Hebeos

I bought a dress online paid nearly $400 for it. It doesn't fit, the fabric is very low quality and when I tried to return it, they gave me every excuse possible not to give me my money back. I followed the guidelines of the sizing and they said too bad I chose the wrong size so they're not giving me my money back. I actually chose a size bigger so I can alter it it's still didn't fit. This company is rubbish do not buy from this company.

Tina is the most horrible customer service representative I have ever ever contacted in my life. She made me feel like I did something wrong by ordering the address it did not come as it's shown in the pictures I wanted a full refund and she discussed that she could only give me 15% of my money, I felt misled ripped off. I will never ever order anything from this company again and I suggest you don't either.

Customer service is very poor they will not give you your full refund back. I did not wear the dress. It was horrible. Once I opened up the package it was discolored was not white. It was a purpleish white and I explained this to the customer service rep Tina and, I did not get my moneybag. They are a rip off company and I suggest do not purchase any dresses from them.

If I could give no stars I would. I orders a dress top of it to small bottom to large. Dress is not made well. Spoke with a representative via email for three days. They asked me to send photos. I did…after that the sent me an email stating that they would give me 13% back and I should see a Taylor for a dress that just is not going to fit.

Sorry but not sorry the dress is hideous with those big bra pads just sitting there that you can clearly see thru the sheer part of the dress. They will need to be removed. Lace has many holes in it, split is just above the knee not on the thigh and the sheer is brown not flesh tone so for my complexion it looks like I have on concealer three shades too light.

The "mother of the Bride" dress I ordered came in a different size and wasn't properly described in detail; the Hebeos photo didn't show clearly the poor material it is made of, although I expected an average item. The material is like that of a cheap pleated(the top) curtain. Altogether it is very bulky and with a terrible inlaid bra. A fancy dress detail! Sort of starWars. I had to ask a dressmaker to make it much smaller but I won't wear for the big occasion. Extra expenses beside the fact that the delivery is already very expensive. When getting to E.Union you are asked to pay extras for the import. But it wasn't specified when I paid. The parcel is delivered without a bill so tracing back documents is very difficult.

I received a dress that is not what I ordered. I followed the return then received an email stating that I had to send in pictures of a clear bag with stickers, a picture of what the issue is, and a picture of original shipping label. I did this. The next email I received said that they will offer me a 70% coupon and that the sizing is different however I never stated anything about the dress not fitting I stated the dress is not the dress I ordered it did not look anything like the picture. The beading is too large and isn't the dress I ordered. I have attached photos.

Hebeos return policy says that if you get the wrong color dress it will be fully refunded. Not true. After going back and forth with them I received a refund of $42 for a dress that I paid $169 for. The customer service representative was extremely rude and argumentative. I asked to speak to their supervisor, they refused. There was no phone number to contact them. The sleeves on the dress I received were also different from the dress I ordered. I will never buy anything from them again & would not recommend anyone else buy from them either!

Horrible bc it's not the same as pictured and it's WAY to big even tho I custom ordered it

I bought a wedding dress and came too big even though the measurements were correct. It was packed on a plastic wrap that smelled horrible, some sort of unknown chemical. I reached out directly to request a refund and to send it back, there is no point on keeping or fixing this as I paid over 200 for this.
Kimi from customer service handled my request and told me to keep the dress and resale it, to get my money back, I requested a refund and she offer 35% discount. This is ridiculous.
Dont by from them they dont care for the customers. Dont waist your money.

It was too big in the waist and the boobs, had to buy a backup dress from another place.

I’m still trynna get in contact

Hebeos is a straight scam. First and foremost, they are operating and shipping out of China, which was the first red flag I ignored. I bought a dress but did not like the color and when I tried to return it, they asked me "to see it from their point of view and begged for understanding." No legitimate company would ever operate like this! They will try to offer you 5%-6% off what u spent which is nothing! I should have followed my mind and not have bought anything from their site. They will not be in business for long with this mindset.

Blev lurad av det här företaget.Klänningen kom inte på det överenskomna datumet trots att de fick expresspostbeloppet. När jag fick klänningen var den sönderriven och det satt lim på tyget.När jag bad om att få lämna tillbaka den vägrade de att lämna tillbaka den på deras bekostnad, förutom att de bötfällde mig att betala returportot. Eller så betalar de mig femton procent av beloppet för klänningen och inget annat. När jag vägrade erbjöd de trettio procent återbetalning. Jag vill varna alla för detta bedrägliga företag, de stjäl och lurar kunder. Råd: Gå inte i fällan av detta bluffföretag

The dresses are beautiful! But don't order unless you're absolutely sure on keeping it! The policy is the dresses can be returned within 14 days. What they don't tell you is they charge a 30% restocking fee and it cost about $100 to send the dress back from the US. Please don't buy unless absolutely sure.

I ordered because I was recommended here. I should've went to the actual store. Cs the dress color is totally different. This is why they cheap. What i ordered vs what I got! I would never purchase or recommend. Followed YouTube measurements.this is a joke

I have not received my order yet so can not comment on the product. I selected 48 hour shipping on a generic size when ordering the dress. It only gave me 1 option when paying shipping. Its been 11 days and my order still has not left their depot. Despite being in contact with them from day 1 as I was concerned about the shipping I had to choose, and having them promise it will arrive. It will not arrive, I will now miss my event.

I ordered two wedding dresses from this company one was fine, the other not so much. I reached out to the company with side by side pics of what I ordered vs wht i received. They offered me 10% off a new dress. Wow. I responded that was insulating and they upped it to 20%. I can't help but laugh or I will cry.

While this site shows beautiful dresses for very good prices it is a classic bait and switch. The dress you do end up getting is a loose variation from what you thought you were purchasing online. It's always a gamble buying online and I learned my lesson. When I reached out hours after the dress was delivered to request a return because of the color was not what I ordered, and the front of the dress looking different I was sent a picture of a completely different dress, told it was the color I ordered and that if I was unhappy with the dress I could resell it locally. I do not recommend this site, questionable integrity and poor customer service.

Color of dress isn't close to the color I ordered. They stated that this isn't part of their return policy. Order chaplain and received peach color dress. Sent pictures and they want to know what the issue is. They will not issue a refund.

The dress was not the color shown, the top of the dress appears nude on the website but was more brown in real life. They would not accept the dress as a return stating " you need to understand……" buyer beware there is NO satisfaction guarantee as stated on their website

This site is not like the others where their return policy is streamlined and built to establish return customers. Not being pleased with the product is not enough, so don't purchase if you are looking for options and definitely do not buy more than one dress.

Telling a customer to provide a report and photographs only to conclude that they keep the TWO wedding dress and just get them tailored is poor customer service.

I will never purchase anything from this company for any of my upcoming events. This experience has been a waste of my time and my money.

Dishonorable

This company posted fraudulent advertising of easy returns. They will not refund your money. They have no customer service phone number. Their sizes are not true to the size of the dress they send you. Do not advise anyone to purchase from here. There are numerous complaints on the BBB.

Long story short I was super excited about this website because I noticed they also did returns. Well when I got my dress it was definitely undersized and I tried to return or swap for a different size - mind you I bought it standard size for this reason. Well my fault are not looking at the entire return policy first but this company is a scam they'll only fully reimburse you if the color is wrong any other reason they will not they tell you to go find alterations on your own. The customer service is also unfriendly, unprofessional, and quite frankly disturbing. I will never buy from this site again and I suggest you find a site that is better quality for a better price and a better customer service team, not this Canadian trash

Dresses arrived 2 weeks late, prom was over. Shipping box was totally flattened, taped and packed very poorly. Requested a refund and return label, customer service said NO, no questions asked... DO NOT BUY, horrible service.