• HelloFresh

HelloFresh

Overview

HelloFresh has a rating of 1.75 stars from 1,034 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HelloFresh most frequently mention customer service, credit card, and free meals problems. HelloFresh ranks 150th among Food Delivery sites.

  • Service
    433
  • Value
    428
  • Shipping
    408
  • Returns
    320
  • Quality
    393

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.4%
Positive
5
Neutral
1
Negative
204
126
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have just spoken to someone on their Customer Service chat line and they are refusing to send me my second box.
  • They also have everything extra that you have to pay more for and again couldn't use gift card for those.
How would you rate HelloFresh?
Top Positive Review

“I'm shocked how fresh the food in my order was.”

Cheryl S.
2/24/24

My first meal contained salmon. It was sealed in a package and when I opened it there was no odor it was so fresh and delicious. I'm very impressed with this company.

Top Critical Review

“Scam”

Christy C.
2/14/24

Signed up for a subscription to view the meals on Feb. 10, didn't see anything I liked, and canceled my account in less than an hour. Then today, I get a message saying my first box will be arriving soon!? My debit card was charged after my account was closed. I had to contact HF customer service, request a refund (5-7 business days), confirm this won't happen again, and now I'm going to wasting food I didn't want in the first place! Total scam!

Reviews (1,034)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (296) gift card (33)
Thumbnail of user christyc700
1 review
0 helpful votes
February 14th, 2024

Signed up for a subscription to view the meals on Feb. 10, didn't see anything I liked, and canceled my account in less than an hour. Then today, I get a message saying my first box will be arriving soon!? My debit card was charged after my account was closed. I had to contact HF customer service, request a refund (5-7 business days), confirm this won't happen again, and now I'm going to wasting food I didn't want in the first place! Total scam!

Thumbnail of user shelbykcook16
2 reviews
1 helpful vote
February 12th, 2024

They double charged for my weeks all the time. No one would ever get my refunds done even with proof. They stole $600 from me and all they could do as a refund is $91.50. They will continue to take money from you and refuse to help or do anything about it. I had to cancel my subscription and I'm willing to bet I'll get another charge after I've cancelled.

Tip for consumers:
You’d be better off with another service

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Thumbnail of user conorb47
1 review
4 helpful votes
January 9th, 2024

I used hello fresh years ago. In November 2023 (after their profit warning and share price collapse) I got a sales call. I declined the offer they were selling. But they began charging me and sending me boxes every week immediately after. I kept emailing and calling to stop the orders but they kept coming. And now they are refusing to refund me boxes I never ordered.

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Thumbnail of user mielp2
1 review
0 helpful votes
December 24th, 2022

Always on time, always delicious, good proportions and easy to follow instructions. Packaging is also getting less. Things like oil shouldn't be included though since we have it at home.

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Thumbnail of user lindaf2825
1 review
2 helpful votes
January 2nd, 2024

I subscribed for a couple months and was actually satisfied with the food. However, I cancelled a delivery while going on vacation. They ignored the cancellation and sent $50 worth of food I did not want and will have to throw away. I figured I would cancel the subscription and then the real nightmare began. Hours clicking back on their site without actually finding the "cancel" button. Finally called and successfully cancelled. Overall food was good, but this seems to be mainly a high pressure sales operation.

Products used:
Prepared meals

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Thumbnail of user hellofreshsucksu
1 review
0 helpful votes
February 18th, 2024

The produce is awful, they charger you for the next weeks box before the current one has arrived so if you're dissatisfied you still have another week to endure. While paying for the privilege. Not cool. Their customer service is very inconsistent. Some people you speak to are helpful some are rude and don't want to do anything to help. The app is glitchy, I've skipped weeks and they've still charged me and sent to box with no way out of it. Absolutely ridiculous.

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Thumbnail of user rz118
1 review
0 helpful votes
February 27th, 2024

Food looked nasty, tasted even worse, it was tainted. Hello fresh has no fresh vegetables, in fact hardly any veggies at all but if you do get some they're spoiled. One week after eating this food, I got a bad GI bug requiring me to get a 7 hour surgery in a hospital. Stay away for real

Products used:
I threw away my entire order- 16 meals

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Thumbnail of user g.rhythmd
1 review
0 helpful votes
March 4th, 2024

I am very unhappy with Hello fresh. I was doing an online review of a product I ordered last month & at the end there was a link with an offer for a discount on 6 meals at Hello fresh. I ordered from them once, a while back so I thought I'd look into it so I clicked the link to check out their meals. The next thing I knew I got an email notice of a Hellofresh charge on my PayPal! I'M SHOCKED. I NEVER submitted an order for any meals and I'm demanding a refund. I will NEVER clink on any offer from them I will tell everyone I know to steer clear of Hellofresh! Any company who uses this of tactic is DISGUSTING

Products used:
I rejected the meals

Thumbnail of user antm23
1 review
0 helpful votes
February 22nd, 2024

Products provided that can be bought very cheaply, and of not good quality. Very disappointed. Also sent meat based meals when specified as vegetarian. Dreadful.

Tip for consumers:
More info needed on website and reminder emails about ordering.

Products used:
Prepackaged eg tomato purée, rice

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Thumbnail of user ks1379
1 review
0 helpful votes
March 11th, 2024

Be aware if you look at HelloFresh they consider your account to be activated and will send food regardless charging your credit card…. I had not used this service since 2019 was thinking about it / they arbitrarily sent an order for $82.99 to my old residents even though I never claimed to order anything. The new occupants called me to say there was a delivery not a good delivery just a delivery - it had since gone bad as I didn't pick up from my old home until 2 days later. The fact that my looking at an account and Hello Fresh automatically shipped goods is bull$#*!!

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Thumbnail of user comtouch20
1 review
1 helpful vote
January 24th, 2024

DO NOT BUY FROM HERE! I received a free welcome box from a friend. The food itself was fresh, 2 out of 3 of the meals tasted great. However the portions were really small. There was no food left after me and my boyfriend cooked the 4 portions meal even though we eat the normal amount. After I canceled the subscription they took 54€ from my bank account. Called customer service and they told me they're gonna refund me the money thankfully so I hope they were telling the truth. I've heard about this happening to other people too so do not buy from here.

Products used:
All except some greens

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Thumbnail of user c22anders
1 review
2 helpful votes
January 15th, 2024

First off it's not fresh. The recipes aren't very specific. The meal plans are not good. Poor quality food terrible tasting do not waste your time or money. I wish this is something I never did.

Products used:
Food

Service
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Shipping
Thumbnail of user dok9
1 review
0 helpful votes
February 11th, 2024

I clicked on the discount link and its automatically reactivated an account i have not used for 3 years. Took the money out of my account and i contacted them straight away! I was told its not possible to cancel or choose dishes! Absolutaly ridiculios! So i paid for something i cant eat as one of dishes is beef and i dont eat beef! They say you can edit up to 5 days before delivery date but i clicked on the discount 5 days and 2 hours before delivery.

Thumbnail of user tracya573
1 review
0 helpful votes
January 16th, 2024

I love when I can come home from work and not have to think about dinner
Recently I have notice the meat quality has been crap.
The diced thighs ( which normally I wouldn't eat) were gross and now for sure I will never eat. The chicken has been loaded with fat
And recently the vegetables have been soggy, I always have extra on hand on the event this happens

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Thumbnail of user rockya45
1 review
0 helpful votes
January 31st, 2024

We received our 1st box Thursday, canceled within their time period and still charged us, that's how they make their money! Complete scam and they're con artists! Don't buy! Will be making our own meals again. Thought this would be convenient since we are due with a baby and it was the opposite. When I called to get my money back for them charging me for yet another box after I had cancelled, they will put you on hold every time you talk about the issue in hopes you let it slide, literally 5-10 min at a time this happened 4 times. Then they claim that there's nothing they can do because the box is sent. Which isn't my problem, companies like this is the reason why America is falling apart, your word means nothing anymore, big corpos taking $ from middle class families what's new. It's not convenient, it's not fresh, it doesn't taste great, and they customer service & helpfulness to their consumers is TRASH. 0/10 stars!

Tip for consumers:
Order arrived 2 days later than originally said, box looked like it had been through the wringer. And the food was sub par at best. Trash company who takes your money even if you cancel. They don’t care just trying to make a dime

Products used:
We got chicken bolognese and other chicken meal. It arrived two days late also.

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Thumbnail of user fayeh135
1 review
4 helpful votes
January 19th, 2024

Hello fresh have taken £50 out of my account whilst I had a look last week at their meals - they said I re subscribed when I didn't. I didn't choose any meals from them or place any order. Having a box delivered at 10:30-11:30 today. I have never been so angry in my life.
Offered me £10 refund. Which I declined. Manager calling me back in A FEW DAYS. How disgusting is that! Also didn't get any email confirmation of order- he said 'they don't really do that'. How appalling. I'm so angry and £50 down with a food box I don't want and have no idea what's in it. He said they generated an order for me because I was too slow in checking out - so they chose my meals.

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Thumbnail of user thomasd1989
2 reviews
0 helpful votes
August 4th, 2022

First of all the food was good. I bought the 3 meal for 2 plan, $9.99 a meal so $20. You get 10 oz of meat sorry that's a meal for one. Also cooking using 3 pots is a PIA, canceled it. Maybe 1 star for value. Cancelled and never heard squat from them.

Tip for consumers:
If you eat like a bird might be great.

Products used:
Chicken honey, pork meal and Cilantro rice bowl.

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Thumbnail of user delphinec12
Sydney S. – HelloFresh Rep

We are truly sorry about the disappointing experience you had with your delivery. Our goal is to deliver farm-fresh food, on time to your door, with delicious easy-to-follow recipes. We have passed along your comments to our kitchen and logistics teams. Please call #646-846-3663 and a team member will do their best to make this up to you and get you back cooking with us.

Thumbnail of user yvonnec536
1 review
0 helpful votes
February 25th, 2024

Once you sign up it's very hard to make changes in time for your next delivery. They don't send a reminder email that you need to do this within a time frame to ensure you don't get foods you don't want! I think that's their big mistake and I will not be using them any further.

Tip for consumers:
For many time stretched people these meals can be very useful. They are costly though for what you get. There are options to upgrade your choices to premium but come out very expensive. Be warned!!!

Products used:
The meals which you cook at home.

Thumbnail of user julesm96
1 review
0 helpful votes
February 28th, 2023

Soooo, my friends order HelloFresh and I'll give it to you, HELLOOO FRESH! The meals are great, the veggies are always fresh and delicious, the meats, eh coulda used a bigger portion.
All the meals say 15-30 min prep and cook time, BUT they never once stated that it would cover the kitchen in prep utensils, (knives, bowls, pots and pans, cutting board, etc) and honestly, they should tell me it would take 2 hours to clean up the plethora of mess that is hello fresh.
I think you should send disposable dishes, Clorox wipes AND Dawn dish soap. I put that $&?T on everything. Do you realize how much soap i actually use? And my water bill, what are you guys gonna do about it.

On another note, why does all the food taste like Dawn dish soap?
Coming from a happy but irritated customer.
3/5 stars, might recommend if you wanna do dishes, this is great for housekeepers.

Tip for consumers:
Get Dawn dish soap

Products used:
Food and hella dishes

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Thumbnail of user alyssaguay
1 review
0 helpful votes
January 5th, 2024

My sister got me a $100 (virtual, sent via email) gift card for Christmas. She had done this with Blue Apron before with no issues. I set up my account with HelloFresh and everything seemed good. I was a couple days from them shipping my first box. I received an email out of nowhere saying they were sorry to see me go. I logged in and saw that my account was cancelled. Everything was wiped out. I contacted help and they told me I had cancelled my account, which obviously I did not. They said they would set it back up, but when I wanted to make sure they applied the gift card, they said that was already used and I couldn't apply it again. It was outrageous. I had the code and everything. I had not received anything from them. I asked to have a supervisor call me. Three times I was promised a call with no follow up. They are thieves. They kept offering me little discounts as if that's as good as the 100 dollars my sister spent on this. No.

Tip for consumers:
I wouldn't trust them with your payment info. They charged PayPal even though they had the gift card to charge initially (before they just cancelled my account all together). Stay away from them and use another service.

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Thumbnail of user richardh4371
1 review
0 helpful votes
February 29th, 2024

After ordering their products we have not even had time to cook one of their meals and they are billing me again in the same month via a subscription. We don't have the space to store all this food that I didn't even order yet. It's just a money thing with these people. Do not get involved with this subscription.

Thumbnail of user megang392
1 review
15 helpful votes
December 9th, 2021

I honestly enjoyed HelloFresh since it saved me a trip to the grocery store. Randomly we would receive the wrong meals all together or we would be missing items. Wasn't honestly that big of a deal. Well recently I started noticing random separate charges to my bank account from hello fresh on top of what my box should cost. It ranged from 9-24 dollars. I couldn't figure it out and the website is nearly impossible to navigate when it comes to customer complaints. I would not recommend.

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Thumbnail of user pyoung1128
1 review
0 helpful votes
April 3rd, 2023

My husband and I first started this as a way for us to do something together, cooking a great meal while learning new things about food. When we first started, we planned our grocery trip accordingly. We excluded a couple meals from our weekly menu to make room for what was being delivered, only our delivery never showed up. Not a great start! I reached out and they credited my account for the charges to be used on a future box. The next week went better, our kit showed up with great timing, the food was good and we enjoyed cooking it. It was time consuming but we thought once we got the hang of it, it would go faster. Fast forward a month later and it was still taking us approximately 45 minutes to cook each meal. One in particular, a pasta meal which was probably a favorite, ended up taking me over an hour to make. Yikes! After that, we decided to take a break. I skipped all our meals possible, 5 weeks. Then, we went on vacation and I forgot to skip. That same day I went online and cancelled our account, letting my $80 credit go even though it should have been used by then. The account said no upcoming deliveries, I assumed no more boxes and thought my money would be refunded since it hadn't shipped. That was not the case! They still charged me, shipped the food because it wasn't cancelled 5 days before delivery and I had to forgo my credit because I was still in a promotional period. Their website can be hard to navigate, there are lots of ins and outs about the promotions that are not clearly stated and they can take your money and not provide product. We've tried Blue Apron, Factor 75 and Hello Fresh and this has been by far the most disappointing.

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Thumbnail of user rebeccab2715
1 review
2 helpful votes
January 5th, 2024

Absolutely appalling service. I rejoined after a gap of a few years as I wanted to try these meals again. Previously we were able to cancel on the app easily. However now when I go through the app I am directed to a phone number. I am non verbal and phonecalls are impossible. So I found thier customer service email address and explained this asking that they cancel my subscription for me due to being unable to make a phone call. I was then promptly sent an email telling me to call the phone number to do this from a customer service representative. I have had to inform my bank that I don't wish any further payments to be taken and change my card details to prevent any further payments. This is absolutely revolting that a firm like hello fresh are so discriminate when I made it clear what my disability was and I will be taking this further.

Would you demand that a wheelchair user climb a flight of stairs to cancel their subscription. How do you expect someone non verbal to do this verbally. I have attached a copy of my email and their response so there is no doubt this is a genuine experience.

Tip for consumers:
I can't believe a business as big as hello fresh who can take time to answer an email within hours of it been sent can't take into consideration that I am disabled and make reasonable adjustments to cancel my subscription when I am unable to make a phonecall due to disability.

Products used:
Haven't yet I can't bring myself even to look at them after the disgusting attitude from Hello Fresh Customer Service and the total lack of respect for my disability.

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Thumbnail of user 9phyok32
1 review
0 helpful votes
February 24th, 2024

The food arrived damaged due to poor packing without any care, respect to the food or customers. I never have any issue when ordering from other other suppliers.

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From the business

Delicious, pre-measured ingredients and simple, chef-made recipes that we deliver to your doorstep every week. Extra flexible for your busy lifestyle.

Company Representative

Thumbnail of user delphinec12
Sydney S.
Typically does not respond to reviews

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1.8
1,034 reviews
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