Hebeos UK has a rating of 3.37 stars from 1,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention good quality, wedding dress, and fast delivery. Hebeos UK ranks 7th among Wedding Dresses sites.
Was a bit sceptic after reading reviews on trust pilot, needed 3 of these dresses but only ordered one to be sure, anyway arrived within the time scale, absolutely stunning
Received my dress for my daughter's wedding, totally wrong colour which will not match her colour scheme and definitely not the colour I ordered. During the process of ordering I received a quick response from any emails I sent, but now despite several e mails requesting details of how I return dress and refund I am getting absolutely no response! So not only do I have to get another dress I am £150 out of pocket! I am now going to have to go through PayPal to try and get a resolution
Ordered wedding shoes and they're absolutely beautiful. But box was damaged and came almost flat packed Definitely threw about on transit, dints and creases in the shoes. Thankfully they were satin so I took a hair dryer to them to get out the creases. Which mostly worked. Recording another pair would have been to no benefit as I'm sure they would have arrived the same way. So product beautiful just maybe packaging could be improved for international sales
Large selection
Beautiful exactly what I wanted
It's amazing. Just like the picture. I am really happy with the product. Thank you very much 😊
Received my dress for my daughter's wedding, totally wrong colour which will not match her colour scheme and definitely not the colour I ordered. During the process of ordering I received a quick response from any emails I sent, but now despite several e mails requesting details of how I return dress and refund I am getting absolutely no response! So not only do I have to get another dress I am £150 out of pocket! I am now going to have to go through PayPal to try and get a resolution
Size guide very good, dress fits like a dream - we deducted 5cm from the finished length we wanted (which was a couple of cm off the floor) but dress still touches the floor in high heels! Not to worry, looks amazing and my daughter is delighted as it's for her prom. Overall very happy with quality and service!
Found image of dress on internet search, which was just what we were looking for.
Dress was perfect shade of green my daughter wanted. I thought it was excellent value for a made to measure dress!
Ordering was simple, was kept informed at all points of the process and the parcel was delivered within expected time scale. Postage was extremely expensive. One dress was beautifully made and I am very happy with it. If that had been the end of my dealings I would be leaving an.excellent review, however the second dress had odd bra cups and when on the dress gave me odd boobs. The dress fitted beautifully in all other aspects. I contacted Hebeos within the 14 days and asked to return it for a refund in line with my statutory rights. All sorts of excuses were given for the poor dressmaking, including the suggestion that I have odd boobs! Eventually after several exchanges I was offered 10% refund to get the dress altered, then eventually they offered me 70% on account to spend on another Hebeos dress, and I will keep the dress. That offer came with a warning that not accepting it would cost me high return postage, and 15% of the dress cost to pay for cleaning, restocking and admin.
Poor beyond words.
Recommendation
I liked the styles
I ordered fabric swatches for colour confirmation. Arrived exactly as described, pretty close to the colours on the website. I was kept informed of the whole process. Am looking forward to ordering the dresses.
Recommendation
Was a bit sceptic after reading reviews on trust pilot, needed 3 of these dresses but only ordered one to be sure, anyway arrived within the time scale, absolutely stunning
Only place that had similar to what I was looking for
Loved the design
Ordered a prom dress for my daughter. After reading some external reviews I was dubious about the standard of dress we would receive. I can say it has exceeded expectations. Ordering was simple, I ordered a standard size dress and measured my daughter, went for the bigger size of her measurements. Really pleased with the fit, we will only need to take the length up.
The colour is beautiful and just as it says. Delivery was quick and tracked. Overall I would recommend this site.
There was more variety and prices were cheaper from shops.
It was the style of dress we had been looking for in a reasonable price range
I am having g trouble trying to return the item I can't find clear instructions
Dresses look good
Wedding dress but I dont like the fit
The material is amazing and it fits very well. Would definitely recommend and would buy from here again. Thank u so much! 🥰
Only just over 2 weeks for delivery, tracking information was good. Dress is very well made and true to size. Overall great experience ordering with Hebeos.
Great array of different dresses and good prices.
Loved the design of my wedding gown.
Very good service. Dress came much quicker than expected. It fitted beautifully only a tiny bit too long but otherwise extremely happy with the whole experience. We were very nervous ordering online but would definitely do it again.
Reviews were good and we liked the dresses.
My daughter chose it, was just what she was looking for.
Unfortunately it hasn't been a great experience. Placed an order online for prom, dress takes roughly 2x weeks to get here for it to be the wrong colour as advertised on the website. Customer service is non existent expect to wait upto 48hours per email you send with very little communication on their end. I would not recommend!
Customer service is horrific - slow replies with very little help or knowledge.
Product/Colour
The style, color, fabric and fit were all as promised! A dress that's in our budget, but looks beyond our budget! My daughter is thrilled with the dress
The reviews, and real life pictures of past customers increased my confidence in the company more than others.
The real life pictures of past clients wearing the dress, showed it to be “as advertised”.
Was a little skeptical, as I was ordering something that I was not able to feel or touch. However, I have to say once it we received it the dress was absolutely beautiful. The colour was beautiful and looked great on. We ordered a size 6 true size.
Very happy with purchase thank you
Rhis company is amazing, great updates from ordering to delivery keeping us up to date with everything thank you
They were amazing a responding to any questions asked
Dresses are amazing
The dress is absolutely stunning
We were weary buying a dress online, as often they come looking nothing like the picture and cheap material. The prom dress we got was exactly like this picture and just as much volume. It's beautiful
Just came across it online
For my daughters prom
Good. Good customer service experience. Delivery time OK. I will recommend
Size was true to size other than length. Material is beautiful and high quality. Workmanship is prestine.
Great products, superior service and short wait times.
Fell in love
Very nice quality, a little different then the picture on the website. Describes that it is off the shoulder but has no support in the chest area and must where the straps over the shoulder to make the dress work. So other customers should keep that in mind! Overall size fit perfect just had to get it hemmed a tad in the front and tighten the straps. Delivery was very fast, received the dress a week early
Saw an ad for it on Instagram and saw great reviews on the website
Beacuse I needed a wedding dress
All i can say is i have read all the reviews mostly the bad and was concerend. How ever my grand daughters prom dress was perfect, my wife is a seamstress and very fussy when it comes to clothes and was very pleased with her dress. So i would recomend this company to anybody. Just make sure you give the correct sizes and hight is important. Also the communication with hebos was easy. My name is Paul Chappell i live in Gloucestershire England
Looked great
Bought a wedding dress, dress was cheap and material awful. Asked to return and they refused! Appalling customer services. Do not buy
Very simple and easy to understand the measurements. The delivery was exactly when it was expected. The dress was amazing!
Searched online. First time of using.
Because it was unusual and loved the way it looked.
Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!