HelloFresh has a rating of 1.67 stars from 1,038 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HelloFresh most frequently mention customer service, credit card, and free meals problems. HelloFresh ranks 148th among Food Delivery sites.
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My first meal contained salmon. It was sealed in a package and when I opened it there was no odor it was so fresh and delicious. I'm very impressed with this company.
Signed up for a subscription to view the meals on Feb. 10, didn't see anything I liked, and canceled my account in less than an hour. Then today, I get a message saying my first box will be arriving soon!? My debit card was charged after my account was closed. I had to contact HF customer service, request a refund (5-7 business days), confirm this won't happen again, and now I'm going to wasting food I didn't want in the first place! Total scam!
Always on time, always delicious, good proportions and easy to follow instructions. Packaging is also getting less. Things like oil shouldn't be included though since we have it at home.
Great service! Food was fresh! Packaging was perfect! Easy to follow instructions! I'd definitely recommend!
Products used:
Food
Tried my 1st dinner last night. Loved it! Had the meat loaf, mashed potatoes, green beans. The meat loaf could use a little more spices. But overall good. Mashed potatoes & green beans off the chart good. Portions were perfect! The price right in line with a restraunt meal, maybe even less. I will be a customer for life!
Products used:
Fresh meal plan. Tried 1st meal last night. Had meatloaf, mashed potatoes, Green beans. The meal was awesome! Meatloaf could be a little more spicier it was still good. Mashed potatoes & green beans were off the chart good!
I've been through 9 boxes so far, ingredients were somewhat fresh. Don't bother calling they will just hang up on you. No help at all. Definitely worth going to another company. They charged my account after I cancelled my order. Beware of these scammers! Hopefully it will be the last time they charge my card
Tip for consumers:
Absolutely rude customer service. Please save yourself the hassle
Products used:
The weekly box
I am approaching my 100th box of hello fresh and have loved this membership for a long time and still do. It's helped me learn to cook and eat healthier than I normally would because I am a college student and don't have a lot of time to plan, shop, and cook healthily.
Lately the chicken, specifically the chicken strips, have been very low quality. About half of the chicken provided is just pieces of fat and has big weird pieces of veins/cartilage. I am having to sort through the package to get rid of the gross stuff and I think I am getting half the chicken I am supposed to. If they would just keep it to chicken breasts only and have the customer chop it themselves it would be much better.
There's a varied choice of meals catering for different diets. Recipes are always tasty and enjoyed by all the family. All ingredients are provided. This gives me a break from shopping and deciding what to cook, which is an enormous breath of fresh air as I'm starting to feel like all I do is slave away in the kitchen!
Love the recipes and the easy to follow instructions and have always found the quality of the ingredients excellent. When delivery hasn't gone to plan, Hello Fresh always keep us informed or send us a recipe update if an ingredient was not available. Over all we enjoy this service and look forward to our weekly delivery.
I absolutely love Hello Fresh! I have tried all the others including Plated (never delivered but said they did... twice), Marley Spoon (delivered late and spoiled) Dinnerly (same as Marley Spoon which makes sense when you realize they're the same company.) Blue Apron (No complaints) and Sun Basket (My other favorite) But Hello fresh comes out on top for so many reasons from dependable delivery to fresh ingredients, to fun recipes I can cook with my kids. Thank you for making my life easier!
My husband and I thoroughly enjoy these... I am impressed with the customer service they solved my query within 1 working day.
Cancelled the service on 4-5-22. Was away for 3.5 months, no internet service & very limited cell phone service. Imagine my surprise when I come home and find out that my subscription was not cancelled, someone at hellofresh only put it on hold. I am out $300.00, for something I never ordered. I would not put it on hold as meals were shipped to my dorm address. I knew I would be away and the meal program does not work for collage students living on campus with only a microwave in the common area. Very difficult to understand the customer service reps, their accent was very heavy. One of the dozen phone calls had me talking to a rep. While a rooster was crowing in the background and he did not understand why I thought that was unprofessional. Horrible company to do business with. Penn State should be ashamed for offering this to students.
Tip for consumers:
American based customer support.
Products used:
None, was not on campus when packages delivered.
I have tried 3 different meal delivery programs and Hello Fresh is by far the best one I have tried! What I really liked the most is that it really only took about 30 minutes to make the meals! If I ever do use one of these programs again I will be going back to Hello Fresh!
Tip for consumers:
I’ve tried 3, this ones the best!
Products used:
Food
Life is busy and that often leads to eating a lot of takeout. I love take out, but I also understand that it can take days, weeks or years off my life. It's tough to want to get out to the grocery store and then buy all the ingredients needed which actually makes me spend more than if I just had someone else cook my food.
Anyway, I came across HelloFresh and I gotta say it's affordable... gives me everything I need and also provides variety.
It also limits how much I eat. It also forces me to stay in and cook so nothing goes to waste.
Give it a try. It's great!
Some weeks ago I had some teething problems but support was right on it. They are a pleasure to do business with this!
Products used:
Meat & Veggies
The food comes sorted with recipes, you can choose your preferences, and it tastes great! Easy to cook
Products used:
I always switch it up to keep it exciting - everything is yummy!
My first meal contained salmon. It was sealed in a package and when I opened it there was no odor it was so fresh and delicious. I'm very impressed with this company.
Products used:
Salmon
Hellofresh lohnt sich denn es bietet eine große Auswahl an Rezepten. Außerdem erhält man über den Gutscheincode Poghellode8592 Rabatt für die ersten Bestellungen. Man hat nichts zu verlieren als Neukunde denn es gibt über den Gutscheincode Poghellode8592 90€ Rabatt.
I didn't realize how incredible Hello fresh was until I tried other meal delivery services. Package arrived nicely with no damage and within two days of delivery. All food was separated into bags with labels - meat was packaged separately. I canceled so I could try other food places. I am glad I did because I realized the quality of food and time they take to package their items. Food was excellent in flavor - It did take longer than expected to cook but that's because it challenged me to do things I hadn't done before. I was not raised cooking homemade - but this is actually a positive because I learned new ways to cook. Great quality of food - just would like it to be a little less expensive.
Tip for consumers:
Try Hello Fresh! Compared to the other meal places I tried they are by far the best!!!
Products used:
I cooked all of the meals
I absolutely love hello fresh! Their food is absolutely amazing. Have only had 1 meal that was "just ok". Even my daughters love it, age 3 and 7. I should mention we are vegetarian, that being said this review is based on vegetarian meals only.
I am puzzled as to the lack of positive comments with regards to HelloFresh food. I have been using them for just over a year and I couldn't been happier. The box always arrives on time and the recipes are delicious. Some of my work colleagues also use Hello Fresh, and they are happy with the service and the meals, so I really don't understand why there are no positive comments...
Products used:
Food
I received my first box this week, and it looked like there was not enough food, but after making the first two dishes, I was pleasantly surprised! I find the recipes are delicious, and the flavors are excellent. I will admit, I have to add extra seasoning only because I am a master on how to season food, but for the most part, I really like the food!
Tip for consumers:
Stay positive because it may not look like a lot of food, but it is plenty unless you have a huge appetite.
Products used:
Hello Fresh
Couldn't delete review. So I just made this one instead. I have not used this company. They should have a delete review button on this site.
Products used:
Nonr
I am not welcome on HF site but that is not important. I love their recipes and how easy is to make them. I made Cheesy Smothered Mushroom Chicken today. It was so delicious and easy to make! I love to cook and make different things. I am so thrilled to share it tomorrow with my coworkers, just to watch their faces when they will taste it. Next are Dijon Pork Chops
With Crispy Potato Cakes and Asparagus. But that's next review.
Shipping on time. Produce fresh. Recipes are great. Very flavorful. So far we love them. Easy to follow directions but only complaint the order you cook items in are sometimes odd to me.
Products used:
All
Always great food! I like how they separate the food into individual paper bags which makes cooking and figuring out portions a breeze. I also like the big card they use for each meal. My 10 year old and 14 year old's both can make a dinner from start to finish without help (although I do stay in the kitchen while the stove/oven is on;-).
Products used:
Everything
I was hesitant at first, I was kinda scared, us puertorricans aren't used to these type of services. Husband wanted to try it, we did, and wow! This has been the best idea ever. Ingredients are fresh, hand picked, and the recipes are to die for. This has been the best investment ever. Recipes are simple, easy to understand, fast and delicious
Tip for consumers:
try it, you won't regret it
Products used:
hello fresh
Hi Jovanna! We love to hear this. Thank you for cooking with us! We're so happy you've been loving your recipes.
Delicious, pre-measured ingredients and simple, chef-made recipes that we deliver to your doorstep every week. Extra flexible for your busy lifestyle.
We apologize for your subscription not being paused for the months you were away. Please DM us on FB with your account email address so we can take a closer look at your subscription and help make this up to you. Thanks