Hello Molly

For starters all their quality is terrible. These same dresses can be found on Amazon or even Shein for a fraction of the price. Their sizing is all over the place as well. What really makes this company terrible is their returns department. I sent four dresses back six weeks ago. I've emailed five times to see if anyone can confirm where my returns are since I haven't seen a credit come through and it's close to $400. I got a response initially that said it takes 10 business days to process. This response made no sense as the whole reason I emailed was because it had been way more than 10 business days. I've emailed three separate times since then trying to get ahold of someone and I get nothing. They essentially stole hundreds of dollars from me and now won't reply to my inquiries. I'd never order from here again.

I ordered a dress for my day and didn't realize that Hello Molly does not refund returns. I sent the dress back and received an email stating that I have funds to shop. Site says to check out as a guest, not express check out. I did this multiple times and the transaction continues to default to shop pay without my credit as promised.
4 msgs later and no response from Hello Molly. The took my money, took the dress back and now I am out $70.!

This is now my fourth day without a reply to my return question. Shipping is paid for by the buyer BOTH WAYS and costs $10. So, the dress didn't fit and now I am out $20 just for shipping. Plus, NO REFUNDS. Even if you don't want store credit, that is all you get. I refuse to buy from them ever again. Beware!

Returning only for store credit is a red flag. It is very annoying. I have bought a few dresses from here, they were not up to the standards I would have hoped. Got a floral short dress that was 'double lined" like saying 2 ply toilet paper is "thick". Got a white dress (yes two layers but it doesnt count) that was see-through so I had to buy a slip to wear under it. Pricing is fine-ish. Most of their dresses are 75-120 and they are basic designs with above mentioned quality. They have some nice looking dresses for 200-350 but I dont trust the returns or quality enough to order from them.

Purchasing from Hello Molly in the US is an absolute nightmare and I couldn't be more disappointed in my experience. As a pregnant woman, finding clothes that fit can be extremely challenging. Having a store-credit-only return policy in 2022 is unacceptable and causes your business to look like customer service is the lowest priority. It makes sense to order several sizes from US vendors to determine what fits. Two items were terrible quality with zippers that were non-functional, and now I'm stuck in this ecosystem. Hello Molly needs to make their return policy more prominent as to not mislead consumers.

The fabric was horribly cheap, cuts were poor quality and I knew I was returning before I even tried items on. To my disappointment no refunds. I'm stuck with their terrible quality cheap fast fashion trash.

I know I should have read the reviews first but I did not. I ordered a large in every size because these cheap sites usually work that way. 100% of what I ordered was too small. One dress was covered in glitter which is all over my house now. The best part is they only issue store credit for returns. I would never purchase anything else from this company but now I'm stuck. Hello Molly is a complete scam, I would not order from them. You can find the exact same clothing in other stores that likely offer returns, like Amazon for example. I learned a lesson for sure.

I also knew I was going to return it without trying it on. I bought a white dress that looked so good on the model and was absolutely not like the photos. The straps of the dress were like the poorest quality of shoelaces. 100% DO NOT RECOMMEND.

I've been dealing with the customer service team for a couple of days now with my initial issue not being listened to until having to explain several times, which is disappointing. Sizing at Hello Molly runs extremely small and I've had several credit notes. I ordered a skirt and the quality was INCREDIBLY see through and quality overall on products, is quite poor. I've requested for a REFUND to my card as that is an entitlement to customers. Offering ONLY credit notes is actually illegal for a company to do. Haven't got a reply since. Will be taking this matter further.

Okay, first be careful of sizing, I read the size chart and ordered a Large, which was WAY too big. Second, returns SUCK! They make you pay $10 and then they only give you a credit! But the worst part is that my credit is in my account, but every time I go to order, it won't let me apply for the credit! It says in the return email that I will have the option to choose to use my credit when I check out but NOPE! I have been calling and emailing for 4 days now with no response :( I was hoping to have this dress for my event but looks like that is not going to happen and they have $100 of mine now! Find another website that doesn't make returns so difficult!

Beware, Hello Molly issues credits for returns. Then they expire, although their site does not state this. Out my money,, with no merchandise! HORRIBLY CUSTOMER SERVICE!

I ordered a dress from here that shipped out fairly quickly, but when it arrived and I tried it on it fit super weirdly so I sent it back hoping to get a refund. First, I had to spend an extra $10 for shipping to send it back, and then when it got processed 3-4 weeks later, all I got back was store credit! I got the dress, but it feels like a scam the way that returns are handled, and I'm definitely not shopping here again. The cheap clothes aren't worth the price or aggravation.

The dresses were poor quality and one of them was damaged. My package was over valued by $100 so I had to pay over $70 in duties for two dresses. (They wrote $295 on the package instead of $195)

Even if you're returning due to damage, you have to pay for your own shipping if you live outside of the US or Australia. That cost me $50. I debated whether it was even worth returning vs. selling the dresses, but I returned anyways.

I did receive a timely refund though which I appreciated. However I'm still out $120 ($70 in duties and $50 in return shipping).

They do not accept returns, which is totally bs. Their clothing does not fit as described or shown. I will never shop at this website again. You also have to pay $10 for a shipping label. This is poor customer service as a company. Do not shop here.

Scam, don't buy I got XL Jake t, it's S/M at best, poor quality. Save your money do not buy. Wanted to give me 10% money back & keep it!

I received faulty items and returned other items 6 weeks ago and have still not been refunded. Even after emailing I finally got a response to say they received one item and there was confusion around the return and asked what else was sent back, even though all items were sent together and returns slip filled out detailing each item and order number.
Also do not know why I wasn't contacted to clarify this when they received the return as they still didn't refund me the one item. Still waiting for a reply and it's been several days. Not able to get through to them on the phone either it just puts you on hold with a repeat message then disconnects. Appalling service. Do not buy from them. Untrustworthy. I am now out of pocket several hundred dollars.

I've ordered a few times from Hello Molly because they only issue store credit (and charge you return shipping each time) and I got stuck in a vicious cycle because their clothes are extremely low quality. I've gotten better stuff from Shein. The last order I placed has no delivery ETA and has been floating around with USPS for almost a month now. Btw, they also use the cheapest method of shipping so be warned. I reached out to customer service and they told me to follow up with USPS rather than send a replacement order or issue another awful round of store credit. I've never had a company tell me it's my problem when the order they shipped gets lost.
To add salt to the wound, they rented a yacht last week to throw a party for their coveted "influencers" and have been posting on Instagram nonstop about it. So instead of issuing customers their own money for returns or even simply sending a replacement order that probably cost them $14 to buy from the same company that manufactures for Shein, that's absurd. That is TERRIBLE company policy if they want to exist long term. All these reviews complain about the same issues over and over and the owners don't seem to care. Sorry guys, you won't be getting a cent from HM because they need it for their fancy yacht rentals.

Ordered from Hello Molly and when my items finally arrived, I had to pay an additional $93 in customs when I went to pick up the package. Nowhere on their payment page, shopping cart page, or in the order processed email does it tell me that that may happen, so I was completely taken by surprise. Apparently the only place this is written is on the shipping page, which can only be found at the very bottom of the main page, and at the bottom of the shipping page, it says customs may be added. It does not tell you how much customs may be.
They also charge a ton of money for these dresses, and one of them has sparkles and little pieces of glitter coming off of it non-stop, as soon as I took it out of the bag. The other one is a completely different color than the photo on the website. And apparently they don't do returns, and you have to pay for shipping, even if the item arrives faulty. Not impressed at all. Scummy company.

So let's start with the good!
The photos of the dresses are perfection!
The clothes you get look similar but there is no way they are the same dresses.
What they send you is poor quality and the prices are seriously outrageous.
They should be charging maximum $60 for their dresses.
I can only imagine the quality will go down over time and they have raised their prices in the last month to crazy amounts - over $100 for a crappy dress from forever 21.
The colors they use are good but the actual craftsmanship is a 0

I ordered 4 dresses. A black tulle one, a white tulle, a floral dress and a black satin dress. Every single dress was poor quality. I chose not to return the items because you only receive a store credit and I would never order another item from this seller.

I have purchased 2 dresses from this website so far. I purchased one first because of the terrible return policy of store credit only and because the dresses are quite expensive. The first dress provided no support and was quite long for me (I am 5'2), so I ended up returning it (not a fault of the company). I then waited for my store credit and purchased the second dress. For close to $100, the quality was NOT it: the fabric was more sheer than SHEIN quality and the cups were not wired and the padding was cheap. No matter how i adjusted this area, it was not it. Anyways, I returned that and am now awaiting my store credit again. My 1-star review is mainly due to the store credit policy. Also, having to pay for shipping both ways just to get store credit is mad. I did share my reviews on both dresses -one much nicer than the other, but neither were published to the website! Odd...

I ordered accidentally a large order because I thought it was a company I order from a long time ago. I got it and the quality is comparable to cheap doll clothing. Don't order the return policy is get store credit. That's usually sketchy.

Can NOT get anyone on the phone. Customer service will not return emails. I live in the country and when a NORMAL, valid online company ships, they warn you when they will not ship to a PO Box. It is not on their website in their shipping section. They finally sent me a message not related to my origional one I sent, when it could have been fixed, and said maybe it went to spam! NOPE, I check spam daily. They then said it was under the section "when will my package arrive" about not shipping to PO Boxes. Every other company checks this before the package even ships out! Charged me shipping and another 10 fee! And canceled the order