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Heels.com has a rating of 2.52 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Heels.com most frequently mention customer service problems. Heels.com ranks 311th among Shoes sites.
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I often shop for shoes, more specifically stilettos. Heels.com is by far, one of my go-to places to find the perfect heels. Yes, I admit that even after applying one of the very few discount codes one is lucky to find, their shoes are still a bit pricey. However, they do have a very nice selection to choose from, as well as very fast delivery. I've ordered from them a few times and every time, my shoes have arrived just as expected and the first was always perfect. I would highly recommend this site.
Made two orders. Once came to the right address and one to the wrong one. Would not allow me to change the address. Had to contact company. Tired three emails and 3 days of a phone ringing and having to press 1 to keep ringing it rather than go in a que for answering, No one ever responded to emails or picked up the phone. Had to Dispute it with my card to get my money back. Do not use this site. Horrible.
I'm not sure why this website is getting bad reviews. The customer service department was very helpful and answered my questions in a timely manner. My shoes came in on time, even faster than I thought they would. The shoe size and shoe was correct.
I ordered a pair of shoes with a mermaid on them. When I received them the mermaid's face was melted off/ smudged. I contacted customer service and returned the shoes. The post office told me the shipping would be about a month, as it was being delivered by ship. I let customer service know that I sent it right away and wanted to make sure that my exchange would still be honored, even though they wouldn't get the shoes for a month. They said it would be no problem. Since they were almost out of that style of shoe, I re-ordered the shoes right away. I just got my refund for the faulty shoes today, and the new pair they sent me was beautiful. Thanks guys!
Amazing company. Shoes you won't find anywhere else, a little pricey but you get what you pay for.
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Access to a stylish selection of Women's heels, shoes, sandals and boots
