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Claim Your BusinessHeliPal has a rating of 2.26 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HeliPal most frequently mention customer service problems. HeliPal ranks 40th among Drones sites.
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I was a little wary buying from Helipal.com after reading the reviews here. So after receiving my DJI Spark remote and portable battery charger in double quick time I headed here to write this review. The portable battery charger was out of stock so they sent me the remote separately which arrived in Sydney in four days. They then sent the charger a week later when it was in stock with no extra shipping costs. They communicated with numerous emails. Very happy customer!
After ordering over 1500$ worth of equipment using PayPal. They refused to ship our order until they received a copy of my utility bill? WTF? PayPal confirmed they received the payment. So why wouldn't they ship it? Fraud! Don't do business with this company. Untrustworthy!
Ordered drone parts. Paid extra for shipping. Was to arrive in 6 - 14 days. Did not show up, tracking number did absolutely nothing. Response from Helipal: we contacted Hong Kong Poste... it could take up to 2 months to hear from them. OMG! Fighting to get my money back. Will not deal with them again... period
I bought a storm srd 280 v3. Looked great. They say they are tested. When armed this one would instantly want to flip. When that had been sorted. Reflash of fc i kept crashing it and blaming myself. Turns out it wasn't me not on any ocassion. It just falls out of the air like a Rock.
I took it apart and found 2 crushed wires. That wasn't the problem.
Turns out it is probably a sync issue. Ii was trying to solder ground wires to the escs because apparently they should be there. Problem is solder won't stick to the ground pads. Not on any of them. Weird is that.
I have also purchased a s rew kit. The are 2 piece screws that break under normal tightening. They charged me 36 dollars for that kit and it's rubbish.
I also had to order numerous arms because of its fall from the sky problem. The original arms bent. The ones I had to order snap. So a difference in carbon quality.
I initially emailed them and they said send it back at my expense. 100 dollars plus.
I emailed thier tech support and recieved no answer. Yet they say they have answered all emails... no they haven't.
This rtf package cost me 700 dollars and 0ver 300 in parts to replace all the broken bits.
Perhaps I got a lemon. Bit that don't explain he dodgy screws... who makes 2 piece alloy screws... it doesn't explain the unsolderable ground pad on the escs ot the shoddy carbon arms that snap. Totally unlike the original arms.
I ordered the ninja 250.
None of the bolts were locktited. Arm came apart in first 5 mins of flight causing bad crash.
Escs stopped working after three flights.
Unwrapped escs to find soldering not connected. Had to resolder
Flying in any mode that will let you flip or roll is a bad idea.
The quad rolls like 6 times and slams into the ground.
The body is basically useless and does absolutely nothing to protect the electronics in a crash as it literally explodes upon impact. The remote has sticky throttle. The camera is extremely glitchy. Ive spent more time repairing this quad than actually flying it. I really am beyond dissapointed. It was quite a bit of money to spend on something i could have built three of them with extremely better quality. This product was a complete and total letdown. They dont do refunds which is understandable but i have built more than a handful of quads and flown for a very long time now. It is not pilot error. After reinstalling allnew bolts... having to reflash the flight controller and resolder the escs and flying with no body i seriously should have built my own. Also... one of the motors died on the 5th flight. Very very dissapointed.
I ordered a Walkera V450D03 from Helipal. The Delivery service was fast, but I had to pay express shipping (DHL) extra ~100 USD since it had a Lipo battery.
Although in the product description it said "WE PROMISE THAT WE WILL SEND YOU EVERYTHING!". The Helicopter was is a V450D01 box and did not contain the Helicopter User Manual.
Not sure if I was sold a returned product as new.
This appeared to be a well organised web site with well thought out details of their products and spares. Placing an order was easy, but contacting them since has become difficult. Upon attempting to send an email, it was subjected to a security code, which was impossible to copy. Hence an email could not be sent. I placed an order on 02 April 2010, which should have arrived by special postal delivery within 3 / 4 days. I am still waiting for the order to arrive.
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