• Hebeos

Hebeos

Overview

Hebeos has a rating of 3.05 stars from 4,945 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos most frequently mention beautiful dress, good quality, and many compliments. Hebeos ranks 3rd among Wedding Dresses sites.

  • Service
    1819
  • Value
    622
  • Shipping
    627
  • Returns
    415

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 49.6%
Positive
421
Neutral
74
Negative
353

Instant Feedback

10,725 reviews

725
See all photos

What reviewers want you to know

Positive highlights

  • Everything came within 3 weeks, fit according to the size chart!
  • I was very pleased with my online shopping experience

Critical highlights

  • This website is a scam and if it is legit, they have the worst customer service.
  • I'm worried I will run out of time, based on their return policy, to get the dress shipped back for a full refund.
How would you rate Hebeos?
Top Positive Review

“Trouble checking out”

MELISSA K.
1/3/24

Trouble checking out. Site kept rejecting my CC. Then was give a code to use that didn't work and with all the reentering of my CC (same card) somehow the Dress Bag that I wanted was removed from my order. So it seemed a little messy and now that I've spent so much time on here including writing this review I'm not about to go back in and order that dress bag, oh no lol but I do like the site and the dresses look nice this is my first purchase I'm looking forward to getting my dress.

Top Critical Review

“Don't expect a refund for your knock off dress”

Amanda U.
3/23/24

This company is a scam. They attempt to replicate dresses using cheap fabric. The dresses are made sloppy. They don't look anything like the ripped off photos. Getting a refund is next to impossible. They want to give me a coupon to purchase another cheap dress from their website. They also want to charge me a restocking fee for returning my item, which isn't stated in their return policy. It is not worth the hassle.

Reviews (4,945)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (830) return policy (298) wedding dress (356) prom dress (256) phone number (69) size chart (138) shopping experience (182)
Thumbnail of user danielm2587
2 reviews
0 helpful votes
August 12th, 2023
Verified purchase

This is my first time using this company. Your selection is extremely vast. And for the price regardless of the outcome, you really can't be mad no man a woman wants to spend $ thousands on a dress. Although the dresses did not come as expected, it is ok

And I do recommend anyone that purchases dresses to make a review and post photography so customers like myself have a better gauge of what the dress looks like. Additionally, I would love more reference photos

Although shopping online is super easy, functional, didn't have any issues on the website

Reason I chose this business:

Found on Google, the website layout is beautiful so I ended up going with this website

Reason I chose this product:

Chose the products for a elopements

Quality
Thumbnail of user cheryls2279
1 review
0 helpful votes
April 4th, 2024
Verified purchase

The dress was very beautiful and fits very well! My daughter has already gotten so many compliments on it!

Thumbnail of user ingridc133
1 review
0 helpful votes
June 8th, 2023
Verified purchase

Second time buying from Hebeos and not disappointed everything fits well and they sent the dress within three weeks.

Quality
Thumbnail of user carlas699
1 review
0 helpful votes
October 26th, 2023
Verified purchase

Company remained in contact with me to ensure I received the order on time! The dresses are flawless!

Quality
Thumbnail of user taral212
1 review
0 helpful votes
March 26th, 2021
Verified purchase

Super easy, came quick. Just wish It would have sent me a notification when the dress and necklace was being sent. However it was sa nice surprise when it arrived with in few weeks after ordering.

Reason I chose this business:

The prices.

Reason I chose this product:

The look and price!

Quality
Thumbnail of user jaxh12
1 review
0 helpful votes
August 11th, 2023
Verified purchase

Shopping experience was nice. Website simple to navigate which was a plus. Turnaround time was maybe about 4 weeks but received our order in 15 days. Clean, packaged well. Dresses we packed inside out. I'm guessing so it doesn't get dirty in case outside packaging gets damaged through mail.

Reason I chose this business:

Variety of styles that my daughter was looking for. Excellent return exchange policy of it didn’t fit her.

Reason I chose this product:

My daughter wanted her wedding dress simple but not boring. This dress that she chose is simple with a little pizzazz at the top of dress.

Quality
Thumbnail of user andreab812
1 review
5 helpful votes
March 8th, 2021
Verified purchase
• Updated review

Excellent service! Site made shopping super easy, especially with the custom fit option! Dress & accessories came extremely fast and in perfect condition! The only downfall was the dress was supposed to be 'sage' and it's more of a 'bright mint'. Not the same as the swatch online. Other than that, super happy with the experience!

Reason I chose this business:

Found it on Google and it had excellent reviews, so decided to give it a try. I wasn't disappointed!

Reason I chose this product:

Excellent selection of dresses and accessories! Love the custom options for the dresses! Made everything really easy for shopping online!

Quality
Really easy shopping experience
February 4th, 2021
Verified site experience
• Previous review

Really easy shopping experience. Love the custom option! It makes it really easy when your in between sizes, or need certain alterations made!

Reason I chose this business:

I read really great reviews from previous users, and bridal websites, and love the options, so decided to give it a try.

Thumbnail of user catp33
1 review
1 helpful vote
August 30th, 2023
Verified purchase

Always in point. Dress feels soft and looks so elegant and classy. The very few people I showed, cried from how simple yet beautiful this piece looks.

Reason I chose this business:

This is my 2nd dress I’ve bought off of Hebeos and it’s my go to site for ever.

Reason I chose this product:

My small nuptials

Quality
Thumbnail of user jenniferb4860
1 review
0 helpful votes
July 22nd, 2023
Verified purchase

Easy to work the website. Order came fast! Sent in my measurements and fits my body so perfectly.

Reason I chose this business:

I was just looking online and didn't want to spend a ton of money on a dress I will wear one time.

Reason I chose this product:

Because it's my style and everything I was looking for.

Quality
Thumbnail of user neilay
1 review
0 helpful votes
April 2nd, 2021
Verified purchase
• Updated review

It was great! The tailoring people reached out to make sure my custom size was accurate

Reason I chose this business:

I was looking for a reasonable priced dress and Facebook ads kept popping up when I was looking thru the dresses I saw that one that I just had to have

Reason I chose this product:

It looked beautiful

Quality
Great
March 2nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Great dresses at afforadble prices

Thumbnail of user kristag61
1 review
3 helpful votes
May 25th, 2021
Verified purchase

The dress i ordered online was AMAZING. It is just as beautiful as it looks in the advertised photo. The shipping took a bit but once i emailed they were on it and my packaged was delivered within 2 days. My experience was pretty great from this company. I was EXTREMELY satisfied with the dress itself. Thank You! For making my wedding dress one for the books!

I emailed them regarding shipping for the dress i ordered, and the response was fast. I got my dress 2 days later. It was Wonderful!!

Reason I chose this product:

I choose this dress as a wedding dress. I am getting married this July and loved the look and style, as well as the material of this beautiful dress.

Service
Quality
Thumbnail of user katherinec644
1 review
0 helpful votes
May 25th, 2022
Verified purchase

It is PERFECT! Just what I wanted... it's a bit big but that's okay not an issue! It's even prettier in person! I'm excited for my perfect day!

Quality
Thumbnail of user sheenab60
2 reviews
0 helpful votes
August 4th, 2023
Verified purchase

Try to find a dress locally with no luck went online and found Hebeos so many options, so affordable loved it.

Quality
Thumbnail of user shalaes
1 review
0 helpful votes
June 23rd, 2023
Verified purchase

Awesome experience the dress was very pretty very elegant soft and was not too much when I ordered it. I was nervous because my bank said that it was a fraud site. I had to call and get my bank to approve it. Once they approved it it took honestly may be a little over a week for them to get it to me and the shipping was fast. I had to verify it with a nine cent shipping resend address, return, and, once I got it, it was amazing very little altering very pretty

Had issues with my card and the order at first with PayPal didn’t use PayPal in it wanted me to choose PayPal got it resolved within a day

Reason I chose this business:

My daughter ordered a prom dress from there and it was beautiful

Reason I chose this product:

I wanted something pretty but plane and soft

Service
Quality
Thumbnail of user chrissyj32
1 review
0 helpful votes
February 25th, 2023
Verified purchase

If you're questioning buying the dress, just buy it! Good quality dresses at an affordable price! You won't be disappointed! Dress also arrived earlier than predicted date! Thanks heobos! Will definitely buy from here again!

Reason I chose this business:

Affordable dresses with good quality

Reason I chose this product:

Very beautiful!

Quality
Thumbnail of user stevej176
HEBEOS S. – Hebeos Rep

Thank you for your review.

Your satisfaction is of utmost importance to us, and it serves as a driving force for our team. We greatly appreciate your continued support and trust, and we look forward to the opportunity to serve you again in the future and exceed your expectations.

Have a great day!

Thumbnail of user sharaj7
1 review
0 helpful votes
November 13th, 2023
Verified purchase

Finding someone to measure me has been a headache but now that stage is over I'm waiting on this fabulous dress

Reason I chose this business:

Great dresses

Service
Quality
Thumbnail of user jennifferb12
1 review
0 helpful votes
April 3rd, 2022
Verified purchase

I love this website. The website is so easy to navigate. Great choices of wedding dresses.

Reason I chose this business:

I LOVE the prices. Is very decent and affordable. I choose this website over other sites because of the price.

Quality
Thumbnail of user tamaral141
1 review
3 helpful votes
December 17th, 2020
Verified purchase

Received SEVERAL days earlier than expected. The quality was superb. The 2 dresses I ordered ran large, but minor alterations made them perfect.

Value
Shipping
Quality
Thumbnail of user cherylc1074
2 reviews
0 helpful votes
October 7th, 2022
Verified purchase

This is the dress of my dreams. I hope it's as pretty on me as her! Easy to order. Thank you!

Reason I chose this business:

I already ordered a dress somewhere else but when I got it, it just made me feel blah. I saw this and knew it was the one!

Quality
Thumbnail of user colleenl137
1 review
1 helpful vote
December 21st, 2020
Verified purchase

I bought that dress for my daughters sweet sixteen party and the dress we Beautiful my daughter was looking so Beautiful! And the Guests at the party was amazed how nice the dress was, she got so much compliments! Delivery was fast, when the dress arrived it fits my daughter perfect we all we so pleased and happy. Thank you

Value
Shipping
Quality
Thumbnail of user carlab465
1 review
0 helpful votes
July 1st, 2022
Verified purchase

Shopping with Hebeos was a wonderful experience! The customer service team was very pleasant and efficient!

One issue was resolved quickly. Still waiting on the other issue to be rectified.

Reason I chose this business:

I chose Hebeos because I didn't want to spend a fortune on my wedding. I even checked out a couple of other sites but didn't see anything that I wanted and the prices were higher. Finding Hebeos was magical and a dream come true!

Reason I chose this product:

The quality and the prices.

Service
Quality
Thumbnail of user tiffanyp500
1 review
0 helpful votes
August 23rd, 2023
Verified purchase

Hebeos is amazing! They were able to create my dress in a way that would fit me. I added an extra detail to the straps and arms. It turned out exactly as I wanted. Hebeos staff were help, very responsive and overall wonderful. I would highly recommend.

Hebeos is amazing! They were able to create my dress in a way that would fit me. I added an extra detail to the straps and arms. It turned out exactly as I wanted. Hebeos staff were help, very responsive and overall wonderful. I would highly recommend.

Reason I chose this business:

Online shopping

Reason I chose this product:

Hebeos is amazing! They were able to create my dress in a way that would fit me. I added an extra detail to the straps and arms. It turned out exactly as I wanted. Hebeos staff were help, very responsive and overall wonderful. I would highly recommend.

Service
Quality
Thumbnail of user lorih1180
2 reviews
0 helpful votes
May 27th, 2023
Verified purchase

My dress arrived several days before promised. It was well made. I would suggest you get the customization to your measurements -- it's worth every penny! The dress fit me perfectly. I hope I will be asked to be a bridesmaid sometime in the future so I can order from Hebeos again!

Reason I chose this business:

The price was right.

Reason I chose this product:

The price was right and the dress was exactly what I had in mind.

Quality
Thumbnail of user viancab5
1 review
0 helpful votes
June 29th, 2023
Verified purchase

I love hebeos, this is my second time ordering from here and I'll come back again for dresses for other occasions!

Service
Quality
Thumbnail of user saciliaw
1 review
0 helpful votes
April 16th, 2021
Verified purchase
• Updated review

Thanks for making my day special I will be posting pictures of the wedding and the way you all made sure the inches was measured was a big deal for me. Also by it being an outdoor wedding the strapless dress with a petty coat will be beautiful. Thanks again Mrs. Smith

Reason I chose this business:

Well actually I’ve been browsing for weeks and finally found the perfect dress♥️

Reason I chose this product:

Because of the color and it was the perfect ball gown ♥️

Quality
Thanks for the variety and fast response!
April 16th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Well actually I’ve been browsing for weeks and finally found the perfect dress♥️

Sitejabber for Business

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.

Company Representative

Thumbnail of user stevej176
HEBEOS S.
Typically does not respond to reviews

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