HeliPal

I needed a specific frame and saw that HeliPal had it in stock. After contacting the company, they kindly let me know that their website was incorrect and they did not have the item in stock. This was okay, and we moved on.

A few weeks went by, and I had to make another purchase of a different frame item. As we needed it quickly, the item was purchased with the 'Expedited Shipping' option, adding $75 to the $400+ item cost. A day later, and I received an email from HeliPal support that their website was again wrong, and they did not have that item in stock, and would not have it for at least another week.

I requested a refund for my expedited shipping cost, and the representative, Yannis, told me "Sorry about that we cannot to waive the shipping cost and the expected restock date is around one week".

I immediately asked to cancel my order, and heard nothing back for three days. I ended up disputing the fraudulent charge in PayPal. A few hours later and Yannis again sent me an email telling me to cancel the PayPal dispute in order to send my refund.

DO NOT CLOSE A PAYPAL DISPUTE. If you do this, there is no way to open another dispute if HeliPal does not give your money back. Instead, you are supposed to wait for them to process the refund, and the dispute will be closed automatically.

As of now, I am still waiting for my refund.

Overall, I experienced:
1) Incorrect stock on the website
2) Non refund for 4 day shipping for an item which would not even be in stock for another week
3) Vendor ignored my request for a refund and to cancel the order until prompted by a PayPal dispute
4) Vendor not understanding the way PayPal operates, or was trying to trick me into canceling my dispute

Outcome and Takeaway:
There are many different websites to purchase the items that HeliPal has. Do yourself a favor, do not shop at HeliPal.

Other than the terrible customer service and shoddy workmanship of their products, helipal reps (namely jackey lee) couldn't give a flying f**k about you. I've been in need of a main deck for my srd260 for quite some time and after several requests to helipal I receive a response that the part is no longer available. It and the srd260 have been discontinued. But they are still selling the remaining units they have. Wouldnt it be so easy to disassemble a particular unit to keep a loyal customer happy? Nooooo. Can't do that.

Terrible customer relationship refuse to refund my PayPal account or pay return shipping when they sent the wrong propellers for my Voyager 3

They state on your invoice to contact and tell them if your order takes longer than the time they quote for shipping. Which is ridiculous in how it is quoted to begin with. Shipping options from their site depend on what item you are ordering (not just batteries either), I logged in and put a single motor in my cart, these are the mailing Options; Option 1 is 8-16 days for $5.50 for a single 1106 Micro Brush-less motor 3400KV (Shipping weight is. 135 Kg). Option 2 is 3 - 4 days for $21.49 (LOL). I have ordered several times from this company, shipping is ALWAYS painfully slow. My orders always seem to be delivered on the last day of the week - month range stated by Helipal or the day after the last day in the range. They rarely (almost never) provide a tracking number. The shipping options they provide are inconsistent. I am waiting on an order that was shipped on the 19th of June according to my invoice. Today is the 2nd of July. 12 days. The item was to be delivered 7-15 BUSINESS days, non-work days don't count, (FIRST GOTCHA). It's been 12 days but only 9 business days. If it arrives in 15 business days it will actually have been 22 days (that's a whole extra week they are covering their $#*! with). If you need a part and its not on E-bay, not available in any other country or from any other supplier or the manufacturer, and you cant cobble it together with sticks and glue, but Helipal has it then either you pay extra for express shipping (which is also always late by the way) or you wait for the slow boat.

I'm done with them. I have lost weeks of flying cause they cant seem to find the DHL truck or a reliable shipping process.

Despite what their site says or what any of the employees suggest, you will never receive your order in the timeframe that is suggested by HeliPal.

If your product arrives at all, it will be shipped by the cheapest and slowest method possible.

DO NOT PAY FOR FASTER SHIPPING!

They will just keep the extra money and the delivery will still likely take 6 weeks or more.

Customer service contact is futile.

Employees must get tired of spewing the same drivel that blames the postal system (with no proof BTW), because they always offer the same excuse in almost the same syntax every time!

If you do not mind waiting for a few months to get your purchases, you may find value here. Otherwise they are only good for wasting a LOT of time.

Bought my son a drone for his bday. Arrived broken. After several emails back and forth they said I could return but had to pay for return shipping. Turns out shipping costs more than I paid for drone. We are out the money. So sad. Wish I would've read this reviews before I ordered. I've reported them to the US Federal Trade Commission, Econsumer.gov

I just ordered a storm srd127 drone rtf, like anything u buy u go through and tighten all the bolts up, they where all loose for one for two I ran 1 3s 450 mah through the drone with no problem, and then I ran the 2nd battery 2 minutes into the flight and it dropped out of the sky, it turns out the 15a ESC and maybe the control board went up in smoke, so it say on there website you have 3 day from the day u purchase it to contact them if there has bin any problems with my purchase via email, i tried 3 time yesterday the day I received it, and today several time email and paypal filed a claim so maybe now I, ll hear something, all I want is them to fix it or replace it, seeing how I really enjoy the SRD127 I think its great, they would be a much better company if they had a way different customer service, love the drones but hate the people that work for them, all I want is a working drone, seeinf how I have stage 4 colon rectal cancer and all I, m trying to do is enjoy and have fun with the time I have left on this earth...

Never again. Way too slow shipping... customer service full of excuses. Will never use helipal again.

Don't be fooled by these sucking con artists!
There aren't customer services. Fake tracking number. All the time same reply. Horrible!

We purchased 2 storm racing drones with GPS last week. Shipping was fast everything came ready to go. Read all the instructions carefully watched numerous videos on proper start up and set up. One of the drones worked excellent the other had some issues with the gps. First flight it flew ok then decided to take on a mind of its own. It went up about 50 feet and would not come back so I shut down the remote to initiate the return home feature. Which worked excellent on the 1st drone. Not this one. The drone full throttled out of sight and disappeared. $700 down the drain. Customer service is slow to respond and keep going back and forth on what went wrong. It was completely a gps malfunction and not an operator error. We will continue to post bad reviews until this issue is fixed. Not only did the drone take off and disappear but it flew away into a neighborhood somewhere and could have injured someone.

I bought the sdr370 for over 900 us dallars. The naza v2 does not work at all. No gps. I took it in and numerous hobby shops said I got ripped. They never offered to help, all they say is send a picture. I am so sick of hearing that. I have a very big mouth and I will tell who ever I can about this company. I feel I got totally ripped off. I wanted them to send me a new unit never got a respond and I'm not out for a handout but I spent 900 plus for it. And the GPS does not work at all. I got a lemon, and I read other reviews and heard the same about the gps. It's like they sell street fair $#*!. I will make a good utube video about my story so others don't Germany ripped off. I always thought they were smart and intelligent people but I guess not. What comes around goes around and they will realize that someday. Thanks and sorry. Andy kiefer

Ordered their storm premium FPV. In their description they state " no extra parts needed, no soldering" Sounded good so I ordered it. Well there is no way to power this thing without soldering. I contacted them and then they tell me to watch the video to install, which has a lot of cutting wires and soldering. They also suggest buying a separate battery. Does that sound like it's all inclusive with no work other that plug it in and go, which us what hey claim. I asked for a refund and all they do is say "watch video". I didn't realize I wasn't dealing with a N. American company. Big mistake. Don't buy anything from these people. They're are deliberately misleading you. Poor poor customer service.

If I were you, I would go somewhere else for my hobby supplies. The customer service from the store is not good and their policies show more of a self-interest instead of interest in the customer. I ordered some motors and a few other parts for a DJI Phantom 2. They said they were in stock, however more than a week went by and they had not been shipped yet, so I took the initiative and called. They told me that they would be coming in on Thursday or Friday.
The weekend came and still no shipping confirmation. Meanwhile, since my order had not shipped I decided to cancel one item from that order... that had not yet shipped. They charged me a five dollar restocking fee for an item that never left their store. Finally, I got a shipping confirmation the following Tuesday for an order that should have shipped two weeks previous.
Overall, not a great experience. I actually would spend a little more at a place like hobby King instead of using this store again, although, actually are not the cheapest on all items.

I bought a ESC programming card from helipal. It did not work. I took a look
Inside the programmer and found the chip was not functioning at all. The Hobbywing ESC
Programmer these guys sell is a joke!

Bought a storm 6 from them and was amazed at how crappy their customer service was after my credit card went through.
First, they shipped the wrong hardware and I couldn't complete the out of box build. I contacted them and they said they would send it right out, but then I noticed the charger they sent me was incorrect. I contacted them the very next day and noticed my credit card went through and lo and behold I haven't heard from them AT ALL. Nothing from *******@gmail.com, nothing from *******@helipal.com, and nothing "Janet" who was the first rep who said she'd send the hardware to me.
DO NOT ORDER FROM HELIPAL UNLESS YOU'RE INTERESTED IN BEING SCREWED

I purchased a Syma So331G helicopter from helipal.com in early December. Noting, that when I first opened the package the box seemed to be "re-taped" and something was "lose" inside the box. I put it back in the shipping box and wrapped it for my son for Christmas. The website seemed safe and well put together and even the reviews I checked only said good things about helipal.com

The problem, when my son opened his heli on Christmas, we noticed several things.
1: The heli was scratched in several places.
2. There was no manual
3. The helicopter and other parts were not secured in the box.
4: the bracket holding up the battery was broken
5. The charger shipped with the heli does not power this certain helicopter.

On December 27th, I contacted customer service for helipal.com for the first time.
I have gone back and forth now w/Janet Chow with their Customer Service for 3 weeks now. They are denying any fault on their company and there there must be some mistake because they would never send out a used or returned item to a customer. They are basically calling their customer a LIAR. In order to write a review of their site/and my purchase I have to go through their customer service email, and I know what I have to say will not be posted.

After 3 weeks, I have no resolution to this matter and no working helicopter. And,
I am currently still out over $77(usd).
I would not recommend this site to other users.

After clicking to purchase a helicopter from their website, I used their convert to CAN$ from US$ and it gave me a conversion that was WAY OFF (by about $40). I didn't realize this so I proceeded to PayPal. Upon figuring out the mistake on their website(unfortunately after paying through PaypPal), I e-mailed them and they gave me a complete runaround! They blamed it on me for clicking convert to CAN$ on THEIR website, saying it may not be up to date with current currencies. They've done nothing for me, and the helicopter is in transit from Hong Kong. Thanks HeliPal! Choose a different company.