HelloFresh has a rating of 1.67 stars from 1,038 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HelloFresh most frequently mention customer service, credit card, and free meals problems. HelloFresh ranks 150th among Food Delivery sites.
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My first meal contained salmon. It was sealed in a package and when I opened it there was no odor it was so fresh and delicious. I'm very impressed with this company.
Signed up for a subscription to view the meals on Feb. 10, didn't see anything I liked, and canceled my account in less than an hour. Then today, I get a message saying my first box will be arriving soon!? My debit card was charged after my account was closed. I had to contact HF customer service, request a refund (5-7 business days), confirm this won't happen again, and now I'm going to wasting food I didn't want in the first place! Total scam!
Soooo, my friends order HelloFresh and I'll give it to you, HELLOOO FRESH! The meals are great, the veggies are always fresh and delicious, the meats, eh coulda used a bigger portion.
All the meals say 15-30 min prep and cook time, BUT they never once stated that it would cover the kitchen in prep utensils, (knives, bowls, pots and pans, cutting board, etc) and honestly, they should tell me it would take 2 hours to clean up the plethora of mess that is hello fresh.
I think you should send disposable dishes, Clorox wipes AND Dawn dish soap. I put that $&?T on everything. Do you realize how much soap i actually use? And my water bill, what are you guys gonna do about it.
On another note, why does all the food taste like Dawn dish soap?
Coming from a happy but irritated customer.
3/5 stars, might recommend if you wanna do dishes, this is great for housekeepers.
Tip for consumers:
Get Dawn dish soap
Products used:
Food and hella dishes
Bought 4 week plan under assumption all 4 weeks same price. First 2 weeks price reasonable but both weeks meat not correct, week 3 cost doubled and missing one whole bag/kit, week 4 price also doubled but finally received a correct order. Week 4 taco soup four servings 4 bowls) cost $34. I could make same for under $10
Products used:
Neals
Good experience but not perfect. The ingredients have not the best quality. It took a long time to prepare and clean the kitchen!
I love when I can come home from work and not have to think about dinner
Recently I have notice the meat quality has been crap.
The diced thighs ( which normally I wouldn't eat) were gross and now for sure I will never eat. The chicken has been loaded with fat
And recently the vegetables have been soggy, I always have extra on hand on the event this happens
We have been receiving Hello Fresh on and off for around 3 years, 3 meals per week at a time. We particularly live their Italian, Korean, and Thai dishes. That is until FedEx fails to deliver on time or properly. We have had a box delivered all busted up and another box was 3 days late, it left HF on Thursday and got to us on Monday. In both cases, the food was temperature abused and spoiled. We tried to contact HF and the only options are to wait on hold for 45 minutes or longer or start an online chat which the wait can be 45 minutes and you can't let the screen lock up or change screen or you start over. Unacceptable.
I've been doing Hello Fresh for just over a year. Yes it's a tad expensive, but I like the convienence and for the most part I really enjoy the meals. Customer service is always friendly and has usually been able to resolve any issues I have. Initially everything arrived on time and all the ingredients were there. Not so much the past month+ I'm beginning to receive orders that are missing ingredients and in one case the cooking card was missing and in another case the wrong cooking card was sent. Now you can go to the website and get the instructions if you need, but I prefer to look at the card while I'm preparing. The order this week was missing carrots. I got a $6 credit and I can pop down to the grocery store and buy some, but the point is that they were missing from my order. Hello Fresh is already a bit expensive, you should receive everything you paid for. I was missing the "Tex/Mex" paste in another order and that wasn't so easy to replicate. I tried, but it wasn't as good as the paste that should've been in the bag. Additionally I've noticed that they've been paring down the recipes. The same dinners I got months ago, now have been reformulated without certain ingredients and/or the amount you get (say cheese) has been reduced. I have to say I really like the concept, but I'm thinking about canceling Hello Fresh and trying out another company
I was very satisfied in the beginning with Hello Fresh. Now, 6 months later it is the same old, same old. Fattening, butter, cream cheese, cheese, sour cream all in one plate. Also the spices are redundant. Cumin lace spices. Argh. The pasta recipes are mostly fat based ingredients. Where are the healthy, veggies and tomato based sauces? Also, the veggie meals are redundant. If I see one more chick pea I am going to puke. We haven't had any issues with delivery other than a couple of times we had a missing ingredient. The food is really good I must say but redundant, at least for the vegetarian options. Not to mention fattening.
Vegetables quality is not what was expected.
Meat quality is good.
Delivery stuffed up twice.
The recipes are very easy to follow.
Lacking consistency with quality of ingredients. Light portion sizes. Issue on many deliveries from broken ice packs to many packages of meat being broken.
Meals however can be very tasty, but lacking options, many repeats.
Products used:
I believe I received over 20 boxes before deciding it wasn’t worth it.
We are truly sorry about the disappointing experience you had with your delivery. Our goal is to deliver farm-fresh food, on time to your door, with delicious easy-to-follow recipes. We offer over 30 different meals each week with a variety of cuisines and flavors to choose from. We have passed along your comments to our kitchen and logistics teams. Please call #646-846-3663 and a team member will do their best to make this up to you and get you back cooking with us.
I trialed Hello Fresh for 2 weeks and really enjoyed the flavor of all the meals. I love trying new grains, vegetables, and seasonings and got hooked on a few new food items in just the 2 week trial. I did cancel my subscription after 2 weeks, however, for a few reasons. First, the freshness of produce left something to be desired. In my first week, an onion in one meal kit went bad and molded within 3 days of delivery. In the 2nd week, my "fresh" carrots went completely limp and bad within 4 days of delivery. I have carrots in my fridge from 3 weeks ago that still aren't limp or bad so I'm not sure how the Hello Fresh produce is spoiling so quickly unless they are using poor quality food to begin with. Second, I had missing ingredients in 40% of my meal kits from both weeks of my trial. I understand a missing ingredient now and then but the consistency concerned me, especially for the price of the meal kits. If I am paying a premium price for someone to compile and ship ingredients to me, I don't want to have to go purchase or make missing ingredients on my own. I contacted the company about the missing ingredients and was given a $17 credit on a future box. Not very helpful given that I've already cancelled my subscription. Overall, I can't recommend Hello Fresh to friends and family and I won't be resubscribing either. Between missing ingredients and poor quality produce, it's just not worth the premium price for this subscription.
Products used:
30-Minute Meals, plan for 2 people
Food is good. Price is great when you start up. Just paid $64 for 2 meals. Nothing special, pictures attached. I could have gotten at local grocer way cheaper. Tried to cancel. Followed instructions. The link to cancel never comes up. They ask you use an actual computer. I did. Still no button to cancel.
I recently gave HelloFresh a try. I was looking for new ideas with recipes to get me out of my recipe rotation rut. And HelloFresh came through very well with that goal. The recipes/meals were very tasty.
That was a positive. Over the course of 3-4 weeks, I acquired 14 new recipes. All were vegetarian except one, which had chicken breast strips. My preference was veggie, and I specified that when I signed up. Nevertheless, HelloFresh kept sending me both veggie (a few) and non-veggie (much more than a few) suggestions with my order selection. That was a little frustrating, but I managed it.
Also positive was the size of the portions. I ordered for two, myself and my wife. We both seemed to get exactly the amount of food we wanted with our dinners without being overfilled. A few times we even had leftovers for the next day's lunch. Also positive was the packaging and delivery. No complaints there.
Now for the negatives. You'll see that I gave this review 3 stars. That was generous. It had to do with the quality of the food items received. Some examples:
(1) I mentioned the chicken breast strips above. I had to throw them out. Mushy and nearly decomposed.
(2) The quality of the vegetables I received was 50/50. For the most part, usable, but occasionally I had to toss out an item (tomato, zucchini) for being well over ripe (again, mushy). Fortunately, I had my own substitute items available.
(3) Most of the recipes I chose had lemons or limes for juicing and/or zesting. They were typically hard and dried up. One particular lime was so hard there was no way of squeezing it for juice. As hard as a golf ball.
Products used:
food
If you're confused at all by the title and allow me to explain. Improper ingredients in bags. Extra ingredients I don't know what they went to. And rotten vegetables. Carrots were fermenting along with green beans and others. Distinct smell of vinegar.
Vegetables are not supposed to smell of vinegar it is indicative of bacteria and rotting. Photos
Tip for consumers:
Try to avoid meals that require vegetables.
Products used:
Ingredients provided meals
Hi Garry- Thank you so much for bringing this quality issue you have experienced to our attention. This is not HelloFresh approved and is sub-par on the standard that we follow. We appreciate your feedback so we can make our service better and will pass along your comments to our quality control team. Our policy is to refund and or credit you for boxes that are not delivered fresh or are missing ingresdients. Please call #646-846-3663 and we will do our best to make this up to you and get you back cooking with us soon. Thanks
Our family has been enjoying HelloFresh for months now. The food was good and easy. But beware if you ever have to talk to someone. I thought I skipped a week and when I realized I didn't I called right away to stop the shipment due to finances. They tell you they cant stop it even though the box was not set to ship out for 4 more days, then when you ask for management they give you the run around, tell you they will have them call you and after 5 phone calls in 2 days still NO RETURN CALL! Horrible customer service... Get better HelloFresh, there are to many other delivery options out there...
Products used:
meals
I originally wrote a lengthy review and have decided to revise it. Pros: Convenient, ingredients are well prepared and packaged, portion sizes are good, a good introduction to cooking for the novice. Cons: The food is at least twice as expensive as store purchased, way too much packaging, you still have to cook it, the recipes are a bit bland and the process for cancelling your subscription is I believe intentionally a bit vague. How to decide: Do you have enough money to pay for the convenience. Remember, you will still have to go to the store.
Tip for consumers:
Take some time to understand just what you are receiving and how much it costs.
I used to love this service. They came every Monday, the meals were nutritious and filling, my whole family loved to eat them. I don't know what has gone wrong over the last 6 months. Instead of a full chicken breast you now get a smaller "cutlet" for the same price. Every meal used to have great fresh herbs- now they are often too old to use or replaced with dried ones. The worst is the quality and quantity of the vegetables- sometimes too nasty to use, often less than what I am supposed to get if I measure with my food scale. Top this off with deliveries that are coming 12-36 hours late... I think I'll just go back to the grocery store.
Products used:
Sometimes only the meat and recipe
The three stars just mean it isn't for me. The packaging is just more than I can bear and have no idea how much of the cost am I paying for the extravagant amount of packaging. It is my opinion that they should do this with their own system of delivery. Nowadays just about EVERY CONSUMABLE BUSINESS HAS SOME SORT OF DELIVERY SERVICE. The customers and the company would be better served if they had their own delivery instead of paying for boxing and shipping. The customers would be getting their ingredients faster instead of having it sit in a warehouse or truck for delivery. The shipment I got had some ice bags that WERE ALREADY MELTED meaning it sat in a truck for hours before it got to me.
HelloFresh is a healthy eating company with the freshest ingredients and the most delicious recipes for individuals and families.
You get to choose from as many as 15 recipes every week. Lots of variety ensures enough flexibility to keep your taste buds longing for more. Pick the best ingredients for your meal kits, and you can access your account on mobile (iOS and Android) PC, or Mac.
For more meal delivery reviews, visit https://www.themealkitreview.com
I live in an hot climate and they deliver this stuff by UPS. Yes, it's packed in ice and packed pretty decently but they don't take into account delivery routes. My UPS guy brings mine at the end of the day meaning the ice had melted. I tried several times and had this happen. Giving 3 stars because the batches that showed up still frozen were really good. They need to find better ways to keep cold for the hotter climates.
Tip for consumers:
If you live in a hot climate beware. Maybe order during the cold months.
Products used:
Meal boxes
I have been with hello fresh for almost a year. After receiving 32 boxes of meals with recipes, I can provide feedback with my experience.At the beginning hello fresh was great. I liked not having to thing about what meals I would make for the week. Meals well balanced an no food waste. However, over the past three months I have to call at least twice a month due to mistakes, not receiving meals as they were not shipped, or wrong meals sent.
Their food are not good when I eat them on last weekend. I think they can do better! Come on, i still like you!
I like this service, but could not continue because it's very frustrating when trying to cook with mushy, watery vegetables. And I had to think, "how is this FRESH, if it's FROZEN?". Hello?
I received 3 meals for 2 as a gift. I was not given any option online to choose the meals so I guess they assume you do not have any allergies or aversions to anything. The food arrived fresh (with plenty of ice left in the packs) and the recipes are easy to follow, but then it was very basic meals I received (roast pork & potatoes, steak salad, chicken with grain, tomatoes & mozzarella). You have to supply your own olive oil, salt & pepper. The meats were apportioned at 6 ounces per person - not enough for my husband or anyone who has a physical job or is in athletics. Definitely lacking in veggies. I had to augment every meal with more vegetables. The pork meal only supplied one tiny zucchini. The steak salad had greens, one bell pepper and two tiny scallions - sad. I will not be using this service again. I am better at planning more complex recipes/meals for less $.
Hello fresh delivers weekly items to make dinner. It cost $69/week. I was sent a free box (trial) and I loved it. 3 meals for 2, can sometimes feed 3-4 people. The ingredients were fresh, cute packaging (jars/supplies), and good insulation/ice packages (which we reuse for coolers). Honestly, it a little pricey, but it breaks down to about $11 a meal/person + prep/cooking time. You can select your deliver times/days.
Good-great variety of food I would never think to make. Harissa lamb meatballs in a yogurt sauce, shrimp po boys, paella, etc... Very delicious and filling.
Bad- I've received a box with bad shrimp, and rotten grapes, celery, chicken, salad.
Also a bit pricey but at the same time, kind of worth it if you are trying to try new healthy portioned foods.
You can use my code if you'd like $20 off of your first box! V6GJRK
Delicious, pre-measured ingredients and simple, chef-made recipes that we deliver to your doorstep every week. Extra flexible for your busy lifestyle.
We are so sorry to hear that you did not receive the meals you ordered and that the pricing seems to be off. Please call us # 646-846-3663 or DM us on Facebook so we can take a closer look at your account and help to sort this out. Thanks