HelloTech

This company is a scam. To EVERYONE! They hide an auto renewing subscription fee on your credit card! Took me several months to figure it out. Not to mention the person I paid $179 never did complete the job-- had to hire a different contractor. STAY AWAY!

(1) While they say they don't charge until completion, they "pre-charge" your card (2) No easy way to contact them (3) their chat is 100% robot so don't expect an answer to any questions (4) appointment made with a tech for 6...he never arrived. He never called. He never texted...just ghosted. (5) After I found a phone number & spoke with a real person, I received a text telling me that the tech was no longer available & that I'd get a text with a future appointment date/time. Horrible experience. Not making this mistake again.

I have had the WORSE experience with HELLO TECH - They are charging me $19.99 per month for a service I never authorized - I strongly suggest if you decide to use this company record your own call -- Their business practices are NOT honorable -- Use at your own risk - Best Buy - the Geeks are the way to go
I have also reported this to the Business Bureau and ironically there were other complaints about the same thing

Emailed HelloTech to schedule an appointment for help setting up a new computer. After some back & forth, a time was agreed on & a technician was assigned. One minute later I received a cancellation notice with no explanation. Wasn't sure if that was for the initial time slot. After emailing them, turns out their system has a provision for cancellation that is easy for the customer to trigger by mistake. Doubt that since I only opened the email. The $25 fee will be counted as price of using this company despite bad reviews.

HELLOTECH = HELLOSCAM! BEWARE! The customer must cancel an appointment at least 3 hours ahead but it is OK for them to cancel <30 minutes before. As an independent contractor, I had to take a day off without pay for this. I now see they have charged my credit card already when they said they would not until job complete! They are also charging $4.99/ month for some "membership fee" that was not clearly communicated ahead of time. DO NOT USE HELLOTECH!

I called hellotech and reserved for a guy named Bryan to wall mount my TV
He was 3 hours late. Then he proceeded to drill into my new wall making holes and scratches everywhere.
He couldnt even mount the TV straight. Then he went on to mount the soundbar. The idiot didnt know what he was doing he used the wrong screw. To make things worse he drilled into the brand new soundbar so it would fit the screws he found in his truck. Made a total mess. He dropped an extension cord behind the wall, which is against electrical code. Then said he should come back another day after 6 hours on the job unable to mount a tv or soundbar. Called hellotech about their awful technician they said they will have to send someone out to assess the situation even after sending them photos of the destruction. They took another reservation they couldnt keep it. Said they needed another week to find someone. Totally awful service. I hired a guy I found on yelp. He has been fixing problems from HelloTech technicians regularly. Do yourself a favor. DO Not use HelloTech. Their technicians are just random people without license. HelloTechs technician application probably anyone can complete, and according to the guy I found on yelp that fixed the tv, holes and soundbar in 30 minitues they dont even pay their technicians on time. Everyone should know this service is totally lousy and awful.

It would be nice if I could give this company a zero! Who knows when / who will show up- they give you a ton of "back up dates" for this reason! Inexperienced various random people show up after weeks of waiting ….unsure if they even know who they are sending out to your home!

We have Two Nest doorbells with two chimes and Google mini. The chimes stopped working, Called Hellotech. The tech came wasted three hours and short circuited and fried our transformer for the chimes and possibly Doorbells and Chime connect. The tech said he could not do the job and someone from Hellotech will bring a new transformer and fix it. Called their 844 number for support, it goes to someone in Philippines with children running in back ground. She could do nothing. No manager to escalate and no phone number for additional help.

Their experts are clueless duffers and Hellotech has zero real support or customer service. Avoid them at all cost.

I purchased a Honeywell Smart Thermostat and hired a technician via HelloTech in mid-November to replace my current thermostat in my brownstone. The technician installed it, but didn't check to see if it worked. It didn't and my house was without heat for me and my tenants. I called HelloTech within a few hours, and they promised they would reach out within 24-48 hours. They didn't. My house was without heat for six days in 30 degree weather, I called every day to resolve this issue and talked to absolutely useless customer service agents that promised that they would get back to me, only to completely disappear. Finally, I had to hire an emergency electrician to come in and tell me that the thermostat was faulty. When I finally did get a hold of someone at HelloTech who did something, one week later, they told me I would have to return the thermostat, wait for a new thermostat, then make a new appointment with a technician. That would mean 2 1/2 weeks without heat in December. They offered no solutions.

This was an absolute nightmare. DO NOT HIRE HELLOTECH. I have truly never received such horrendous customer service in my life. I have been emailing them every three days since trying to get a full refund for the thermostat (which they finally provided me a UPS shipping label for) and the labor. This cost me about $900 more than it should have, with the HelloTech cost plus the emergency electrician. Truly unbelievable. I've had plenty of bad experiences with contractors, but this takes the cake. BEWARE.

I had Hellotech come to my house to work on my computer-- they came,stayed 3 hours said it was fixed and left. Next day I try to use my computer and it is doing the same thing they were to have fixed, I called Hellotech told them my problem, they put a guy online to fix. I told them not to charge me when they did not fix the first time. Three times they charged me, 2 online and 1 in home visit. The third time seems to be working. So they have charged me $300.00 to repair what should have been done on the first visit. I will be contesting 2 of the 3 changes.

WORST CUSTOMER SERVICE again (as noted above too)
Atlanta GA, Decatur GA, Norcross GA areas HelloTech did the Opposite of their motto, "HelloTech. Goodbye Frustration."

As a Tech Challenged Senior (and veteran) I need to build a business "relationship" with a GOOD tech assist business.

Yes, PAYING. But, buying into their ongoing 24/7 subscription plan (despite very low budget), and expecting to pay for each visit too, I would think they would be encouraged to mutually work into an ongoing Relationship of business.

The encouraging reviews I read certainly illustrate such a picture could be possible with HelloTech.

But... NO! They don't want to read my order form and communicate to understand the present abd future promise of their money flow nor do they want to simply set that this first visit will be $X for 1 hour shared home visit.

Remember: submitted order form details my planned ongoing business with subscription and what I need to do in the home visit.
Instead, the customer service rep opts to Start our communication with detailing each device which Might receive a few minutes of servicing in the 1 hour (total) visit and start our communication with detailing that each device is a seperate and additional $79 charge.

Certainly, there is no combined immediate and LongTerm value to the business mindset. The idea of business sales through longterm Relationship sales ABSOLUTELY doesn't enter into their modality at all.

Topping all that off, this Business opts to call me on less than their Business phone resulting in me being unable to hear them And having to endure squawking in my ear.

So..., then they call back still on a lesser unhearable painful line and again try to Immediately resume telling me about each dime I must pay. (I could hear bits.)

Would you want to build an ongoing sales Relationship with this?

I finally gave up trying to schedule the service. They seem to have a policy for cancellations on the customer end that would penalize you for last minute cancellations. They just cancelled on me 1 hour before the scheduled service.

Set an appointment over a week ago and no confirmation for tomorrow when I needed it done. Called them and chatted with them, but no confirmation. Go to Geek Squad.

They came out bTo repaint one iitem disconnected another servic reed's I had now they want to charge me to have it turned back on.

I called this company for TV remote service. Upon arrival the next day, the tech arrived with NO tools to service my TV. Really?... To compound the problem, he spoke remedial english. Really?... I scheduled another appointment the next day but this technician was late 4 and half hours! Really?... How is it possible that this tech was more incompetent than the first? He had no idea where to start! Really?... I cancelled the order and had to call back and get the $95 "hold" off my credit card!... This company states unequivocally that they do NOT charge your account until the job has been completed! Really? This is unacceptable!... From top-to-bottom this company fails miserably! There is such a disconnect from the home office to customer service, from customer service to the techs in the field, and the techs to the paying customer.
Absolutely NO communication!... This is the WORST experience I have ever had dealing with a business! Stay away!

They told me someone would text or email on my appointment. That never happened waited for hours and no response. Waited until the next day again no response. Finally I called and was told don't know what happened.

I scheduled to have a TV mounted. After three weeks of waiting and three no-show appointments. I had to hire another company. I would not waist my time or money with this company.

This is the worst tech company I have dealt with. They have cancelled 3 times. They cancel one hour before the appointment. Do not use this company

Was told job could be done the same day and that there was a technician available before paying. After paying and waiting 7 hr was told they're still looking for a technician then was told by phone rep to be honest nobody's coming today. If u need it done fast just go somewhere els or this could be u.

HelloTech installed my TV on the wall on December the 2nd 2023. They charge me $148 with a membership fee of $19.99. The mechanic that installed my TV was polite and courteous and he did an excellent job for which I gave him a nice tip. HelloTech did not make it clear that the membership fee was a monthly fee that would last one year and roll over until October 2026. I sent an email to them on March 5th 2024 stating that I want them to stop billing me the $19.99. They sent me instructions on how to cancel their membership fee. This is where they made it very clear that their membership fee was a monthly fee that would last a year. I called them that same day and ask them to stop billing me the monthly fee they said they would not, I asked them if they could change my yearly plan to a 6-month plan and they refused I also asked them if they could change it to the hellotech light plan they also refused to do that for me. The only thing they could do for me was to turn off the auto renew. They have billed me $19.99 for 4 months now. I feel like they should reimburse me for at least three of those months.
I have read several complaints about HelloTech on this same subject of membership, and you can clearly see they are deceiving people deliberately. This is what most people refer to as a scam.

Do not use this company. They lie, they hang up on you, they just don't care. There is no premier service here. You can't even speak to a supervisor in a reasonable amount of time. They remoted in and crashed my computer. Then they didn't send a technician. I waited four days without being able to run my business. Calling several times a day. Since I couldn't get them to help I got another person and sent them the bill. They refused to reimburse it saying I made up the part of them remoting in and sending my computer to black screen. Do not use this company. They should go out of business. I am in the service business and they are nothing but liers and scammers. Shame on you.

I was very excited when I discovered HelloTech. A quick, responsive, technologically capable repair and support service for everything tech. But I was quickly disappointed. I had to wait weeks to schedule my first appointment. My tech arrived several hours late. He wasn't able to fix the problem with my remote. So I cancelled my service. Or so I thought. The auto renew notices kept coming month after month, even though I was no longer using the service. When I received my most recent auto renew notice, I went on line to cancel. Spent fifteen minutes trying to discover where I could cancel. Entering "Cancel" into their search engine produced no results. I finally saw a chat pop up and talked with a bot for a few minutes before they brought on (ostensibly) a live human, who took about five minutes to resolve my problem and cancel my auto renew. She also explained how I could have done it myself, which was a set of convoluted steps. Whoever runs your customer service operations could learn a lot from reading Carmine Gallos books (especially The Apple Experience; The Innovation Secrets of Steve Jobs). On paper, Hello Tech could be a GREAT service. But you need to get the engineering of your customer experience right. What are you trying to sell? I would think, delighted and happy long term relationships, while reducing anxiety amongst your customer base.

Worst company ever!
HelloTech does not train their techs, plus their techs are unreliable! First tech was scheduled (and I took off of work for the appointment), never even showed up. His name was Sammel. He wasted my day and time. Second tech was scheduled for two days later. He showed up on time and had no idea how to put together the Simplisafe alarm system. He had me helping him, calling tech support and wasting my time for even hiring him. His name is Abayomi Lucas (user ID # *******). He was a very nice person with zero tech knowledge. He was at my home from 10am till 12:30pm and only installed 2 censors until I was fed up with teaching him how to program. I knew how to program, but needed help with the actual installing. He wasn't any help; I was teaching him. At 12:30 pm I was fed up and told him he needed to go home. We had 12 more censors, a video doorbell, 2 motion detectors and 2 video cameras that still needed to be installed and set up. At the rate he was going, it would have been midnight. I decided to cancel the entire service including with simplisafe. We are now searching for alternative alarm systems that will be professional and have knowledgeable technicians who are TRAINED AND RELIABLE.

When complaining to the manager, "Tom", as he told me, he was very rude to me as I was telling him what happened. The most unprofessional company that I will make sure I will spread this review far and wide sho they don't do this to anyone else. They need to vet not only their techs, who are unreliable and not technically knowledgeable, but also vet their managers named Tom.

HelloTech does not train their techs, plus their techs are unreliable! First tech was scheduled (and I took off of work for the appointment), never even showed up. His name was Sammel. He wasted my day and time. Second tech was scheduled for two days later. He showed up on time and had no idea how to put together the Simplisafe alarm system. He had me helping him, calling tech support and wasting my time for even hiring him. His name is Abayomi Lucas (user ID # *******). He was a very nice person with zero tech knowledge. He was at my home from 10am till 12:30pm and only installed 2 censors until I was fed up with teaching him how to program. I knew how to program, but needed help with the actual installing. Here wasn't any help. I was teaching him. At 12:30 pm I was fed up and told him he need to go home. We had 12 more censors, a video doorbell, 2 motion detectors and 2 video cameras that still needed to be installed and set up. I decided to cancel the entire service including with simplisafe. We are now searching for alternatives. When complaining to the manager, "Tom", as he told me, he was very rude to me as I was telling him what happened. The most unprofessional company that I will make sure doesn't do this to anyone else. They need to vet not only their techs, who are unreliable and not technically knowledgeable, but also vet their managers named Tom.