HelloTech most frequently mention great job, ring doorbell, and sure everything. HelloTech ranks 1st among Computer Repair sites.

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Positive reviews (last 12 months): 71.3%
Positive
114
Neutral
2
Negative
44
71
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Horrible customer service and communication from this company.
  • I disputed the charges with my credit card company.
How would you rate HelloTech?
Top Positive Review

“TV Mount above fireplace”

Tabetha N.
1/28/24

I have so many wonderful things to say about Lamont, I don't know where to start. He was extremely knowledgeable about the service he provided. He was on time, professional, called me ahead of time, so he could come prepared with the correct supplies, he was pleasant to chat with, worked very fast and cleaned up after the job was completed. The television mount works perfect and looks great. I would definitely recommend calling him!

Top Critical Review

“No-shows, no calls terrible service”

Tracy J.
1/10/24

This company is terrible I have had 3 different appointments and techs. 0 out of 3 showed. When you contact them they will give you the run around and ask you to keep giving them a new time slot, only to not show again. They are a joke in the chattanooga, tn area. And have the nerve to say they provide same day service That's a lie. Alarm system was never installed Save yourself the trouble and get someone else

Reviews (3,514)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (81) credit card (20)
Thumbnail of user tabethan3
1 review
0 helpful votes
January 28th, 2024
Verified purchase

I have so many wonderful things to say about Lamont, I don't know where to start. He was extremely knowledgeable about the service he provided. He was on time, professional, called me ahead of time, so he could come prepared with the correct supplies, he was pleasant to chat with, worked very fast and cleaned up after the job was completed. The television mount works perfect and looks great. I would definitely recommend calling him!

Thumbnail of user jeffh2347
1 review
0 helpful votes
February 12th, 2024
Verified purchase

This was the third time Brian has come to my home to fix my home theater. This was the second time I requested him specifically based on outstanding prior service.

Brian has indepth knowledge of everything AV. I'm always amazed at his speed of going through setups, troubleshooting, knowledge of brand devices, and thoroughness to complete the job.

He never seems rushed, or in a hurry to call the job "complete".

I'm so happy to have found HelloTech.

Thumbnail of user donp24
4 reviews
4 helpful votes
January 4th, 2024
Verified purchase

Our HelloTech Tech Bernard was FAST! He had everything he needed, listened allowed me to show him where our Logitech Circleview Doorbell Camera needed to be installed and existing doorbell transformer were located, and immediately started the installation. Finished hardware installation in ~ 15 minutes, He then assisted me in adding our new Logitech Circleview Doorbell Camera to Apple HomeKit on my iPad Pro and verified it was working properly including doorbell chime. AMAZING!

Service
Value
Quality
Thumbnail of user poojak80
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

Ronald, our tech was on time and did his job to perfection. Highly recommend hello tech services for tv wall mounting. Thanks!

Thumbnail of user bernardd195
1 review
0 helpful votes
April 1st, 2024
Verified purchase

Went well. Technician was competent and pleasant. Price was reasonable. Would definitely use them again for other services if needed.

Thumbnail of user williamg3366
1 review
0 helpful votes
February 20th, 2024
Verified purchase

The first tech that was supposed to come out ended up pushing back my appointment, and then canceling on me at the last minute... after I had gotten everything ready for his arrival. Most irritating. But I decided to give HelloTech one more chance, and rescheduled... and I'm glad I did. Staie couldn't have been better. Good communication, knew what he was doing, unpacked the new 85" TV, helped me take down the old one and then put up the new one. Professional, friendly and efficient. Couldn't have asked for more.

Thumbnail of user calvinc250
1 review
0 helpful votes
February 29th, 2024
Verified purchase

He did a excellent job on the the hanging of our tv I'll recommend him to anybody he's friendly and very pleasant

Thumbnail of user jenniferb5271
1 review
0 helpful votes
January 29th, 2024
Verified purchase

Britten did an absolutely outstanding job measuring and adjusting and measuring more to get our TV exactly perfect. He was friendly, gracious, polite, and professional. I'm pretty picky and was very pleased with his fantastic work.

Thumbnail of user kaylam799
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Very quick and efficient service! Excellent first time experience with HelloTech and I will return again!

Thumbnail of user marcusr306
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Justin was very courteous and professional. Great personality and knowledge of services performed. Overall a great person and definitely would recommend Justin to anyone that's looking for work to be done.

Thumbnail of user aprilo132
1 review
0 helpful votes
December 31st, 2023
Verified purchase

Zynobia was the best technician we have ever had! She was thoughtful, knowledgeable, and took her time with all of our questions. She is a HUGE asset to Hellotech, so I hope she gets a large Christmas bonus for all she did to help us and representing your company. She drove a long way to get to us, and she was delightful! I will recommend her to anyone I know wanting this service.

Thumbnail of user barrym716
1 review
0 helpful votes
April 6th, 2024
Verified purchase

Excellent responsive and professional service
Would definitely recommend

Thumbnail of user jamestw
1 review
0 helpful votes
February 5th, 2024
Verified purchase

Use this service frequently and always get great results! Definitely recommend

Thumbnail of user jennyk436
1 review
0 helpful votes
March 16th, 2024
Verified purchase

Issac was fantastic. Knowledgeable and communicated well. He was able to adjust his schedule to finish the job.

Thumbnail of user anonymousu420
anonymous U.
3 reviews
1 helpful vote
March 18th, 2019
Verified purchase

Lindsay made the process so easy and even on short notice accomodated my time and had such a pleasant attitude

Thumbnail of user megc104
1 review
0 helpful votes
December 31st, 2023
Verified purchase

This tech showed up on time, was knowledgeable, fast and got the job done! It's rare these days so I really appreciated it.

Thumbnail of user jordanz155
2 reviews
1 helpful vote
January 29th, 2024
Verified purchase

Excellent service, on-time, friendly and was great about explaining options and troubleshooting issues while ultimately resolving any issues and ensuring everything was set up to my satisfaction and working properly before leaving.

Thumbnail of user lauram430
Laura M.
1 review
0 helpful votes
February 10th, 2017
Verified purchase

Jason really impressed my dad, who is a retired electrician. Jason arrived early, quickly diagnosed the problem, and efficiently fixed in 20 minutes or less. Jason was also very patient with my dad's voice prosthetic. Thanks so much. We will definitely use your services again

Thumbnail of user kellyd1779
1 review
0 helpful votes
January 20th, 2024
Verified purchase

Hello Yech Kenneth did an awesome job setting up my Sony System. Highly recommend HelloTech.

Thumbnail of user davepp1
1 review
0 helpful votes
February 6th, 2024
Verified purchase

The HelloTech service rep (Mark) was on time and he did an outstanding job! Techs liked Mark are the reason why I use HelloTech for my technical services. He's a keeper!

Thumbnail of user rodw137
1 review
0 helpful votes
April 7th, 2024
Verified purchase

Fast and professional, My take was very friendly and professional, ready to adjust and readjust within the time frame to accommodate both our schedule.

Thumbnail of user wallacem49
Wallace M.
1 review
0 helpful votes
March 10th, 2020
Verified purchase

Very good service very fashionable very knowledgeable very courteous respectful they are the best tech guys I give them 10 Stars

Thumbnail of user michelec969
1 review
0 helpful votes
April 11th, 2024
Verified purchase

David with HelloTech was on time, efficient and very pleasant and professional. Based on my experience with HelloTech, I would recommend using them.

Thumbnail of user lakettal1
1 review
0 helpful votes
January 4th, 2024
Verified purchase

Out tech explained to us the options of putting up the mount.

Thumbnail of user michelew618
1 review
0 helpful votes
March 18th, 2024
Verified purchase

Everything was good my tech was very nice and he explain things to me before he was done

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